Ministry of Tourism and Wildlife Strategic Plan 2023-2027 (final print), Government of Kenya, published December 2024. PDF pages 54 and 55 (two-page spreads) include the aim to develop convention centres across the country and the line item “Construction of Mombasa International Convention Centre”.

Contributed as a source for Mombasa Convention Centre.

Also cited by Shimoni Marine Wildlife Destination.

Also cited by Mombasa International Cruise Terminal.

Contents of the file

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Strategic Plan (2023-2027) Transforming Tourism and Wildlife Sector for Sustainability,Resilience and Inclusivity. www.tourism.go.ke

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Citation: This document may be cited as follows: Ministry of Tourism and Wildlife, Strategic Plan 2023–2027 . For further information, please contact: Principal Secretary State Department for Tourism Tourism Fund Building, 10th Floor. P.O Box 30027-00100, Nairobi, Kenya Telephone (Landline): +254-20-2724646 Email: [email protected] Website: http://www.tourism.go.ke Photos: KTB, National Museum of Kenya, Shutterstock, Freepik STRATEGIC PLAN 2023–2027 | i

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Foreword Tourism remains a crucial driver of Kenya’s economic growth, with multiplier effect across all sectors and value chains. The sector’s remarkable post-COVID-19 recovery reflects its resilience, marked by a 35.4% increase in tourist arrivals and a 31.5% rise Mission Vision in inbound earnings in 2023 compared to 2022. This Strategic Plan aspires to position Kenya as a premier tourism destination renowned for innovation, sustainability, and To facilitate good A vibrant and innovative unique, unforgettable experiences. To achieve this goal, the plan focuses on enhancing tourism promotion initiatives, diversifying governance and sustainable sustainable tourism tourism products, expanding target markets, and enhancing destination competitiveness through enhancing and enforcing development of tourism supported by healthy and quality standards in tourism hospitality, capacity development. By the plan’s conclusion, we aim to double the sector’s direct and wildlife resources for resilient wildlife resources. contribution to GDP from 4% to 8% and also project to increase tourist arrivals from 2 million to 5 million, inbound earnings from posterity. KShs 352.54 billion to KShs 824 billion by 2027. To ensure a strong and sustainable tourism sector, we will nurture and develop a more collaborative approach engaging all sector enablers and stakeholders in implementing initiatives prioritized in this strategic plan. We will champion for enhanced research, innovation, and promote data driven decisions. I I am delighted to introduce the 5th Strategic Plan for the urge all stakeholders in the industry to unite in supporting the Ministry of Tourism and Wildlife, which outlines transformative implementation of this plan. Together, we will develop unique strategies and goals to foster sustainable growth and resilience tourism products, enhance visitor experience, and promote in Kenya’s tourism sector by 2027. Tourism is recognized as a Kenya as the ultimate home of human origins. pivotal economic pillar under Kenya Vision 2030, contributing to the country’s global competitiveness, prosperity, and enhanced Values quality of life. The Fourth Medium Term Plan (2023–2027) positions tourism as a key driver of inclusive growth under the Bottom-Up Economic Transformation Agenda (BETA). • Innovativeness Hon. Rebecca Miano, EGH • Teamwork Cabinet Secretary • Integrity Ministry of Tourism and Wildlife • Professionalism • Equity • Responsiveness • Efficiency ii | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | iii

| Mission Vision To facilitate good A vibrant and innovative governance and sustainable sustainable tourism development of tourism supported by healthy and and wildlife resources for resilient wildlife resources. posterity. | | | |

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| | Mission Vision To facilitate good A vibrant and innovative governance and sustainable sustainable tourism development of tourism supported by healthy and and wildlife resources for resilient wildlife resources. posterity. | Foreword I am delighted to introduce the 5th Strategic Plan for the Ministry of Tourism and Wildlife, which outlines transformative strategies and goals to foster sustainable growth and resilience in Kenya’s tourism sector by 2027. Tourism is recognized as a pivotal economic pillar under Kenya Vision 2030, contributing to the country’s global competitiveness, prosperity, and enhanced quality of life. The Fourth Medium Term Plan (2023–2027) positions tourism as a key driver of inclusive growth under the Bottom-Up Economic Transformation Agenda (BETA). | Tourism remains a crucial driver of Kenya’s economic growth, with multiplier effect across all sectors and value chains. The sector’s remarkable post-COVID-19 recovery reflects its resilience, marked by a 35.4% increase in tourist arrivals and a 31.5% rise in inbound earnings in 2023 compared to 2022. This Strategic Plan aspires to position Kenya as a premier tourism destination renowned for innovation, sustainability, and unique, unforgettable experiences. To achieve this goal, the plan focuses on enhancing tourism promotion initiatives, diversifying tourism products, expanding target markets, and enhancing destination competitiveness through enhancing and enforcing quality standards in tourism hospitality, capacity development. By the plan’s conclusion, we aim to double the sector’s direct contribution to GDP from 4% to 8% and also project to increase tourist arrivals from 2 million to 5 million, inbound earnings from KShs 352.54 billion to KShs 824 billion by 2027. To ensure a strong and sustainable tourism sector, we will nurture and develop a more collaborative approach engaging all sector enablers and stakeholders in implementing initiatives prioritized in this strategic plan. We will champion for enhanced research, innovation, and promote data driven decisions. I urge all stakeholders in the industry to unite in supporting the implementation of this plan. Together, we will develop unique tourism products, enhance visitor experience, and promote Kenya as the ultimate home of human origins. Hon. Rebecca Miano, EGH Cabinet Secretary Ministry of Tourism and Wildlife STRATEGIC PLAN 2023–2027 | iii |

| Values • Innovativeness • Teamwork • Integrity • Professionalism • Equity • Responsiveness • Efficiency ii | STRATEGIC PLAN 2023–2027 | Values • Innovativeness • Teamwork • Integrity • Professionalism • Equity • Responsiveness • Efficiency ii | STRATEGIC PLAN 2023–2027 | | |

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Preface and Acknowledgements T A B L E O F C O N T E N T S Foreword iii Preface and Acknowledgements iv List of Tables viii List of abbreviations and acronyms ix Definition of terms xii Executive Summary xiii 01 Introduction 1.1 Strategy as an Imperative for Organizational Success 3 1.2 The Context of Strategic Planning 3 1.2.1 United Nations 2030 Agenda for Sustainable Development 3 1.2.2 African Union Agenda 2063 4 1.2.2 African Union Agenda 2063 4 1.2.3 East Africa Community Vision 2050 5 1.2.4 Constitution of Kenya 5 1.2.5 Kenya Vision 2030, Bottom-Up Economic Transformation Agenda and Fourth Medium Term Plan (MTP IV) 6 The State Department has developed the Strategic Plan for Development. The implementation of the plan will elevate 1.2.6 Sector Policies and Laws 7 the period 2023–2027, aligning with the national, regional and Kenya as renowned destination offering diverse, high-quality, 1.3 History of the Ministry 7 international development priorities. This plan outlines the and memorable experiences. 1.4 Methodology of Developing the Strategic Plan (2023–2027) 8 Department’s vision, mission, Key Result Areas, strategic objectives I am deeply grateful to the State Department’s management and and strategies, expected outputs, outcomes, resource needs, 02 staff for their invaluable contributions to the development of and mobilization strategies for the next five years. The plan the Strategic Plan. Their dedication, expertise, and commitment Strategic Direction also details the organizational structure, staffing requirements, were key to its success. I extend my heartfelt gratitude to the and a framework for monitoring, evaluation, and reporting to agencies under the State Department for Tourism, Government assess the Department’s performance and accomplishments 2.1 Mandate 11 ministries, State departments and Agencies, Tourism and effectively. This plan adheres to the revised guidelines for 2.2 Vision Statement 11 Wildlife Committees in the Senate and National Assembly, fifth-generation strategic plans set by the National Treasury 2.3 Mission Statement 11 and the Council of Governors for their unwavering support, and Economic Planning. 2.4 Strategic Goals 11 collaboration, and invaluable contributions, which have been 2.5 Guiding Principles 11 The Strategic Plan serves as a guiding framework for the State instrumental in shaping and enriching this plan. 2.6 Core Values 12 Department development agenda for positioning Kenya as the The implementation of this Plan will require commitment from 2.7 Quality Policy Statement 12 most preferred tourist destination globally. The Plan prioritizes key stakeholders and I look forward to walking with all to ensure seven Key Result areas namely; Policy and Legislation; Product 03 the successful implementation of this plan. I remain committed to Development and Diversification; Marketing and Promotion; the realization and full attainment of the Department’s mandate. Situational and Stakeholder Analysis Tourism Training, Research Technology, and Innovation; Financing and Investment; Climate Change and Institutional Capacity 3.1 Situational Analysis 15 3.1.1 External Environment 15 3.1.2 Summary of Opportunities and Threats 17 3.1.3 Internal Environment 19 3.2 Internal Business Processes 26 3.2.1 Key Achievements 26 3.2.2 Challenges 27 3.2.3 Lessons Learnt 27 John L. Ololtuaa, CBS Silvia Museiya, CBS 3.3 Stakeholder Analysis 28 Principal Secretary Principal Secretary State Department for Tourism State Department for Wildlife iv | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | v

| Preface and Acknowledgements The State Department has developed the Strategic Plan for Development. The implementation of the plan will elevate the period 2023–2027, aligning with the national, regional and Kenya as renowned destination offering diverse, high-quality, international development priorities. This plan outlines the and memorable experiences. Department’s vision, mission, Key Result Areas, strategic objectives I am deeply grateful to the State Department’s management and and strategies, expected outputs, outcomes, resource needs, staff for their invaluable contributions to the development of and mobilization strategies for the next five years. The plan the Strategic Plan. Their dedication, expertise, and commitment also details the organizational structure, staffing requirements, were key to its success. I extend my heartfelt gratitude to the and a framework for monitoring, evaluation, and reporting to agencies under the State Department for Tourism, Government assess the Department’s performance and accomplishments ministries, State departments and Agencies, Tourism and effectively. This plan adheres to the revised guidelines for Wildlife Committees in the Senate and National Assembly, fifth-generation strategic plans set by the National Treasury and the Council of Governors for their unwavering support, and Economic Planning. collaboration, and invaluable contributions, which have been The Strategic Plan serves as a guiding framework for the State instrumental in shaping and enriching this plan. Department development agenda for positioning Kenya as the The implementation of this Plan will require commitment from most preferred tourist destination globally. The Plan prioritizes key stakeholders and I look forward to walking with all to ensure seven Key Result areas namely; Policy and Legislation; Product the successful implementation of this plan. I remain committed to Development and Diversification; Marketing and Promotion; the realization and full attainment of the Department’s mandate. Tourism Training, Research Technology, and Innovation; Financing and Investment; Climate Change and Institutional Capacity John L. Ololtuaa, CBS Silvia Museiya, CBS Principal Secretary Principal Secretary State Department for Tourism State Department for Wildlife iv | STRATEGIC PLAN 2023–2027 | 01 02 03 |

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T A B L E O F C O N T E N T S T A B L E O F C O N T E N T S 04 08 Strategic Issues, Goals and Key Result Monitoring, Evaluation and Reporting Areas Framework 4.1 Strategic Issues 37 8.1 Monitoring Framework 65 4.2 Strategic Goals 37 8.2 Performance Standards 65 4.3 Key Result Areas 37 8.2.1 Monitoring and evaluation process 65 8.2.2 Monitoring and Evaluation tools 65 05 8.3 Evaluation Framework 66 Strategic Objectives and Strategies 8.3.1 Mid-Term Evaluation 70 8.3.2 End-Term Evaluation 70 8.4 Reporting Framework and Feedback Mechanism 70 5.1 Strategic Objectives 41 5.2 Strategic Choices 44 06 Annexes Implementation, Coordination And Annex 1: Implementation Matrix 74 Risk Management Framework Annex 2: Organizational Structure 104 6.1 Implementation Plan 49 6.1.1 Action Plan 49 6.1.2 Annual Workplan and Budget 49 6.1.3 Performance Contracting 49 6.2 Coordination framework 49 6.2.1 Institutional Framework 49 6.2.2 Staff Establishment, Skill Set and Competence Development 50 6.2.3 Leadership 56 6.2.4 Systems and Procedures 56 6.3 Risk Management Framework 56 07 Implementation, Coordination and Risk Management Framework 7.1 Financial Requirements 61 7.1.1 Resource Gaps 61 7.2 Resources Mobilization Strategies 62 7.3 Optimizing Efficiency in the Use of Resource 62 7.4 Resource Management 62 vi | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | vii

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List of Tables List of abbreviations and acronyms Table 3.1: PESTEL Analysis 17 AEWA African-Eurasian Migratory Waterbird Agreement Table 3.2: Summary of opportunities and threats 19 AI Artificial Intelligence Table 3.3: Summary of strengths and weaknesses 27 AIA Appropriations In Aid Table 3.4: Stakeholder analysis 31 ASALs Arid and Semi-Arid Lands Table 4.1: Strategic issues, goals and Key Result Areas 42 AT&H African Tours and Hotels Table 5.1: Outcome annual projections 45 AU African Union Table 5.2: Strategic objectives and strategies 49 BETA Bottom-Up Economic Transformation Agenda Table 6.1: Staff establishment 56 CB Capacity Building Table 6.2: Skills set and competence development 58 CBD Convention on Biological Diversity Table 6.3: Risk management framework 62 CBOs Community Based Organizations Table 7.1: Financial requirements for implementing the Strategic Plan 67 CCTV Closed-circuit Television Table 7.2: Resource gaps 67 CLT Catering Levy Trustee Table 8.1: Outcome performance matrix 72 COMESA Common Market for Eastern and Southern Africa COVID-19 Coronavirus Disease 2019 CPA Certified Public Accountant CPE Certificate of Primary Education CPPMD Central Planning and Project Monitoring Department CS Cabinet Secretary CSG Civil Service Grade EAC East African Community GDP Gross Domestic Product GHRIS Government Human Resource Information System GIS Geographic Information System GoK Government of Kenya HRA Hotels and Restaurant Authority HRM Human Resource Management HWC Human–Wildlife Conflict ICPAK Institute of Certified Public Accountants of Kenya ICT Information Communication Technology IFMIS Integrated Financial Management System IGAD Intergovernmental Authority on Development IPPD Integrated Personnel and Payroll Database ISO International Organization for Standardization IUCN International Union for Conservation of Nature KCSE Kenya Certificate of Secondary Education KEFRI Kenya Forestry Research Institute KEMFRI Kenya Marine and Fisheries Research Institute KICC Kenyatta International Convention Centre KNEC Kenya National Examination Council viii | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | ix

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KRAs Key Result Areas TRA Tourism Regulatory Authority KTB Kenya Tourist Board TRI Tourism Research Institute KTDC Kenya Tourist Development Corporation UN United Nations KUC Kenya Utalii College UNWTO United Nations World Tourism Organization KWCA Kenya Wildlife Community Association USAID United States Agency for International Development KWS Kenya Wildlife Service VISA Visitors International Stay Admission LANs Local area networks VLANs Virtual Local Area Networks LPOs Local Purchase Orders VOIP Voice over Internet Telephone M&E Monitoring and Evaluation WCK Wildlife Clubs of Kenya MDAs Ministries, Departments and Agencies WCMA Wildlife Conservation and Management Act No. 47 of 2013 MEAs Multi-Lateral Environmental Agreements WCTF Wildlife Conservation Trust Fund MICE Meetings, Incentives, Conferences and Exhibitions WRTI Wildlife Research and Training Institute MOUs Memoranda of Understanding MPER Ministerial Public Expenditure Review MTEF Medium Term Expenditure Framework MTP Medium Term Plan NCB National Convention Bureau NEPAD New Partnership for Africa’s Development NGO Non-governmental organization NMK National Museum of Kenya PES Payment for the Environmental Services PESTEL Political, Economic, Social, Technological, Environmental and Legal PFM Public Finance Management PPPs Public Private Partnerships PS Principal Secretary PSC Public Service Commission RNUC Ronald Ngala Utalii College SAGAs Semi-Autonomous Government Agencies SAGAs Semi-Autonomous Government Agencies SCP Sustainable Consumption and Production SDGs Sustainable Development Goals SDT State Department for Tourism SDW State Department for Wildlife SOs Strategic objectives SWOT Strengths, Weaknesses, Opportunities and Threats TF Tourism Fund TFC Tourism Finance Corporation TILA Tourism Industry Licensing Act TPF Tourism Promotion Fund x | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | xi

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Definition of terms Executive Summary Activities Actions taken and work performed. Baseline A description of the initial state of an indicator before the start of a project/programme, against which progress can be assessed or comparisons made. Commercial state- Legal entities created by government to engage in commercial activities on its behalf. The Ministry of Tourism and Wildlife is established by the mitigation and response policy; and Wildlife sector governance owned enterprises Executive Order No. 2 of 2023. It has two State Departments; and coordination. the State Department for Tourism (SDT) and the State Core values These are the essential values used by the organization to reach its mission. Organizations are The Fifth-Generation Strategic Plan (2023–2027) provides a Department for Wildlife (SDW). best known for these values among clients and other stakeholders. Employers and employees are roadmap that the Ministry will pursue within the five-year period. expected to adhere to these values. Core values of an organization highly influence clients in their The functions of SDT include: Tourism policy and standards, The Strategic Plan builds on the achievements of the previous decision-making. Development and promotion of tourism, Training on tourism plans. It takes cognizance of the risks and challenges identified services, Tourism finance, Tourism research and monitoring, during the implementation of the previous plans, country’s Goals Goals define an organization’s plan to achieve the overall desired outcomes and be successful Protection of tourism and regulation, and Positioning and natural resources development aspirations and commitments among competitors. marketing of Kenya to local and international tourists. regionally and internationally. This Strategic Plan identifies seven Impacts The long-term consequences of a strategic activity whether positive or negative. (7) Key Result Areas (KRAs) and ten (10) strategic objectives. The functions of SDW include: Wildlife conservation and The KRAs include: Policy, legal and institutional framework; Indicator A means for measuring progress/change that results from an intervention.. It measures a change protection policy; Protection of wildlife heritage; Management of Capacity development, research and innovations; Resource in a situation or condition and confirms progress towards achievement of a specific result. It national parks, reserves and marine parks; Wildlife biodiversity mobilization and investment; Tourism product development and is used to measure a project impact, outcomes, outputs and inputs that are monitored during management and protection; Sustainable wildlife biodiversity diversification, marketing and promotion; Ecosystem integrity project implementation to assess progress. economy; Collaboration with Wildlife Clubs of Kenya; Management and human–wildlife co-existence; Climate change and other of wildlife dispersal areas in collaboration with partners; Wildlife Inputs The financial, human and material resources used in a strategic activity. emerging issues; and Access and sustainable use of tourism conservation training and research; Wildlife conservation and wildlife resources. Key activities Actions taken or work performed, through which inputs are mobilized to produce outputs. education and awareness; Wildlife biodiversity international obligations and multilateral agreements; Human–wildlife conflict This plan has eight chapters. Key Results Areas They are the broad areas in which you are expected to deliver results. Objective It specifies what an organization is planning to achieve. The objective can either be specific to one function in the organization or for the whole organization. Chapter one: Chapter five: Outcome The intermediate results generated relative to the objective of the intervention. It describes the The chapter gives a brief, mandate, setting and context for the This chapter outlines the strategic objectives and strategic actual change in conditions/situation as a result of an intervention output(s) such as changed Ministry of Tourism and Wildlife. Further, it describes the key choices which provides the Ministry’s aspirations over the practices as a result of a programme or project. guiding policies that support the National Development Agenda, medium term (2023–2027). Output Products, services or immediate results, tangible or intangible resulting directly from the the Vision 2030, the Fourth Medium Term Plan (2023–2027), the Chapter six: implementation of activities or applying inputs. Bottom-up Economic Transformation Agenda (BETA), the UN agenda 2030 on Sustainable Development Goals (SDGs), the AU This chapter highlights the activities to be implemented, their Strategic goal General qualitative statements on what an organization is hoping to achieve in the long term. Each Agenda 2063, and the EAC vision 2050 as well as methodology costs, sources of funds and stakeholders’ responsibilities over strategic goal is linked to a strategic issue. Goals are the foundations of your plan and need to be used to develop the five-year plan. the five-year period. It gives the organization structure, staff set at the start of the planning process. establishment, business process re-engineering and risk analysis Chapter two: Strategic issues These are problems or opportunities emanating from situational analysis that an organization has and mitigation measures. to manage to fulfil its mandate and mission. The chapter outlines the mandate, vision, mission, strategic Chapter seven: goals, core values and quality policy statement. Strategic objectives These are what an organization commits itself to accomplish to achieve strategic goals. Strategic This chapter highlights the financial resource requirements, objectives should be SMART; they establish performance levels to be achieved on priority issues Chapter three: resource gaps, resource mobilization and management strategies and measures of success in fulfilling critical mission statement elements. The chapter gives a review of the previous strategic plan for the Strategic Plan period. Strategy A process or a course of action in the planning process to achieve organizational objectives is (2018–2022). It outlines the key achievements, challenges, Chapter eight: known as strategy. This is not a statement or a document, but a process or action item leading the emerging issues and lessons learnt during the implementation organization to reach its goals. of the plan. It analyses the environmental scan using the SWOT This chapter describes how the Ministry will undertake monitoring, and PESTEL analytical tools. The chapter further identifies evaluation and reporting of the implementation process of the Target A result to be achieved within a given timeframe. stakeholders, their roles and responsibilities and highlights Strategic Plan. Top leadership Individuals or groups of people who carry the vision of an organization and are responsible for emerging strategic issues for the 2023–2027 planning period. achieving its mandate. For ministries, top leadership includes Cabinet Secretary and Principal Chapter four: Secretary, Board of Directors for state corporations and Chairpersons or Heads of Commissions and Independent Offices, and respective CEOS. This chapter outlines the strategic issues, strategic goals as well as the KRAs, which provide the Ministry’s aspirations over the Value chain A description of the production-to-market linkages, generating value to the customer through medium term (2023–2027). The KRAs are in line with the vision efficient processes and procedures..Value chains are about understanding how creation of value and mission statement of the Ministry and are also applicable is distributed along the chain. within the context of the core values. Vision The vision statement is considered as the framework of an organization’s strategic planning. Vision is the key strategic planning terminology used to explain which direction the organization is growing to achieve its goal. xii | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | xiii

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1 Introduction STRATEGIC PLAN 2023–2027 | 1

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1.1 Strategy as an Imperative for Organizational Success Strategic planning is crucial for organizations to define their The Strategic Plan 2023–2027 has identified various development This chapter provides a brief, mandate, setting and context for the direction, allocate resources and implement priority programmes. challenges affecting the tourism and wildlife sector and identified The planning ensures organizations are proactive, goal-oriented strategic objectives towards ensuring the achievement of the Ministry of Tourism and Wildlife. In addition, it describes the key and responsive to community needs hence a vibrant and Kenya Vision 2030 dream of having Kenya be among the “top guiding policies that support the National Development Agenda, the innovative sustainable tourism supported by healthy and ten long haul and leading tourist destination offering a high resilient wildlife resources. end, diverse and distinctive visitor experience. Vision 2030, the Fourth Medium Term Plan (2023–2027), the Bottom- The plan involves setting goals, articulating missions and The Ministry is committed to achieving the objectives outlined up Economic Transformation Agenda (BETA), the UN agenda 2030 on visions, and engaging stakeholders. It relies on ecosystem- in this Strategic Plan and will endeavour to allocate adequate Sustainable Development Goals (SDGs), the AU Agenda 2063, and the based approaches, stakeholder engagement and evidence- resources to implement targeted activities for the achievement based decision-making. By embracing adaptability, community of its mandate. EAC vision 2050 as well as methodology used to develop the five-year involvement, and policy advocacy, organizations can address plan. immediate challenges and contribute to resilient and sustainable sector. 1.2 The Context of Strategic Planning 1.2.1 United Nations 2030 Agenda for Sustainable Development The Sustainable Development Goals (SDGs) are a set of seventeen organizations, and individuals to collaborate and work towards (17) global goals adopted by the United Nations in 2015 to address a more equitable, resilient and sustainable future for all. The the world’s most pressing social, economic and environmental Ministry for Tourism and Wildlife contributes towards the challenges. The SDGs provide a framework for governments, achievement of the following specific SDGs. S/No SDG description Strategic response by the Ministry 1 SDG 8: Promote sustained, inclusive, and The Ministry will develop policies that have the potential to sustainable economic growth, full and create decent and sustainable job opportunities. productive employment, and decent work The Ministry will collaborate with local and international for all. stakeholders, to promote investment opportunities that have the potential to create decent and sustainable job opportunities. The Ministry will enhance capacity development for tourism and wildlife professionals to ensure the availability of a skilled workforce that meets the sector needs. 2 SDG 12: Ensure sustainable consumption The Ministry will develop tools to monitor sustainable and production (SCP) patterns. development impacts for sustainable tourism and wildlife that creates jobs and promotes local culture and products. 3 SDG 13: Climate action. The Ministry will promote and encourage green tourism and wildlife investments. This will include supporting and promoting initiatives related to energy efficiency, sustainable transportation, waste management, smart buildings and innovative climate solutions. 4 SDG 14: Conserve and sustainably use The Ministry will collaborate with the Kenya Maritime oceans, seas, and marine resources for Authority towards conservations and sustainable use of sustainable development. marine resources. 2 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 3

| S/No | | SDG description | Strategic response by the Ministry |

|---|---|---|---|

| 1 | | SDG 8: Promote sustained, inclusive, and sustainable economic growth, full and productive employment, and decent work for all. | The Ministry will develop policies that have the potential to create decent and sustainable job opportunities. |

| | | | The Ministry will collaborate with local and international stakeholders, to promote investment opportunities that have the potential to create decent and sustainable job opportunities. |

| | | | The Ministry will enhance capacity development for tourism and wildlife professionals to ensure the availability of a skilled workforce that meets the sector needs. |

| 2 | | SDG 12: Ensure sustainable consumption and production (SCP) patterns. | The Ministry will develop tools to monitor sustainable development impacts for sustainable tourism and wildlife that creates jobs and promotes local culture and products. |

| 3 | | SDG 13: Climate action. | The Ministry will promote and encourage green tourism and wildlife investments. This will include supporting and promoting initiatives related to energy efficiency, sustainable transportation, waste management, smart buildings and innovative climate solutions. |

| 4 | | SDG 14: Conserve and sustainably use oceans, seas, and marine resources for sustainable development. | The Ministry will collaborate with the Kenya Maritime Authority towards conservations and sustainable use of marine resources. |

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1.2.4 Constitution of Kenya S/No SDG description Strategic response by the Ministry 5 SDG 15: Protect, restore and promote The Ministry will continue to exercise biodiversity The Constitution of Kenya is the supreme law of the country, • Articles 6, 174, 175 and 176 provides for the establishment sustainable use of terrestrial ecosystems, conservation and promote eco-tourism and sustainable providing the framework for governance, the protection of of national and county governments with the function of sustainably manage forests, compact tourism. fundamental rights, and the distribution of powers between protecting the environment and natural resources with a desertification, halt and reverse land the two levels of government. The Fourth Schedule of the view to establishing a durable and sustainable system of degradation, and halt biodiversity loss. Constitution of Kenya 2010 provides for tourism policy and development, including, in particular, (a) fishing, hunting 6 SDG 17: Partnerships for the goals The Ministry will create and facilitate collaboration development as the function of the national government and and gathering; and (b) protection of animals and wildlife. platforms that bring together tourism and wildlife local tourism as a function of the county governments. The • Article 2(6) of the Constitution requires that any treaty or stakeholders, including county governments and civil following articles in the Constitution guide the sector: convention ratified by Kenya shall form part of the Kenyan law. society to work collectively towards promoting Kenya as a • Article 10 of the Constitution on national values and principles premier tourist destination. • Articles 62, 63 and 64 guide the sector on matters of public, of governance provides for participation of the people in community and private land, respectively. decision-making. Further, it establishes devolved governance 1.2.2 African Union Agenda 2063 structures that call for collaboration between the national In this regard, the Ministry involved the public in the development and county governments in tourism development. of this Strategic Plan and will ensure the same is done while implementing it. The Ministry will also enhance transparency, • Article 69 of the Constitution requires the state to implement accountability, and integrity in all operations and decision-making The African Union Agenda 2063 is founded on the AU vision of prosperous Africa based on inclusive growth and sustainable obligations with respect to the environment inclusive of processes and implement a robust system for monitoring and “an integrated, prosperous and peaceful Africa, driven by its own development’ and ‘An Africa with a strong cultural identity, sustainable exploitation, utilization, management and reporting on activities ensuring that information regarding citizens and representing a dynamic force in the international common heritage, shared values and ethics’, respectively. conservation of environment and natural resources, and projects, investments, and policies is easily accessible to the arena”. The Agenda asserts that Africa has still not reaped the Priority area 1.7.2 relates to biodiversity conservation and ensure the equitable sharing of the accruing benefits. public. In addition, it will endeavour to promote a culture of benefits that accrue from trading with itself or with the rest sustainable natural resources management. integrity within the organization. of the world, resulting in a share of global trade that is not The Ministry will play a vital role in facilitating inclusive partnerships commensurate with its population or resource endowments. and collaborations between various tourism and wildlife 1.2.5 Kenya Vision 2030, Bottom-Up Economic Transformation The Ministry is cognizant of the aspirations of this Agenda and stakeholders to drive sustainable sector development. This Agenda and Fourth Medium Term Plan (MTP IV) commits to support its course in perpetuation of efforts made involves bringing together county governments, private sector by Kenya in implementing its commitments. Specifically, to the entities, civil society organizations, and local communities. attainment of aspirations 1 and 5 of Africa’s Agenda 2063 on ‘A The Kenya Vision 2030 1.2.3 East Africa Community Vision 2050 The Kenya Vision 2030 guides Kenya’s long-term development and charges in the country’s premium safari parks; (b) improve agenda. The vision aims at transforming Kenya into a newly facilities in all under-utilized parks; (c) create new high value industrialized, middle-income country, providing a high quality of niche products; (d) invest in new conference facilities to build The East African Community (EAC) is a regional inter-governmental iv. Investing in tourism support infrastructures such as ICTs, life to all citizens in a clean and secure environment. The vision business tourism; (e) rehabilitate water towers including Mt. organization of eight (8) partner states, comprising of the Republic accommodation and transport; is anchored on three pillars – economic, social and political Kenya, the Aberdare ranges and Mt. Elgon. In addition, the of Burundi, Kenya, the Republic of Rwanda, Uganda, Tanzania, pillars. It identifies tourism and wildlife as a key sector under Ministry will secure the wildlife corridors and migratory routes, v. Facilitating implementation of the EAC classification and the Democratic Republic of Congo, the Federal Republic of the economic and social pillars that envisages Kenya to be reduce pollution in protected areas through implementation of grading criteria; Somalia and the Republic of South Sudan. The EAC aims at among the “top ten long haul and leading tourist destination the ban on single use plastics, enhance conservation of wildlife widening and deepening cooperation among the partner states vi. Biodiversity preservation; and offering a high end, diverse and distinctive visitor experience”. to attract nature-based tourists, marketing of less visited parks and other regional economic blocs in, among others, political, and promote research and development for economic and vii. Ecotourism promotion. To realize the vision’s aspiration, the Ministry will implement economic and social fields for the mutual benefits. social development. the following strategies: (a) increase the quality of services To support the above initiatives, the Ministry plans to reactivate The Ministry envisions supporting the EAC integration by existing key source markets and roadshows to new African implementing the commitments made by the Sectoral Council Fourth Medium Term Plan (MTP IV) markets, map and develop tourism niche products, set up on tourism and wildlife matters, which include: regional tourism and hospitality training institutions, facilitate i. Aggressive marketing in key source markets focusing on implementation of the EAC classification and grading criteria, The Kenya Vision 2030 is implemented through five-year and reserves from 23% in 2021 to 51.9% in 2027; and increase increasing visibility; promote research and education in the field of wildlife conservation successive medium term plans. Currently, the country is number of citizens and residents visiting parks from 1.09 million and enhance wildlife law enforcement. implementing the Fourth Medium Term Plan (2023–2027) in 2021 to 5.6 million in 2027. ii. Product development and diversification; where the Ministry is under the Environment and Natural In recognition of the key role played by wildlife in tourism, the iii. Establishing centres of excellence in tourism and hospitality Resources esctor. sector will create an environment to: reduce human–wildlife training in partnership with the private sector; In the MTP IV period, the sector will seek to hasten recovery conflict by 45% by 2027 from 7,835 in 2021; expand wildlife of tourism from the negative effects of COVID-19 and set its space through increasing number of wildlife conservancies from long-term trajectory. The MTP IV targets include to: increase 167 in 2022 to 172 in 2027: increase the secured migratory tourism arrivals from 0.87 million in 2021 to 2.4 million by 2027; corridors and dispersal areas from 1 in 2021 to 5 in 2027; and increase tourism earnings from Kshs 146.5 billion in 2023 to increase the populations of critically endangered species. Kshs 395 billion by 2027; increase bed nights from 3.8 million The attainment of these targets is anchored on the implementation in 2021 to 11 million by 2027; increase total visitation to parks strategies and activities in this plan. and reserves from 1.3 million in 2021 to 6.8 million in 2027; increase the proportion of international tourists visiting parks 4 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 5

| S/No | | SDG description | Strategic response by the Ministry |

|---|---|---|---|

| 5 | | SDG 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, compact desertification, halt and reverse land degradation, and halt biodiversity loss. | The Ministry will continue to exercise biodiversity conservation and promote eco-tourism and sustainable tourism. |

| 6 | | SDG 17: Partnerships for the goals | The Ministry will create and facilitate collaboration platforms that bring together tourism and wildlife stakeholders, including county governments and civil society to work collectively towards promoting Kenya as a premier tourist destination. |

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Bottom-Up Economic Transformation Agenda xviii) Environment Policy 2013 Pursuant to Article 2(6) of the Constitution which requires that any treaty or convention ratified by Kenya shall form xix) National Spatial Plan 2045 The Strategic Plan 2023–2027 is anchored and aligned to the • Foreign exchange earnings through tourism marketing part of the Kenyan law, the following are international Bottom-Up Economic Transformation Agenda (BETA) which and promotion. The State Department will endeavour to xx) Physical and Land Use Planning Act No 13 of obligations related to the wildlife sector: Convention on outlines the government’s priority areas for development. The identify new markets through market research, and promotion 2019 International Trade in Endangered Species of Flora and Bottom-Up Economic Transformation Agenda is geared towards of tourism products. These initiatives will not only profile Fauna (CITES), Convention on Migratory Species of Wild xxi) Water Act 2016 economic turnaround and inclusive growth. Kenya as a destination of choice but will lead to increased Animals (CMS), Ramsar Convention, Lusaka Agreement, tourism numbers increasing the country’s foreign earnings. xxii) Intergovernmental Relations Act 2012 Convention on Biological Diversity, United Nations The Ministry will implement the various commitments under Framework Convention on Climate Change (UNFCCC), and the Bottom-Up Economic Transformation Agenda (BETA) in • Digitalization: The Ministry will develop and maintain a xxiii) National Climate Finance Policy 2018 the UN World Heritage Convention, among others. the following ways. tourism repository (tourism portal) to enhance the Incredible Kenya information service for potential visitors. This portal • Creation of employment: The plan emphasizes on 1.3 History of the Ministry will include a call centre facility to assist visitors with bookings employment creation for women, youth, rural communities and provide access to support literature. Additionally, the and indigenous peoples through increased tourism activities. portal will collate information about Kenya’s top tourist In addition, livelihoods and job creation are undertaken destinations. As part of the digitalization efforts, the human– through recruitment of community scouts, provision of wildlife conflict (HWC) scheme administration and park fee State Department for Tourism alternative sites, and granting of incentives to spur wildlife payment processes will also be digitized. Natural resource conservation efforts. governance: Natural resource conservation, restoration The history of tourism as a government department dates back as the State Department for Tourism to distinguish it from • Expanding tax revenue base through development of and management is being entrenched through growing to 1963 when it first existed in the then Ministry of Information, those in respective county governments. Its functions have tourism niche products, registration of all tourism facilities of natural forests, development of species recovery plans, Broadcasting and Tourism. Kenya Tourist Development been defined and positioned in different ministries through to widen the tax base, review of existing levies, fees, lease breeding centres and dedicated sanctuaries for threatened Corporation (KTDC) was the first tourism parastatal established different Executive Orders issued from time to time between agreements and easements, and revision of the investment and endangered species. in 1965 under the KTDC Act Cap 383 Laws of Kenya before any 2013 to date. Currently, the Department is part of the Ministry policy. official policy in the sector was formulated. of Tourism and Wildlife as per the Executive Order No. 2 of November 2023. The first policy on tourism in Kenya was Sessional Paper No. 1 1.2.6 Sector Policies and Laws of 1969. This policy emphasized the need for tourism facilities The State department has seven (7) Semi-Autonomous development at the coast, Nairobi and a few wildlife hotspot Government Agencies (SAGAs) that operate independently but areas. It also spelt out measures through which the sector financed through the State Department. Out of these, six (6) are The Ministry is cognizant of the existing tourism and wildlife sector protection, conservation and transmission of the cultural and could be indigenized because most of the tourism enterprises established by the Tourism Act 2011 while one (1) is established policies and laws and is committed to aligning and implementing natural heritage of Kenya. in the country were owned and run by foreigners. This led to under the PFM Act. Currently, the Tourism Promotion Fund (TPF), them. These policies and laws are discussed below. iv) Public Finance Management Act Cap 412 A the development of many tourist facilities in the said areas to Ronald Ngala Utalii College (RNUC), National Convention Bureau i) National Tourism Policy cater for the growing number of tourists. (NCB), and Mama Ngina Waterfront are the only institutions The Act established the Tourism Promotion Fund whose objective operating outside the legal provisions of the Tourism Act. The Sessional Paper No. 1 of 2010 on enhancing sustainable and purpose is to provide funds to support development, The Hotels and Restaurants Act Cap 494 (1972), established Tourism Finance Corporation (TFC) which is the former KTDC has tourism was enacted in 2010, to (a) provide policy direction promotion and branding of the tourism sector. the Hotels and Restaurants Authority (HRA). The subsequent since been merged with other development finance institutions for the development of sustainable tourism throughout the amendment and gazettement of the Catering Levy Trustees Other policies and laws include: to form the Kenya Development Corporation without amending country; (b) mainstream tourism-related issues into the national Order created the Catering Levy Trustees (CLT) who are the the Tourism Act. The SAGAS in tourism are: development planning, budgeting, and decision-making processes; v) Sessional Paper No. 01 of 2020 on Wildlife precursor to the current Tourism Fund. The Kenya Utalii College (c) harmonize conflicting policies in key sectors like environment, Policy was opened in 1975 under the same order to train manpower • Tourism Fund (TF) mandated to finance the development forestry, wildlife, water, fisheries, agriculture, and infrastructure for the rapidly growing tourism sector with financial support from of tourism products and services like marketing of Kenya, vi) Wildlife Conservation and Management Act with the tourism policy so as to enhance cross- and inter- the Swiss Government and the 2% levy collected by the CLT. tourism research, tourism intelligence and the national of 2013 sectorial linkages; (d) provide a framework for public-private tourism information management system, training and The Tourism Industry Licensing Act (TILA) Cap. 381 was enacted partnerships in the tourism sector with a view to attracting vii) National Wildlife Strategy 2030 capacity development activities of KUC and mobilizing to provide for the licensing of tour operators, travel agents, curio investments; (e) enhance community participation in tourism resources to support tourism-related activities. viii) Constitution of Kenya 2010 dealers, safari outfitters among other tourism enterprises not activities; (f) improve the quality and breadth of the country’s covered by the HRA Act. • Kenya Tourism Board (KTB) mandated to market Kenya tourism offerings, including the coast, game parks and reserves, ix) Forest Conservation and Management Act of as a tourist destination. heritage, culture, sports, adventure, ecotourism, rural and 2016 The Tourism Department was domiciled in different ministries agro-tourism, health, and expansion in conference tourism; (g) including Wildlife, Information, Trade and Industry, Commerce and • Kenya Utalii College (KUC) mandated to undertake x) Environment Management and Coordination promote and encourage domestic and regional tourism; and East African Affairs. The department was the one enforcing both tourism and hospitality training and capacity building for Act of 2015 (h) create an environment to make Kenya a premier tourism the HRA Cap 494 and TILA Cap 381 until the Tourism Act 2011 the tourism sector. destination where tourists stay and spend more per visit. xi) Land Act of 2012 was enacted and operationalized in 2014 as a comprehensive • Kenyatta International Convention Centre (KICC) legal framework for the sector and led to repealing of the ii) The Tourism Act Cap 381 xii) Mining Act 2016 mandated to promote the business of Meetings, Incentive other Acts. travel, Conventions and Exhibitions (MICE) and promote The Tourism Act Cap 381 provides for the development, xiii) Health Act 2017 The Constitution of Kenya 2010 established county governments Kenya as a MICE destination. management, marketing and regulation of sustainable tourism xiv) County Governments Act 2012 and this necessitated the Tourism Department to be renamed and tourism-related activities and services. xv) National Land Use Policy iii) National Museums and Heritage Act Cap 216 xvi) Climate Change Act Amended 2023 The Act provides for the establishment, control, management and development of the national museums and the identification, xvii) Fisheries Act 2016 6 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 7

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• Tourism Regulatory Authority (TRA) mandated to • Tourism Promotion Fund established through legal 2 regulate the tourism sector in Kenya. notice no. 24 of 2019 mandated to provide funds for the development, promotion and branding of the tourism • Tourism Research Institute (TRI) tasked to undertake sector in Kenya. and coordinate tourism research and analysis. State Department for Wildlife The Government of Kenya enacted a Wildlife Conservation and • Protection of wildlife heritage; Management Act of 1989 guided by the Wildlife Policy of 1975. • Management of national parks, reserves and marine parks; However, the Act did not define the functions of the Ministry responsible for wildlife matters at the national level and as a • Wildlife conservation and protection education and awareness; result, Kenya Wildlife Service (KWS) is the sole government • Wildlife biodiversity management and protection; institution charged with conservation and management of wildlife. • Collaboration with Wildlife Clubs of Kenya; and In 2008, the Ministry of Forestry and Wildlife was established to oversee and coordinate protection and management • Management of wildlife dispersal areas in collaboration of wildlife resources. However, due to the weak policy and with partners. Strategic Direction legislative instruments, the wildlife conservation and management The State Department provides policy direction on wildlife continued to face a myriad of challenges. In 2013, a new Wildlife conservation and is a strategic link between the two levels Conservation and Management Act (WCMA) was enacted in line of government, development partners, non-state actors, with the provisions of the Constitution of Kenya 2010. communities and other stakeholders. The State Department for Wildlife was established under the Executive Order No. 1 of 2023 established the Ministry of Ministry of Tourism and Wildlife through Executive Order No. Tourism, Wildlife and Heritage with added mandate while 1 of 2018 to undertake the following functions: Executive Order No. 2 of 2023 re-constituted it as the Ministry • Wildlife conservation and protection policy; of Tourism and Wildlife. 1.4 Methodology of Developing the Strategic Plan (2023–2027) The development of the Strategic Plan was participatory and The strategy development phase involved: consultative and involved all the key stakeholders of the Ministry. • In-depth desk reviews, workshops and focused group The process involved four (4) distinct phases that included the discussions preparatory, strategy development, validation and adoption phases. • Scanning of the internal and external environment The preparatory phase included initiation of the strategic • Outlining the strategic direction planning process by the senior management of the Ministry, • Formulation of goals, objectives and strategic choices which involved: • Development of the implementation and coordination • The rationale and scope of the review and development framework of the Strategic Plan • Identification and quantification of resource requirements • Appointment of the Technical Working Group • Development of monitoring and evaluation framework. • Development of the terms of reference During the validation phase, the Strategic Plan was subjected • Review of previous plans and strategic documents to both internal and external stakeholders for their comments • Mapping out of stakeholders. and inputs, which were incorporated into the Strategic Plan for adoption and launch. 8 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 9

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2.1 Mandate The Ministry derives its mandate and functions from the • Wildlife conservation education and awareness Executive Order No. 2 of November 2023, on the organization • Wildlife biodiversity international obligations and multilateral of the government. The functions entail the following: agreements • Tourism policy and standards • Human–wildlife conflict mitigation and response policy This chapter outlines the mandate, vision and mission statements • Development and promotion of tourism • Wildlife sector governance and coordination. of the Ministry. It provides the Ministry’s aspirations over the • Training on tourism Services The Ministry oversights and coordinates the following state medium term (2023–2027) period in its endeavour to achieve • Tourism finance agencies: its Key Result Areas and strategic objectives. The chapter • Tourism and wildlife conservation research, training and • Tourism Regulatory Authority also provides core values and quality policy statement, which monitoring • Kenya Utalii College establishes the framework and context for the Ministry to • Protection of tourism and regulation • Tourism Fund achieve its mandate. • Positioning and marketing of Kenya to local and international • Tourism Research Institute tourists • Tourism Promotion Fund • Wildlife conservation and protection policy • Kenya Tourism Board • Protection of wildlife heritage • Kenyatta International Convention Centre • Management of national parks, reserves and marine parks • Kenya Wildlife Service • Wildlife biodiversity management and protection • Wildlife Conservation Trust Fund • Sustainable wildlife biodiversity economy • Wildlife Clubs of Kenya • Collaboration with Wildlife Clubs of Kenya • Wildlife Research and Training Institute. • Management of wildlife dispersal areas in collaboration with partners 2.2 Vision Statement 2.3 Mission Statement A vibrant and innovative sustainable tourism To facilitate good governance and sustainable supported by healthy and resilient wildlife development of tourism and wildlife resources resources. for posterity. 2.4 Strategic Goals 2.5 Guiding Principles • Strengthened policy, legal and institutional framework. • Tourism and wildlife is a public resource. • Enhanced tourism and wildlife research, innovation and • Integrated and ecosystem-based management. capacity development. • Wildlife management is a form of land use. • Enhanced resource mobilization and increased investment. • Sustainability and governance. • Diversified tourism products range, enhanced visitor • Access and equitable sharing of benefits. experience and destination competitiveness. • Intra- and inter-generational equity. • Enhanced ecosystems integrity and human–wildlife co- existence. • Inclusive and participatory approaches. • Improved resilience and adaptation to climate change and • Devolution. emerging issues. • Use of scientific and indigenous knowledge. • Sustainable and inclusive access to tourism and conservation • Precautionary principle. incentives and benefits sharing. 10 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 11

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3 2.6 Core Values Values are an integral part of an organization’s culture, and they • Integrity: To uphold high levels of honesty, ethical conduct, create a sense of identity, belonging and purpose. The Ministry accountability and transparency in service delivery. shall be guided by the following core values: • Professionalism: To maintain high professionalism through • Innovativeness: To be open and proactive in seeking better continuous skills development, training and accountability and more efficient methods of service delivery. to enhance customer satisfaction. • Teamwork: To encourage team spirit, collaboration and • Equity: To mainstream gender, youth and special groups’ consultation as a way of maximizing the synergy of working issues in the Ministry’s programmes and operations. together. 2.7 Quality Policy Statement Situational and The Ministry is committed to creating an enabling environment collaborative gains. Stakeholder Analysis for conservation and sustainable management of tourism • Ensure sustainable management and utilization of resources. and wildlife for posterity. In pursuant to this commitment, the Ministry will: • Establish effective licensing and permitting process in resource use. • Foster good governance. • Promote innovation and technology for effective management. • Maintain high standards in tourism and wildlife management. • Put in place timely and effective compensation mechanisms. • Foster habitat and species protection and restoration. • Promote human–wildlife co-existence. • Uphold ethical tourism and wildlife practices. • Enhance partnerships and collaboration with stakeholders. • Enhance and promote community engagement and 12 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 13

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3.1 Situational Analysis This chapter provides a review of the Ministry’s operating environment. It also provides essential insights that will guide the Ministry’s decisions and actions. In addition, it offers 3.1.1 External Environment a comprehensive understanding of the Ministry’s internal The Ministry conducted a Political, Economic, Social, Technological, and prepare plans to guard against any possible threats and strengths and weaknesses, external opportunities and threats, Environmental, and Legal (PESTEL) analysis to describe and purposefully enhance its strengths and exploit the opportunities and the various stakeholders who influence or are affected by appreciate the environment under which it operates. This will towards achieving its mandate. allow the Ministry to identify and take advantage of opportunities its operations. It concludes with an analysis of the Ministry’s performance over the 2018 – 2022 planning period, challenges 3.1.1.1 Macro-environment encountered as well as lessons learnt during the plan period. The macro-environment analysis was done using PESTEL Analysis. The results are summarized in Table 3.1 below. Table 3.1: PESTEL Analysis PESTEL category Factors Implication on strategy Political (driven by • Positive changes in government policies • Increased number of tourists. government actions and that support the Ministry. • Increased revenue collection. policies) • BETA, national and county government • Ministerial growth. policies and legislations, intergovernmental relations, and review of tourism and wildlife • Improved livelihoods. legislations. • Negative changes in government policies • Reduced number of tourists. may negate the role of the ministry in • Decreased revenue collection. national development. • Ministerial retardation. Economic (related to • Unfavourable economic conditions • Reduced revenue collection. the broader economic including inflation and general rise in cost • Reduced financing. conditions) of living and suppressed GDP growth. • Reduced Foreign Direct Investments • International instruments. (FDIs) in the sector. • Land use changes. • High responsibility and commitments or • Tourism and wildlife crimes. obligations. • Increased HWC. • Competing land use options. • Illegal wildlife trade and trafficking. • Illegal bush meat. Social (shifts or evolutions • Increased awareness on civil liberties and • Corporate social responsibility. in the society) other rights. • Diversification and inclusion in • Emerging social and demographic trends workforce. coupled with emerging social problems. • Ethical practices. • Rapid human population growth. • Increased public participation. • Promote equity. • Encroachment of wildlife areas. • Inadequate financial resources on prioritization of tourism and wildlife matters. 14 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 15

| PESTEL category | Factors | Implication on strategy |

|---|---|---|

| Political (driven by government actions and policies) | • Positive changes in government policies that support the Ministry. • BETA, national and county government policies and legislations, intergovernmental relations, and review of tourism and wildlife legislations. | • Increased number of tourists. • Increased revenue collection. • Ministerial growth. • Improved livelihoods. |

| | • Negative changes in government policies may negate the role of the ministry in national development. | • Reduced number of tourists. • Decreased revenue collection. • Ministerial retardation. |

| Economic (related to the broader economic conditions) | • Unfavourable economic conditions including inflation and general rise in cost of living and suppressed GDP growth. • International instruments. • Land use changes. • Tourism and wildlife crimes. | • Reduced revenue collection. • Reduced financing. • Reduced Foreign Direct Investments (FDIs) in the sector. • High responsibility and commitments or obligations. • Increased HWC. • Competing land use options. • Illegal wildlife trade and trafficking. • Illegal bush meat. |

| Social (shifts or evolutions in the society) | • Increased awareness on civil liberties and other rights. • Emerging social and demographic trends coupled with emerging social problems. • Rapid human population growth. | • Corporate social responsibility. • Diversification and inclusion in workforce. • Ethical practices. • Increased public participation. • Promote equity. • Encroachment of wildlife areas. • Inadequate financial resources on prioritization of tourism and wildlife matters. |

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3.1.2 Summary of Opportunities and Threats PESTEL category Factors Implication on strategy Technological (changes • Emergence of new technologies in wildlife • Leverage on modern technology. and advancements in surveillance. Table 3.2: Summary of opportunities and threats • Automation of services. technology) • Emerging technology on digital genetic • Review of the laws to include scope on Environmental factor Opportunities Threats sequences, synthetic biology and GMOs. emerging technologies. Political • National and international goodwill for • Wildlife crimes. Environmental (includes • Climate change impacts such as floods, • Ecosystem integrity. conservation. climate change impact drought, biodiversity loss, habitat loss, • Terrorism. • Water scarcity and resource and environmental invasive species, zoonotic diseases, wildfires • Political stability. competition. • Political instability in neighbouring countries. regulations) and HWC. • Enhanced security. • Poaching and illegal bush meat. • Development versus conservation. • Effects of climate change not adequately • Strengthened regional and global political documented. • Human displacement and migration. • Politicization of wildlife conservation. cooperation and alliances. • Ecosystem degradation and fragmentation. • Increased risk of waterborne diseases. • Negative travel advisory due to security threats. • Increased awareness on human rights • Increase in HWC. issues. • Weak linkages with the private tourism sector associations. • Proliferation of invasive species. • Increased democratization. • Competition for resources between • Implementation of the Constitution 2010. wildlife, livestock and humans. • Devolution. Legal regulatory • Changes in laws and regulations can affect • Review of the relevant Policies and Acts. Economic • Unique high value tourism and wildlife • Negative travel advisories. environment (legislative management of conservation areas. • Formulation and gazettement of the products for the marketplace. and regulatory changes) • Increase of human–wildlife conflicts. • Compliance with international obligations. regulations. • Legal framework for the Ministry. • Illegal trafficking. • Keep track of changes to the laws and • Increased awareness on tourism service regulations affecting the Ministry. • Regional competition. wildlife conservation. • Continued engagement of local • Lack of legal clarity and certainty as an incentive • Tourism and wildlife economy. communities in the decision-making for attracting investment in the subsector. process. • Investment opportunities in wildlife and • Pandemics, e.g. COVID-19. tourism products/services. • Digital/online marketing. • Resource base to create world class 3.1.1.2 Micro-environment training, research and education facilities. • Land sub-division and human encroachment. • Stakeholder support. • Global inflation and economic meltdown. A micro-environment analysis examines the internal factors • Inadequate capacity development • Expanding global demands for tourism • Currency value fluctuations. and stakeholders within the immediate space that the Ministry • Low assimilation of available technologies and wildlife. operates, impacting the tourism and wildlife sectors as well as • Insecurity and terrorism. conservation initiatives. They include: • Ineffective coordination and institutional framework Social • Youth population – Involvement of youth • Unemployment and poverty. • Inadequate staffing level • Insufficient information sharing and knowledge management. in conservation and management of the • Rising tourism and wildlife crime and insecurity. environment and natural resources. • Inadequate financial resources • Human population pressure and encroachment. • Diverse culture and indigenous knowledge. • Cybercrimes. • Rapid urbanization and proliferation of • Disruption/curtail of animal movement/blockage informal settlements. of migratory routes. • Opportunities for enhanced collaboration • Road kills and electrocution. with stakeholders and county • Changing demographics impacting target governments, departments and agencies. markets. • Digital marketing through social media. • Slow adaptability and responsiveness to global • Infrastructural development. trends. 16 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 17

| PESTEL category | Factors | Implication on strategy |

|---|---|---|

| Technological (changes and advancements in technology) | • Emergence of new technologies in wildlife surveillance. • Emerging technology on digital genetic sequences, synthetic biology and GMOs. | • Leverage on modern technology. • Automation of services. • Review of the laws to include scope on emerging technologies. |

| Environmental (includes climate change impact and environmental regulations) | • Climate change impacts such as floods, drought, biodiversity loss, habitat loss, invasive species, zoonotic diseases, wildfires and HWC. • Effects of climate change not adequately documented. • Ecosystem degradation and fragmentation. | • Ecosystem integrity. • Water scarcity and resource competition. • Poaching and illegal bush meat. • Human displacement and migration. • Increased risk of waterborne diseases. • Increase in HWC. • Proliferation of invasive species. • Competition for resources between wildlife, livestock and humans. |

| Legal regulatory environment (legislative and regulatory changes) | • Changes in laws and regulations can affect management of conservation areas. • Compliance with international obligations. | • Review of the relevant Policies and Acts. • Formulation and gazettement of the regulations. • Keep track of changes to the laws and regulations affecting the Ministry. • Continued engagement of local communities in the decision-making process. |

| Environmental factor | Opportunities | Threats |

|---|---|---|

| Political | • National and international goodwill for conservation. • Political stability. • Enhanced security. • Strengthened regional and global political cooperation and alliances. • Increased awareness on human rights issues. • Increased democratization. • Implementation of the Constitution 2010. • Devolution. | • Wildlife crimes. • Terrorism. • Political instability in neighbouring countries. • Development versus conservation. • Politicization of wildlife conservation. • Negative travel advisory due to security threats. • Weak linkages with the private tourism sector associations. |

| Economic | • Unique high value tourism and wildlife products for the marketplace. • Legal framework for the Ministry. • Increased awareness on tourism service wildlife conservation. • Tourism and wildlife economy. • Investment opportunities in wildlife and tourism products/services. • Resource base to create world class training, research and education facilities. • Stakeholder support. • Expanding global demands for tourism and wildlife. | • Negative travel advisories. • Increase of human–wildlife conflicts. • Illegal trafficking. • Regional competition. • Lack of legal clarity and certainty as an incentive for attracting investment in the subsector. • Pandemics, e.g. COVID-19. • Digital/online marketing. • Land sub-division and human encroachment. • Global inflation and economic meltdown. • Currency value fluctuations. • Insecurity and terrorism. |

| Social | • Youth population – Involvement of youth in conservation and management of the environment and natural resources. • Diverse culture and indigenous knowledge. • Rapid urbanization and proliferation of informal settlements. • Opportunities for enhanced collaboration with stakeholders and county governments, departments and agencies. • Digital marketing through social media. • Infrastructural development. | • Unemployment and poverty. • Rising tourism and wildlife crime and insecurity. • Human population pressure and encroachment. • Cybercrimes. • Disruption/curtail of animal movement/blockage of migratory routes. • Road kills and electrocution. • Changing demographics impacting target markets. • Slow adaptability and responsiveness to global trends. |

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3.1.3 Internal Environment Environmental factor Opportunities Threats Technological • Artificial intelligence. • Data breaches, malware, phishing, denial of This section looks at the competitiveness of the Ministry relative structures, internal business processes, resources and capability services and hacking. • Growing use of ICT and e-business. to its mandate. It explores the governance and administrative with a view of determining the strengths and weaknesses. • Data privacy risks: data loss, integrity and • Social media marketing. privacy. 3.1.3.1 Governance and Administrative Structures • Digitization of government services, e.g. • Infrastructure risks: hardware failures or e-citizen. outages, software vulnerabilities and vandalism. The Ministry comprises of two state departments namely, State • Government digital infrastructure. • Unemployment (robotics/ artificial intelligence). Department for Tourism and State Department for Wildlife. • Modern anti-poaching technology, e.g. drones, collaring, ear notching, earth State Department for Tourism ranger (remote sensing). A. Technical Services • Global village phenomena. • Expansion of air and water connectivity. It consists of three (3) Technical Directorates namely, Tourism ii) Tourism Development & Promotion Research, Policy and Innovation; Tourism Development and Directorate • Automation of services. Promotion; and Tourism Investment and Finance. This Directorate is organized into three divisions namely, • Enhanced access to information. i) Tourism Research, Policy and Innovation International Tourism Division; Domestic Tourism Division; and • Centres of excellence for research Directorate Tourism Security Division. platforms, conferences, enhanced value This directorate is structured into three divisions namely, The functions of the Directorate are: (a) Promote Kenya as a addition to wildlife and tourism products. Tourism Policy, Planning and Regulations or Standards Division; premier tourist destination; (b) Set national goals, targets and • E-waste management systems. Research, Product Development and Knowledge Management; indicators for sustainable tourism development; (c) Develop and Capacity Building Division. and implement tourism partnership promotions; (d) Promote Legal • Robust policy and legal framework: • Conflicting national and county legislations. tourism safety and security in collaboration with other key The functions of the Directorate are: (a) Formulate and implement • National policies and laws. • Noncompliance with international obligations. enforcement agencies; (e) Develop and implement bilateral national tourism policies, plans and strategies; (b) Coordinate Memorandums of Understanding (MoUs) and agreements of • International treaties, conventions, • Noncompliance to site management plans. development and implementation of tourism legislation; (c) cooperation between Kenya and other partner states in the field protocols and agreements. Coordinate development and implementation of the National of tourism; (f) Develop and implement multilateral agreements Tourism Blueprint; (d) Set national goals, targets and indicators Ecological • Rich endemism. • Habitat loss and degradation. in tourism; (g) Establish and support strategic linkages with for sustainable tourism development; (e) Formulate tourism sector stakeholders; (h) Coordinate Kenya’s regional tourism • Ecological connectivity which is key to • Inadequate forage. standards, regulations, norms and guidelines; (f) Develop tourism engagements (EAC, COMESA, NEPAD, IGAD, etc.); (i) Facilitate long-term survival of healthy wildlife programmes and products; (g) Ensure, develop and implement • Water stress. and coordinate the international and local tourism negotiations; population. the five-year tourism strategy; (h) Promote development of diverse (j) Manage relations with the United Nations World Tourism • Pollution. tourism products across the supply chain; (i) Promote tourism • Diverse ecosystems. Organization; (k) Develop and implement tourism-related product diversification; (j) Identify gaps in tourism product mix • Biopiracy. statutes, protocols, treaties and conventions; (l) Coordination • Area of jurisdiction is over 12% of Kenya’s and service delivery; (k) Promote transfer of technologies for and monitoring of the implementation of the county tourism total land mass. • Zoonosis. competitive development of tourism products and services; (l) engagements; (m) Promote Kenya as a Meetings, Incentives, Coordinate development of appropriate tourism product mix; • Growing demand for eco-friendly • Road kills. Conventions/Conferences and Exhibitions (MICE) destination; (m) Develop and implement service excellence standards; (n) products and services. (n) Coordinate and monitor the implementation of business • Disruption of supply chain and production Support and inspire tourism product innovation and change; (o) tourism strategy; (o) Coordinate and support the bidding systems. Promote development of relevant human capital for the tourism process for tourism stakeholders; (p) Advise on and promote sector; (p) Develop and implement knowledge management • Natural disasters, e.g. wildfires. appropriate (and appropriateness of) MICE infrastructure; (q) strategies and projects; (q) Develop, review and implement Coordinate and monitor the implementation of the county • Invasive species in the parks and conservancies. regulations and standards; (r) Develop and implement the tourism engagements; (r) Foster establishment and support framework and criteria for vetting expatriates working in the • Most areas are arid and semi-arid – vulnerability linkages with tourism stakeholders; (s) Organize and facilitate sector; (s) Develop, propose and oversight incentives in the to climate change. the sector’s representation in the inter-ministerial committees to tourism sector including policy, fiscal, tax, administrative and address cross-cutting issues in tourism; (t) Lead implementation • Wildlife poisoning. regulatory incentives; and (t) Develop, populate and maintain the of the Memorandums of Understanding (MOUs) and agreements database and dynamic tourism portal to harness information • Bird collisions with energy infrastructure, i.e. of corporations with other countries on tourism; (u) Ensure of all tourism establishments and industry actors. power lines and wind turbines. compliance in the implementation of UNWTO agreements, 18 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 19

| Environmental factor | Opportunities | Threats |

|---|---|---|

| Technological | • Artificial intelligence. • Growing use of ICT and e-business. • Social media marketing. • Digitization of government services, e.g. e-citizen. • Government digital infrastructure. • Modern anti-poaching technology, e.g. drones, collaring, ear notching, earth ranger (remote sensing). • Global village phenomena. • Expansion of air and water connectivity. • Automation of services. • Enhanced access to information. • Centres of excellence for research platforms, conferences, enhanced value addition to wildlife and tourism products. • E-waste management systems. | • Data breaches, malware, phishing, denial of services and hacking. • Data privacy risks: data loss, integrity and privacy. • Infrastructure risks: hardware failures or outages, software vulnerabilities and vandalism. • Unemployment (robotics/ artificial intelligence). |

| Legal | • Robust policy and legal framework: • National policies and laws. • International treaties, conventions, protocols and agreements. | • Conflicting national and county legislations. • Noncompliance with international obligations. • Noncompliance to site management plans. |

| Ecological | • Rich endemism. • Ecological connectivity which is key to long-term survival of healthy wildlife population. • Diverse ecosystems. • Area of jurisdiction is over 12% of Kenya’s total land mass. • Growing demand for eco-friendly products and services. | • Habitat loss and degradation. • Inadequate forage. • Water stress. • Pollution. • Biopiracy. • Zoonosis. • Road kills. • Disruption of supply chain and production systems. • Natural disasters, e.g. wildfires. • Invasive species in the parks and conservancies. • Most areas are arid and semi-arid – vulnerability to climate change. • Wildlife poisoning. • Bird collisions with energy infrastructure, i.e. power lines and wind turbines. |

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protocols, treaties and conventions; (v) Lead Kenya’s participation The functions of this Directorate are: (a) Profile and promote Department of Tourism; (i) Interprete, implement and enforce the officers; (m) Interprete and implement human resource policies in bilateral and regional meetings and forums in the field of investment opportunities in the tourism sector; (b) Develop government procurement regulations, systems and procedures and regulations, labour laws and other statutes on human tourism; (w) Coordinate development and implementation of and implement frameworks for tourism partnerships and in conformity with the Public Procurement and Assets Disposal resource matters; (n) Promote national values and principles area management plans; (x) Promote tourism flagship projects; entrepreneurship; (c) Develop and implement tourism incentives Act 2015; (j) Take inventory and stock control, including stock of governance; and (o) Manage and coordinate staff welfare (y) Develop Kenya’s tourism product directory; and (z) Sensitize and disincentives schemes; (d) Develop and implement special taking and supplies management inspections; (k) Prepare and matters, guidance and counselling on various issues. and create awareness on tourism product development for financing schemes for the tourism sector; (e) Offer business consolidate the State Department’s annual procurement plans; viii) Legal Unit stakeholder’s uptake. and investment advisory services for tourism development; and (l) Coordinate the establishment of disposal of surplus and and (f) Develop, implement and promote programmes funded unserviceable stores. The functions of this unit include: (a) Formulate policies on legal iii) Directorate of Tourism Investment and under the Tourism Fund. issues and administration of justice; (b) Facilitate constitutional Finance vi) Public Communications Unit review, development and implementation; (c) Reform and The functions of this unit include: (a) Coordinate the formulation, harmonize the laws with the Constitution; (d) Provide in-house B. General Administration Services review and implementation of government public communication legal advice to ministries/departments and other government policies, strategies and programmes; (b) Advise in public agencies; (e) Liaise with the State Law Office; (f) Facilitate the The General Administration Services comprises of: Administration, financial regulations and procedures and National Treasury communication matters; (c) Oversee the packaging of information setting up of structures and institutions for consolidating Central Planning and Project Monitoring Department, Supply circulars; (c) Develop supplementary financial regulations and on government projects and programmes in line with the administration of justice, good governance, transparency, Chain Management Department, Finance, Accounts and Internal procedures to enhance Constitution and the Kenya Vision 2030 and other strategic accountability, ethics, integrity and national values and ethics; Audit Department, Information Communication Technology government interventions; (d) Organize and implement Ministry (g) Ensure compliance with regional and international legal internal controls established through the National Treasury Department, Public Communication Department, Human events; (e) Coordinate meetings within and outside the Ministry; instruments; (h) Review, consolidate and codify laws for promotion regulations and procedures; (d) Provide equality and timely Resource Management & Development Development and (f) Initiate and respond to correspondences as required or of democratic governance and social justice; (i) Facilitate accounting services; (e) Maintain accurate accounting records Legal Department. directed; (g) Attend to visitors or customers as required or directed development and institutionalization of anti-corruption strategies and prepare management and statutory financial reports; (f) by senior officers; (h) Coordinate internal communication; (i) and programmes; (j) Provide legal aid and advisory services to i) Administration Unit Maintain inventory on all bank accounts and their approved Operationalize the Ministry’s communication strategy and plan; (j) the public; (k) Prepare legal instruments; and (l) Develop policy signatories; (g) Authorize payments; (h) Safeguard government The functions of this unit are: (a) Manage, supervise and Analyze information on programmes, significant events and impact for and provision of legal education. assets and records; (i) Prepare management and statutory develop national government programmes; (b) Coordinate and on customers in a specific sectoral area; (k) Coordinate media reports; and (j) Collect Appropriations-in-Aid and ensure ix) Information Communication Technology (ICT) mobilize resources for effective service delivery; (c) Coordinate coverage for ministerial functions; (l) Facilitate the production compliance with government financial policies, regulations and Unit parliamentary policy matters, official functions and litigation of ministerial bulletins; (m) Organize television and newspaper other instructions. matters affecting the Ministry; (d) Manageme security services; interviews; (n) Prepare press statements and media briefings; The functions of this unit include: (a) Spearhead e-government (e) Manage transport services; (f) Manage office services; iv) Central Planning and Project Monitoring (o) Prepare information updates for the Ministry’s website; (p) initiatives in the service; (b) Apply information communication (g) Coordinate staff welfare matters; (h) Coordinate record Department Receive and respond to general enquiries from the media and technology systems analysis and design; (c) Develop and management services; and (i) Chair functional administrative the public; and (q) Manage social media and networks. implement computerized information systems in the public The functions of this department are: (a) Coordinate and formulate and financial committees. sector; (d) Carry out research and development on ICT standards, national development strategies, policies and programmes and vii) Human Resource Management and guidelines and approaches and coordinate their consistent ii) Finance Unit presentation of statistical data; (b) Prepare national development Development Unit and efficient application in the public sector; (e) Formulate and plans; (c) Formulate coordinated strategies programmes and The functions of this unit are: (a) Advise the Accounting Officer The functions of this unit include: (a) Ensure the implementation develop government information infrastructure; (f) Coordinate budgets for the development of the tourism sector; (d) Provide on financial management; (b) Coordinate the preparation of of human resource management and development policies, and develop ministerial or departmental websites; (g) Coordinate direction of economic planning functions and production ministerial public expenditure reviews and sector reports; (c) rules and regulations and analyze their impact on performance the development of the national ICT policy and regulatory of statistical data; (e) Coordinate preparation of ministerial Budget planning preparation and implementation; (d) Control management; (b) Manage human resource planning and optimal framework; (h) Computerize effort in the public sector; (i) Provide workplans; (f) Monitor and evaluate policies and programmes; budgetary commitments; (e) Monitor guaranteed loans to utilization of human resources; (c) Manage the human resource advisory services to ministries or departments on all matters (g) Coordinate the preparation of the performance contracts/ SAGAS; (f) Incorporate state corporations/SAGAS budgets in management and development functions; (d) Manage staff related to ICT; (j) Train users on using computers and relevant reports; (h) Prepare medium-term expenditure frameworks; (i) the Ministry budget; (g) Issue Authority to incur expenditure; (h) performance; (e) Prepare and implement personnel emoluments software packages, and develop customized applications; (k) Monitor the implementation of and reporting on the progress Manage risk; (i) Approve expenditure in form of memos, letters, budgets; (f) Develop and review the schemes of service and Provide hardware maintenance support services and liaise of the Kenya Vision 2030 flagship projects, BETA and other LPOs, imprests and payment vouchers; (j) Prioritize activities, or career guidelines for various cadres of staff; (g) Implement with hardware vendors for administration of guarantees strategic government interventions and programmes; (k) projects and programmes for resource allocation; (k) Prepare delegated powers by the Public Service Commission; (h) Initiate and warranties; (l) Regularly update the Ministry’s website; Establish a statistical databank on pertinent policy matters responses to all budgetary matters including all issues raised by and coordinate training and development programmes; (i) (m) Enhance cyber security, data governance and follow on regarding the State Department of Tourism; (l) Coordinate budget committees; (l) Coordinate budget implementation and Manage skills inventory, training projections and analyze emerging technology; (n) Maintain and update the inventory the ministerial public expenditure review (MPER) process and expenditure monitoring in the State Department of Tourism; training needs; (j) Liaise with the State Department for Public of ICT equipment; and (o) Manage the Ministry’s information medium-term expenditure framework (MTEF) processes and (m) Prepare annual procurement plans, workplans and cash Service and the Public Service Commission on HRM issues; (k) and communication facilities, including the mail server, website, monitoring implementation; and (m) Coordinate the review and plans; (n) Prepare quarterly performance reports to the office Manage the payroll and HRM records through the IPPD system; VLANs and security systems. implementation of the State Department’s performance contract. of Controller of Budgets and the National Treasury; and (o) (l) Coordinate declarations of income, assets and liabilities by Ensure financial compliance on all financial transactions through v) Supply Chain Management Services Unit issuance of circulars, orders and guidelines in conformity with The functions of this unit are: (a) Procure, plan and participate the National Treasury directives and government financial in budget preparation; (b) Implement the Public Procurement regulations and Assets Disposal Act 2015; (c) Advise on procurement iii) Accounts Unit issues; (d) Analyze the impact of supply chain management rules, regulations and guidelines; (e) Dispose of idle assets; The functions of this unit are: (a) Provide advisory services to the (f) Prepare tender documents, requests for proposals and Accounting Officer and other stakeholders on all financial and tender notices; (g) Technically evaluate tender documents accounting matters of the Ministry; (b) Interprete and implement and proposals; (h) Procure goods and services for the State 20 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 21

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State Department for Wildlife C. Semi-Autonomous Government Agencies (SAGAS) and Institutions i) Kenya Tourism Board (KTB) The Fund is the legal successor to the Catering and Tourism The State Department for Wildlife is structured into technical and administrative support services. It also has SAGAs which are Development Levy Trustees. managed through Boards of Directors with well-defined administrative structures. This is significant for effective implementation This is a state corporation established under the Tourism Act of projects and programmes as well as streamlining the reporting structure for the outputs and outcomes for decision making. whose mandate is to market Kenya as a tourist destination v) Tourism Regulatory Authority (TRA) The Technical Services constitute of two (2) Directorates namely, the Directorate of Wildlife Policy Research and Innovation and locally, regionally and internationally. KTB’s marketing strategy This is a corporate body established under Section 4 of the the Directorate of Partnerships and Human Wildlife Coexistence. includes inspiring the world through a powerful brand Kenya Tourism Act No. 28 of 2011 and is mandated to regulate the by digital marketing programmes that take advantage of the D. Technical Services tourism sector in Kenya. This entails developing regulations, latest technology and research-based strategies. standards and guidelines that are necessary to ensure an all- The Technical Services constitute of two (2) Directorates namely, ii) Directorate of Partnerships and Human ii) Kenya Utalii College (KUC) round quality service delivery in the tourism sector. the Directorate of Wildlife Policy Research and Innovation and Wildlife Coexistence This is a leading African hospitality and tourism training institution vi) Tourism Research Institute (TRI) the Directorate of Partnerships and Human Wildlife Coexistence. The overall function of the Partnership and Wildlife Coexistence which has served over 60,000 graduates who continue to serve This is a state corporation established by the Tourism Act 2011 i) Directorate of Wildlife Policy, Research and Directorate is to provide coordination and oversight in the in the local and international hospitality and tourism industry. with a mandate to undertake and coordinate tourism research and Innovation formulation and implementation of policies and strategies The College opened its doors in 1975 and was established under data analysis for the country. This is to ensure that the research necessary for partners, stakeholders and communities to the Hotels and Restaurants Act, (Cap. 494, Laws of Kenya) which The overall function of the Directorate of Wildlife Policy Research and knowledge gaps that exist in the sector are addressed. TRI participate in sustainable wildlife conservation, utilization has since been replaced by the Tourism Act 2011. and Innovations is to provide coordination and oversight in the is therefore the principal reference point for generating data and human–wildlife conflict resolutions. This Directorate also review, formulation and implementation of the wildlife policy, iii) The Kenyatta International Convention and research information to inform decision-making by the mobilizes resources for identified conservation programmes, strategies, legislation, international obligations, research, Centre (KICC) government and private sector on tourism matters to ensure promotes cooperation between institutions engaged in wildlife assessment, monitoring of the implementation of the policies competitiveness of destination Kenya and sustained growth in protection, conservation and management as well as liaises This is a state corporation established under the Tourism Act as well as promote innovative and strategic investments for the global, regional and domestic markets. with the relevant Parliamentary Committees. 2011 whose objective and purpose is to promote the business the sustainable use of wildlife resources. It also coordinates of Meetings, Incentive travel, Conferences and Exhibitions also vii) Tourism Promotion Fund domestication and implementation of wildlife multilateral It provides leadership, guides and articulates wildlife policies, known as MICE. The facility boasts a conference room with a agreements in line with national policies, legislation, development regulations and guidelines outside parks and reserves. It The Tourism Promotion Fund is a government national public capacity of over 4,000 delegates. plans and programmes. Further, it coordinates preparation of coordinates the formulation of policies and strategies for fund established under section 24(4) of the Public Finance national status reports on the implementation of MEAs and alternative income generating ventures or activities from wildlife iv) Tourism Fund Management Act 2012, through the legal notice No. 24 of 2019, monitoring compliance with the international commitments. It resources for communities. In addition, it promotes cooperation with the mandate to provide funds to support the development, This is a corporate body established under the Tourism Act 2011, coordinates resource mobilization initiatives for policy, research between the national and county governments, private sector, promotion and branding of the tourism sector in Kenya. which came into operation on 1st September 2012 vide special and innovations in the wildlife sector as well as coordinating NGOs, conservancies and such other institutions engaged in issue Kenya Gazette Supplement No. 93 of 24th August 2012. the development and regular updating of wildlife management wildlife protection, conservation and management. It promotes plans or ecosystems management plans including natural human–wildlife co-existence while establishing effective wildlife capital valuation. compensation schemes in consultation with stakeholders. Further, it develops and promotes wildlife conservation education and The Directorate coordinates the development of national awareness and co-existence strategies including e-learning wildlife research agenda, assessments, and strategies; as well platforms. It coordinates the development, implementation, as monitors their implementation including development of monitoring and evaluation of strategies for securing wildlife the red list strategy. Further, it coordinates the preparation corridors and dispersal areas as well as preparation and of biannual national wildlife conservation status report to the implementation of MoUs and other agreements with partners National Assembly. It develops and promotes innovative and and stakeholders. strategic investments for the sustainable use of wildlife resources including wildlife economy and knowledge management. Finally, it liaises with the Wildlife Research and Training Institute to enhance wildlife research. E. Administrative Support Service The Administrative Support Service is responsible for coordination plans and performance contracts;, coordinating parliamentary of all administrative functions in the State Department of Tourism. policy matters, official functions and litigation matters affecting There are nine (9) departments namely, General Administration, the State Department; managing security service; managing Human Resource Management and Development, Supply Chain transport services; and managing office services. Management, Legal, Information Communication Technology, ii) Human Resource Management and Public Communication, Accounts, Finance and Central Planning Development Department and Project Monitoring departments. The Human Resource Management function entails effective i) General Administration organization and administration of the Human Resource The functions of the General Administration department Management Services in accordance with existing human include disseminating policies, supervision, management resource policies, rules and regulations in the civil service with and development of national government; coordinating and a view of ensuring that civil servants are properly facilitated for mobilizing resources for effective service delivery; monitoring and effective performance and productivity. evaluating the implementation of policies, programmes, strategic 22 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 23

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iii) Supply Chain Management Services flow control and cost analysis. The department also interpretes F. Semi-Autonomous Government Agencies (SAGAs) and Institutions and implements financial regulations and procedures and the Supply chain management functions involve coordination of National Treasury circulars as well as provides advisory services i) Kenya Wildlife Service (KWS) iii) Wildlife Conservation Trust Fund various activities in delivering a combination of inputs/outputs/ to the Accounting Officer and other stakeholders on all financial outcomes for specified requirements in accordance with the KWS is established under Section 6(1) of the Wildlife Conservation The Wildlife Conservation and Management Act (WCMA and accounting matters. Public Procurement and Disposal Act 2005 and the Public and Management Act (WCMA 2013) No. 47 of 2013. Under Amendment) 2018 Section 23(2) establishes the Wildlife Procurement and Disposal Regulations 2006 and other laws viii) Finance Department Section 7 of the Act, KWS is mandated among others, to conserve Conservation Trust Fund. The Trust Fund is a public private and policy documents that impact on procurement. and manage national parks, wildlife conservation areas and partnership mandated to provide financial mechanisms for This department processes estimates for the programme sanctuaries under its jurisdiction and to provide security for wildlife conservation and support wildlife conservation initiatives iv) Legal Department budget, prioritizes programmes, projects and activities for wildlife and visitors in the national parks, wildlife conservation in national parks, reserves and conservancies. results-based allocation of resources, issues Authority to-Incur This department provides legal expertise and support on legal areas and sanctuaries. Expenditure (AIE), forecasts expenditure and revenue, monitors iv) Wildlife Clubs of Kenya (WCK) issues relating to the functions, structures and activities of the revenue and expenditure, , oversees commitment of funds and ii) Wildlife Research and Training Institute organization and supports management on issues pertaining The Wildlife Clubs of Kenya is a charitable organization formed in expenditure trends in line with the National Treasury circulars, (WRTI) to legal and regulatory framework and monitor compliance 1968 registered under the Societies Act. It is a youth conservation monitors and reports on budgets, reallocates within budgeted with legal and regulatory corporate governance requirements. Section 50 of the Wildlife Conservation and Management Act education organization supported by the Government of heads and programmes, and manages and controls voted (WCMA 2013) provides for the establishment of the Wildlife Kenya through the Ministry of Tourism and Wildlife mandated v) Information Communication Technology (ICT) funds. In addition, the department offers strategic leadership Research and Training Institute, as a corporate body managed by to empower youth and communities to proactively engage in Department on all matters pertaining to financial management in the State a Board, to undertake and coordinate national wildlife research wildlife and environmental conservation. Department of Tourism. The ICT department governs the State Department’s technological and training and to establish a national wildlife database among systems, ensuring that all networks of computers function ix) Central Planning and Project Monitoring other functions. properly and connect well, coordinates maintenance of the Department (CPPMD) infrastructure and functionality of the systems, spearheads This department provides advice on the planning process, 3.1.3.2 Internal Business Processes e-government initiatives in the service, carries out research formulates policy and monitors and evaluates the effective and development on ICT standards, guidelines and approaches, realization of national development goals as articulated in the and coordinates their consistent and efficient application in This involves an assessment of the key functions and identifying operating procedures help in defining services and aligning Kenya Vision 2030, medium term plans, government regime- the public sector and provides advisory services to staff on all the key processes, systems and operating procedures with a them to best practices. Outcomes from this assessment also specific priorities, coordinates development, implementation and matters related to ICT. view of identifying the key strengths and weaknesses. These inform the business process reengineering. reporting of the State Department’s Strategic Plan, performance vi) Public Communication Department contracts and annual workplans while ensuring conformity to norms and standards on economic development planning, 3.1.3.3 Resources and Capabilities This department manages the image and reputation of the ensuring timely, efficient and effective implementation of government, prepares and coordinates production of education programmes and projects, prepares periodic sector-specific and publicity materials to promote visibility and conducts The resource-based analysis was used to identify the internal and weaknesses therein were identified and are summarized reports, uploads and updates information and generates the State research on public opinion on government programmes to strengths and weaknesses. This involved identifying the key in Table 3.3. Department’s projects or programme reports in the Electronic determine perception and necessary intervention, implements resources at the Ministry and mapping them. The strengths National Integrated Monitoring and Evaluation System (e-NIMES). public communication policies, strategies and programmes, The department also conducts sector-specific economic analysis coordinates and reviews speech writing, conducts media Table 3.3: Summary of strengths and weaknesses and research on topical and emerging socio-economic issues monitoring and evaluation, and develops and manages website to inform policy formulation and planning, coordinates the and social media content. implementation of international commitments and regional Factor Strengths Weaknesses vii) Accounts Department integration issues including the Sustainable Development Goals (SDGs) and Africa Agenda 2063 and economic partnerships. Governance and • Policy and legal frameworks. • Limited human expertise. This department provides quality accounting and advisory The CPPMD is also a Secretariat to the Project Committees administrative services to the public sector, accounting for special funds set • Country ratified, acceded and committed • Lack of career progression and succession and enforces compliance to Public Investment Management structure up under various statutes, programmes and projects under to various international obligations planning. (PIM) guidelines. special negotiated agreements, manages the accounting including membership to various • Conflicting legal provisions. information which includes coordination and rationalization international organizations. of estimates, annual appropriations and fund accounts, cash • Low adaptability and innovation in line with global • Good leadership. tourism trends and the changing world. • Over-reliance on seasonal foreign leisure (with few source markets and limited segments). • Lack of focus on tourist market segmentation. • Limited tourism experience en-route to end destinations. • Weak linkage between indigenous local or host communities in resource management. • Inadequate cultural narrative promotion. 24 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 25

| Factor | Strengths | Weaknesses |

|---|---|---|

| Governance and administrative structure | • Policy and legal frameworks. • Country ratified, acceded and committed to various international obligations including membership to various international organizations. • Good leadership. | • Limited human expertise. • Lack of career progression and succession planning. • Conflicting legal provisions. • Low adaptability and innovation in line with global tourism trends and the changing world. • Over-reliance on seasonal foreign leisure (with few source markets and limited segments). • Lack of focus on tourist market segmentation. • Limited tourism experience en-route to end destinations. • Weak linkage between indigenous local or host communities in resource management. • Inadequate cultural narrative promotion. |

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• Expanding a breeding sanctuary for the endangered Roan human–wildlife conflicts compensation claims through the Factor Strengths Weaknesses antelope in Ruma National Park. human–wildlife conflicts compensation scheme. Internal business • Productive staff. • Poor coordination and collaboration. • Translocation of four (4) problematic species from community • Development of infrastructure in conservancies, i.e. water processes areas involving, elephants, hyenas, lions and hippos. and access roads. • The Ministry has adopted ISO-9001 of • Poor information sharing and knowledge 2015 certification. management. • Disbursement of Kshs 908 million to beneficiaries of • Inadequate office tools and equipment. Resources and • Skilled workforce. • Inadequate financial allocation, delays in release 3.2.2 Challenges capabilities of funds and delayed payments by MDAs for • World renowned beach, safari and eco- services offered. tourism destination. • Inadequate funding. • Low staffing level and inadequate human expertise. • Low staffing levels. • Potential middle class population with • Low uptake of modern technology. • Poaching and illegal wildlife trade. high disposable income. • High employee turnover. • Limited tourism product offering. • Human–wildlife conflicts. • Kenyans are friendly and welcoming. • Inadequate and under-developed infrastructure. • Weak collaboration and partnerships. • Litigations. • Kenya enjoys comparative international • Declining standards and quality of air capacity, air accessibility and accommodation facilities. • Weak governance structures. • Climate change. connectivity. • Weak resource mobilization. • Weak collaboration and coordination between national and • Land use changes. • Kenya offers a wide and diverse range county governments. • Limited or inadequate resources. • Natural calamities. of tourism and wildlife experiences • Perceived insecurity challenges. (accessibility, accommodation, • Low visibility of conservation efforts. attractions, amenities and activities). • Outbreak of COVID-19 pandemic and other health-related • A rapidly expanding human population leading to emergencies. • Diverse and vibrant culture. encroachment of wildlife areas. • Inadequate physical infrastructure. • Kenya is a renown ICT innovation hub in • Conflicting sectoral policies. Africa. • Weak linkages between the tourism associations. • Emerging issues and technologies, e.g. DSI synthetic biology • Pleasant and diverse climate all year • Negative effects of climate change. GMO, virtual tourism, obsolete technologies, ineffective round. legal systems, compliance and enforcement challenges, etc. • Weak policy and legislative framework. 3.2 Internal Business Processes 3.2.3 Lessons Learnt • Adoption and implementation of various policy documents • Increasing human–wildlife conflicts (HWCs) have a direct 3.2.1 Key Achievements gives clear policy direction of the Ministry. bearing on compensation claims arising from HWCs. • Timely and accurate research enhances effective decision- • Multiagency approach in managing poaching incidences The Ministry’s Strategic Plan 2018–2022 had four (4) Key Tourism Research Institute (TRI), and Wildlife Conservation making and sustainable development. has been successful in curbing wildlife crimes. Result Aareas and eighteen (18) strategic objectives whose Trust Fund (WCTF). • Adoption of technology is key in tourism and wildlife • Technology as a force multiplier is critical to reducing costs in achievements were: • Review of eight (8) and development of seven (7) diploma marketing, promotion and product development. the long term for protection and conservation management • Review of the National Tourism Policy and the Tourism programme curricula. of wildlife resources in Kenya. • Establishment of a crisis management fund is critical for Regulatory Authority regulations (2014). • Magical Kenya Brand awareness index grew from 65% in mitigating negative impacts of tourism and wildlife-related • Effective legal system is key in attracting investments in the • Development of the Mama Ngina waterfront and establishment 2016 to 85% in 2022. crises from time to time. Ministry’s economy while contributing to livelihoods and of the Beach Management Units in Diani, Watamu, Mombasa national development goals. • Undertaking the Domestic Travel Incentive campaigns in 2022. • Pandemics such as COVID-19 have a direct negative effect and Malindi. on revenue collection. • Establishment of the Tourism Crisis Steering Committee • Establishment of a national convention bureau. and the Global Tourism Resilience and Crisis Management • Modernization and refurbishment of the KICC conference Centre – East Africa. facility. • Installation of 214 km of firebreaks in the Aberdares, Lake • Development of the draft Bid-Craft Policy covering seven Nakuru and Tsavo West parks. (7) counties of Baringo, Kajiado, West Pokot, Samburu, • Translocation of wild animals (elephants, buffalos, giraffes Turkana, Narok and Marsabit. and rhinos) to decongest and restock parks and reserves. • Development of eighteen (18) minimum standards. • Increasing the number of visitors to the parks by 35 % from • Development of a stimulus financing package (Kshs 6.5 2.18 million in 2022 to 2.94 million in 2023. billion) framework to enhance capital lending to hoteliers • Establishment of twenty-one (21) water pans and four (4) for refurbishment. boreholes in parks to mitigate drought in the larger Tsavo • Operationalization of the Tourism Promotion Fund (TPF), conservation area. 26 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 27

| Factor | Strengths | Weaknesses |

|---|---|---|

| Internal business processes | • Productive staff. • The Ministry has adopted ISO-9001 of 2015 certification. | • Poor coordination and collaboration. • Poor information sharing and knowledge management. • Inadequate office tools and equipment. |

| Resources and capabilities | • Skilled workforce. • World renowned beach, safari and eco- tourism destination. • Potential middle class population with high disposable income. • Kenyans are friendly and welcoming. • Kenya enjoys comparative international air capacity, air accessibility and connectivity. • Kenya offers a wide and diverse range of tourism and wildlife experiences (accessibility, accommodation, attractions, amenities and activities). • Diverse and vibrant culture. • Kenya is a renown ICT innovation hub in Africa. • Pleasant and diverse climate all year round. | • Inadequate financial allocation, delays in release of funds and delayed payments by MDAs for services offered. • Low staffing levels. • High employee turnover. • Inadequate and under-developed infrastructure. • Declining standards and quality of accommodation facilities. • Weak resource mobilization. • Limited or inadequate resources. |

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3.3 Stakeholder Analysis Expectation of the Expectation of the S/No Stakeholder Role stakeholder Ministry 2. Kenya Wildlife • Promote wildlife conservation as a • To be incorporated in • Provision of Table 3.4 below gives the stakeholder analysis. Community competitive land use option. wildlife conservation policy information and Association formulation. technical tools related (KWCA) to conservancies. Table 3.4: Stakeholder analysis • Provide incentives for wildlife conservation. • Good wildlife Expectation of the Expectation of the stewardship. S/No Stakeholder Role • Capacity build. stakeholder Ministry • Promote philanthropy. • Provide conducive

1. Ministries, • Develop and mainstream policies • Strengthened coordination, • Promote inter-MDAs environment for wildlife • Provide data on Department and plans. partnership and coordination and conservation. research conducted. and Agencies collaboration. collaboration. • Protect tourism and wildlife (MDAs) • Promote wildlife economy. • Participation in policy heritage. • Sensitization on tourism • Timely reporting. formulation process. and wildlife conservation • Promote synergy in • Manage national parks, reserves, • Effective participation policies and emerging thewildlife conservation and • Promote wildlife marine parks and tourism during stakeholder issues. protection initiatives. economy. destinations. engagement fora. • Develop and maintain • Participation in international • Promote synergy • Manage and protect tourism and • Data and information infrastructures in tourism decision-making fora. in the wildlife wildlife biodiversity. sharing on and wildlife conservation conservation and implementation of • Sustainability of tourism and wildlife areas. protection initiatives. tourism and wildlife- biodiversity economy. related MEAs. • Participation in • Manage wildlife dispersal areas and international decision- collaborate with partners. making fora. • Conduct tourism and wildlife 3. Parliament • Represents the people and protects • Timely submission of • Timely approval of conservation training and research. national interests. draft policies and bills for policy bills. legislation. • Conduct education and awareness • Deliberates and resolves issues of • Ensure adequate of tourism and wildlife conservation. concern to the people. • Timely response to funding. parliamentary questions. • Comply with tourism and wildlife • Enacts legislation. • Sensitize on tourism biodiversity international obligations • Efficient utilization of and wildlife matters. • Determines the allocation of and multilateral agreements allocated resources. national revenue between the levels • Develop a Human–Wildlife Conflict of government. • Effective implementation of Mitigation and Response policy. legislations and regulations. • Appropriates funds for expenditure • Enhance governance and by the national and county coordination. governments. • Exercises oversight over national revenue and its expenditure. • Exercises oversight over state agencies. 28 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 29

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| 2. | Kenya Wildlife Community Association (KWCA) | • Promote wildlife conservation as a competitive land use option. | • To be incorporated in wildlife conservation policy formulation. • Provide incentives for wildlife conservation. • Capacity build. • Provide conducive environment for wildlife conservation. • Promote wildlife economy. • Promote synergy in thewildlife conservation and protection initiatives. • Participation in international decision-making fora. | • Provision of information and technical tools related to conservancies. • Good wildlife stewardship. • Promote philanthropy. • Provide data on research conducted. • Participation in policy formulation process. • Promote wildlife economy. • Promote synergy in the wildlife conservation and protection initiatives. • Participation in international decision- making fora. |

| 3. | Parliament | • Represents the people and protects national interests. • Deliberates and resolves issues of concern to the people. • Enacts legislation. • Determines the allocation of national revenue between the levels of government. • Appropriates funds for expenditure by the national and county governments. • Exercises oversight over national revenue and its expenditure. • Exercises oversight over state agencies. | • Timely submission of draft policies and bills for legislation. • Timely response to parliamentary questions. • Efficient utilization of allocated resources. • Effective implementation of legislations and regulations. | • Timely approval of policy bills. • Ensure adequate funding. • Sensitize on tourism and wildlife matters. |

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| 1. | Ministries, Department and Agencies (MDAs) | • Develop and mainstream policies and plans. • Protect tourism and wildlife heritage. • Manage national parks, reserves, marine parks and tourism destinations. • Manage and protect tourism and wildlife biodiversity. • Sustainability of tourism and wildlife biodiversity economy. • Manage wildlife dispersal areas and collaborate with partners. • Conduct tourism and wildlife conservation training and research. • Conduct education and awareness of tourism and wildlife conservation. • Comply with tourism and wildlife biodiversity international obligations and multilateral agreements • Develop a Human–Wildlife Conflict Mitigation and Response policy. • Enhance governance and coordination. | • Strengthened coordination, partnership and collaboration. • Sensitization on tourism and wildlife conservation policies and emerging issues. • Develop and maintain infrastructures in tourism and wildlife conservation areas. | • Promote inter-MDAs coordination and collaboration. • Timely reporting. • Effective participation during stakeholder engagement fora. • Data and information sharing on implementation of tourism and wildlife- related MEAs. |

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Expectation of the Expectation of the Expectation of the Expectation of the S/No Stakeholder Role S/No Stakeholder Role stakeholder Ministry stakeholder Ministry 4. County • Facilitate public participation on • Policy guidance on • Effective 6. Public • Embrace tourism and wildlife • Active participation. • Regular feedback on governments matters of tourism and wildlife environment and natural implementation of conservation and create cultural our services. • Enhanced awareness in the conservation. resources sub-sector. policies, legislation and responsibility and sustainable sector. • Responsive citizenry. regulations for both behaviour on tourism and wildlife • Provide communication and access • Partnership in levels of government. conservation. • Efficient and effective • Compliance with laws to information on the importance of implementation of devolved services. and regulations. tourism and wildlife conservation. and decentralized functions • Foster partnership • Seek services and provide feedback. in tourism and wildlife and collaboration in • Transparency and • Ownership and • Conduct civic education on the management. implementation of accountability in the service sustainability of implication on natural resources national programmes delivery. projects. management at county level. • Technical advisory and and projects. support. • Information sharing. • Information sharing. • Policy formulation and • Information sharing. implementation on tourism and • Information sharing. • Education awareness and • Education awareness wildlife. • Education awareness advocacy on tourism and and advocacy on • Education awareness and and advocacy on wildlife matters. tourism and wildlife • Participate in the County Wildlife advocacy on tourism and tourism and wildlife matters. Compensation Committee (CWCC). wildlife matters. matters. 7. Researchers • Conduct tourism and wildlife • Provide internship to • Training of staff who • Mainstream tourism and wildlife • Ownership and and academic research including sustainable students. are competent enough conservation with County Integrated sustainability institutions utilization. to deliver on the Development Plans (CIDPs). • Share the generated data of projects and Ministry’s mandate. • Develop innovations to enhance and information. • Allocate funds for tourism and programmes. tourism and wildlife conservation. • Sharing research wildlife conservation. • Promote partnership and findings to inform • Develop solutions for reducing or collaboration in research • Conservation and management of policy decisions. eliminating invasive species. and policy formulation. reserves. • Effective • Avail research data and information • Provide training and • Facilitate peer learning between implementation of for policy and decision-making capacity building. counties. recommendations processes. • Disseminate research from research • Facilitate consultation among • Dissemination of research findings. findings. findings. county governments. • Build capacity. • Sharing information on performance of county • Develop tailor-made courses for governments. wildlife conservation. 5. Private sector • Conduct research, tourism and • Increased involvement of • Increased funding • Develop integrated database wildlife protection and conservation. Public Private Partnerships for prioritized on tourism and wildlife species (PPPs) for tourism and PPPs projects in population and dynamics. • Sensitization of the public on wildlife management. tourism and wildlife tourism and wildlife conservation. • Carry out non detrimental findings management activities. • Provide an enabling on wildlife trade. • Support community-based tourism environment and incentives • Play their rightful role and wildlife initiative programmes. 8. Non-state • Influence policy-making and • Effective implementation • Active participation for business. in tourism and wildlife actors such decision-making processes. of sector policies and and collaboration. • Job creation. management. • Involvement in policy as NGOs, civil legislation and strategies. • Promote protection and • Positive engagement. • Undertake Public Private formulation in the sector. • Compliance with laws, societies, management of tourism and wildlife • Information sharing. Partnerships (PPPs) on projects and regulations and best • Accountability • Education awareness and CBOs and conservation. programmes. business practices. • Enhance public demands. advocacy on tourism and others • Resource mobilization. participation. wildlife matters. • Education awareness • Education awareness and advocacy on • Provide advocacy services. • Education awareness and and advocacy on • Information sharing. tourism and wildlife advocacy on tourism and tourism and wildlife matters. wildlife matters. matters. • Information sharing. • Foster synergies, • Information sharing. collaborations and • Decipher public partnerships. policy formulation • Promote human–wildlife and implementation co-existence. framework. 30 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 31

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| 4. | County governments | • Facilitate public participation on matters of tourism and wildlife conservation. • Provide communication and access to information on the importance of tourism and wildlife conservation. • Conduct civic education on the implication on natural resources management at county level. • Policy formulation and implementation on tourism and wildlife. • Participate in the County Wildlife Compensation Committee (CWCC). • Mainstream tourism and wildlife conservation with County Integrated Development Plans (CIDPs). • Allocate funds for tourism and wildlife conservation. • Conservation and management of reserves. • Facilitate peer learning between counties. • Facilitate consultation among county governments. • Sharing information on performance of county governments. | • Policy guidance on environment and natural resources sub-sector. • Partnership in implementation of devolved and decentralized functions in tourism and wildlife management. • Technical advisory and support. • Information sharing. • Education awareness and advocacy on tourism and wildlife matters. | • Effective implementation of policies, legislation and regulations for both levels of government. • Foster partnership and collaboration in implementation of national programmes and projects. • Information sharing. • Education awareness and advocacy on tourism and wildlife matters. • Ownership and sustainability of projects and programmes. |

| 5. | Private sector | • Conduct research, tourism and wildlife protection and conservation. • Sensitization of the public on tourism and wildlife conservation. • Support community-based tourism and wildlife initiative programmes. • Job creation. • Undertake Public Private Partnerships (PPPs) on projects and programmes. | • Increased involvement of Public Private Partnerships (PPPs) for tourism and wildlife management. • Provide an enabling environment and incentives for business. • Involvement in policy formulation in the sector. • Education awareness and advocacy on tourism and wildlife matters. • Information sharing. | • Increased funding for prioritized PPPs projects in tourism and wildlife management activities. • Play their rightful role in tourism and wildlife management. • Compliance with laws, regulations and best business practices. • Education awareness and advocacy on tourism and wildlife matters. • Information sharing. |

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| 6. | Public | • Embrace tourism and wildlife conservation and create cultural responsibility and sustainable behaviour on tourism and wildlife conservation. • Seek services and provide feedback. | • Active participation. • Enhanced awareness in the sector. • Efficient and effective services. • Transparency and accountability in the service delivery. • Information sharing. • Education awareness and advocacy on tourism and wildlife matters. | • Regular feedback on our services. • Responsive citizenry. • Compliance with laws and regulations. • Ownership and sustainability of projects. • Information sharing. • Education awareness and advocacy on tourism and wildlife matters. |

| 7. | Researchers and academic institutions | • Conduct tourism and wildlife research including sustainable utilization. • Develop innovations to enhance tourism and wildlife conservation. • Develop solutions for reducing or eliminating invasive species. • Avail research data and information for policy and decision-making processes. • Dissemination of research findings. • Build capacity. • Develop tailor-made courses for wildlife conservation. • Develop integrated database on tourism and wildlife species population and dynamics. • Carry out non detrimental findings on wildlife trade. | • Provide internship to students. • Share the generated data and information. • Promote partnership and collaboration in research and policy formulation. • Provide training and capacity building. • Disseminate research findings. | • Training of staff who are competent enough to deliver on the Ministry’s mandate. • Sharing research findings to inform policy decisions. • Effective implementation of recommendations from research findings. |

| 8. | Non-state actors such as NGOs, civil societies, CBOs and others | • Influence policy-making and decision-making processes. • Promote protection and management of tourism and wildlife conservation. • Resource mobilization. • Provide advocacy services. | • Effective implementation of sector policies and legislation and strategies. • Information sharing. • Enhance public participation. • Education awareness and advocacy on tourism and wildlife matters. • Foster synergies, collaborations and partnerships. • Promote human–wildlife co-existence. | • Active participation and collaboration. • Positive engagement. • Accountability demands. • Education awareness and advocacy on tourism and wildlife matters. • Information sharing. • Decipher public policy formulation and implementation framework. |

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Expectation of the Expectation of the Expectation of the Expectation of the S/No Stakeholder Role S/No Stakeholder Role stakeholder Ministry stakeholder Ministry • Corporate social 12. Media • Disseminating information to the • Provision of timely, accurate • Enhancing awareness responsibility. public. and reliable information. and information documentation and 9. Development • Partnerships with locals and • Efficient use of resources. • Partnership and • Establish mutual relations geared • Enhance awareness communication partners and landowners to build capacities. collaboration towards positioning Kenya as a on tourism and wildlife • Achievement of planned including feedback. international in programmes favourable tourist and wildlife programmes. • Policy interventions. outcomes of projects organizations implementation. destination. • Fair and responsible implemented. • Tourism and wildlife conservation coverage and • Timely disbursement • Provide balanced coverage of monitoring. • Involvement in planning for reporting on tourism of committed tourism and wildlife activities. the sector. and wildlife. • Promotion of conservation resources. • Educate the public on tourism and standards and funding. • Provide technical wildlife conservation. • Provide support towards assistance. 13. Professional • Provide continuous professional • Compliance by staff through • Improved standards implementation of government bodies development courses for career registration and renewal of of technical expertise programmes and projects. progression. membership. and professional 10. Staff • Formulate and implement policies • Commitment to staff • Improved productivity. management in the • Enforce regulations and standards. and regulations on tourism and welfare. sector. • Provide necessary wildlife conservation. • Reward excellent skills and manpower. • Improved innovation, • Undertake research, protection and performance. research and • Exhibit a good image conservation of tourism and wildlife. development; and • Favourable terms and of the Ministry. policy analysis. • Sensitization of the public on conditions of service. • Efficient and timely tourism and wildlife conservation 14. Women, youth, • Active involvement in public • Active participation in • Planting and growing • Conducive work services to the citizens and policies. PWDs and participation. tourism and wildlife of trees. environment. and stakeholders. marginalized conservation and • Support community-based wildlife • Leadership in tourism and wildlife • Responsive citizenry. • Skills development and • Adherence to policies, communities management. initiative programmes. conservation. career progression. rules and regulations • Compliance with • Enhanced awareness of the • Encourage private bequeaths of of the Ministry. • Establish programmes that promote the constitution and • Efficient and effective sector. land and property for purposes of alternative livelihoods. statutory laws. human resource services. • Efficient utilization of tourism and wildlife conservation. • Job and wealth creation resources allocated. • Participation in research and • Ownership and • Participatory and fair through tourism and • Establish a strategy for mitigating development. sustainability of performance appraisal. wildlife conservation related human–wildlife conflict. projects. enterprises. • Capacity development • Adhere to the law and the • Establish projects that through the required • Adhere to the affirmative constitution. promote tourism and training. action requirements. wildlife conservation. • Implement projects and • Access to fund for their programmes. • Create awareness on conservation efforts. tourism and wildlife 11. Contractors, • Adhere to state and general • Timely payments for goods • Efficient, effective • Representation. conservation. suppliers and administration policies regarding and services supplied. and timely delivery of merchants safeguard of the public trust. goods and services. • Well-structured and • Utilize opportunities • Procurement process coordinated platforms. provided through • Adhere to the spirit as well as the which is transparent and • High standards of affirmative action. letter of all applicable laws and accountable as well as fair technical works • Access to information. regulations. competition. undertaken, and • Convene, accredit • Access to technical support goods and services and certify national • Avoid conflicts of interest and and tools for better supplied that stakeholder platforms. unprofessional conduct in conservation management. meet contractual interactions with contractors and • National recognition of obligations. suppliers. conservation heroes • Competitive pricing. career opportunities. • Supply quality and standard goods and services. • Training programmes. • Timely delivery of goods and services. 32 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 33

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| | | | | • Corporate social responsibility. |

| 9. | Development partners and international organizations | • Partnerships with locals and landowners to build capacities. • Policy interventions. • Tourism and wildlife conservation monitoring. • Promotion of conservation standards and funding. • Provide support towards implementation of government programmes and projects. | • Efficient use of resources. • Achievement of planned outcomes of projects implemented. • Involvement in planning for the sector. | • Partnership and collaboration in programmes implementation. • Timely disbursement of committed resources. • Provide technical assistance. |

| 10. | Staff | • Formulate and implement policies and regulations on tourism and wildlife conservation. • Undertake research, protection and conservation of tourism and wildlife. • Sensitization of the public on tourism and wildlife conservation and policies. • Support community-based wildlife initiative programmes. • Encourage private bequeaths of land and property for purposes of tourism and wildlife conservation. • Establish a strategy for mitigating human–wildlife conflict. • Adhere to the law and the constitution. • Implement projects and programmes. | • Commitment to staff welfare. • Reward excellent performance. • Favourable terms and conditions of service. • Conducive work environment. • Skills development and career progression. • Efficient and effective human resource services. • Participatory and fair performance appraisal. • Capacity development through the required training. | • Improved productivity. • Provide necessary skills and manpower. • Exhibit a good image of the Ministry. • Efficient and timely services to the citizens and stakeholders. • Adherence to policies, rules and regulations of the Ministry. • Efficient utilization of resources allocated. |

| 11. | Contractors, suppliers and merchants | • Adhere to state and general administration policies regarding safeguard of the public trust. • Adhere to the spirit as well as the letter of all applicable laws and regulations. • Avoid conflicts of interest and unprofessional conduct in interactions with contractors and suppliers. • Supply quality and standard goods and services. • Timely delivery of goods and services. | • Timely payments for goods and services supplied. • Procurement process which is transparent and accountable as well as fair competition. | • Efficient, effective and timely delivery of goods and services. • High standards of technical works undertaken, and goods and services supplied that meet contractual obligations. • Competitive pricing. |

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| 12. | Media | • Disseminating information to the public. • Establish mutual relations geared towards positioning Kenya as a favourable tourist and wildlife destination. • Provide balanced coverage of tourism and wildlife activities. • Educate the public on tourism and wildlife conservation. | • Provision of timely, accurate and reliable information. • Enhance awareness on tourism and wildlife programmes. | • Enhancing awareness and information documentation and communication including feedback. • Fair and responsible coverage and reporting on tourism and wildlife. |

| 13. | Professional bodies | • Provide continuous professional development courses for career progression. • Enforce regulations and standards. | • Compliance by staff through registration and renewal of membership. | • Improved standards of technical expertise and professional management in the sector. • Improved innovation, research and development; and policy analysis. |

| 14. | Women, youth, PWDs and marginalized communities | • Active involvement in public participation. • Leadership in tourism and wildlife conservation. • Establish programmes that promote alternative livelihoods. • Participation in research and development. | • Active participation in tourism and wildlife conservation and management. • Enhanced awareness of the sector. • Job and wealth creation through tourism and wildlife conservation related enterprises. • Adhere to the affirmative action requirements. • Access to fund for their conservation efforts. • Representation. • Well-structured and coordinated platforms. • Access to information. • Access to technical support and tools for better conservation management. | • Planting and growing of trees. • Responsive citizenry. • Compliance with the constitution and statutory laws. • Ownership and sustainability of projects. • Establish projects that promote tourism and wildlife conservation. • Create awareness on tourism and wildlife conservation. • Utilize opportunities provided through affirmative action. • Convene, accredit and certify national stakeholder platforms. • National recognition of conservation heroes career opportunities. • Training programmes. |

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4 Expectation of the Expectation of the S/No Stakeholder Role stakeholder Ministry 15. Judiciary • Interprete the law and make • Abide by the law. • Timely dispensation of decisions on litigations. justice. • Awareness creation on environmental justice. • Fair in their judgement. • Sensitization on tourism and wildlife policy and legislation including international obligations. • Avail credible information. 16. Local • Managing and protecting tourism • Facilitative environment. • Increased awareness communities and wildlife. on tourism and wildlife conservation. Strategic Issues, Goals • Compliance with laws and the constitution. • More space for and Key Result Areas tourism and wildlife. • Well managed and protected tourism and wildlife. 34 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 35

| S/No | Stakeholder | Role | Expectation of the stakeholder | Expectation of the Ministry |

|---|---|---|---|---|

| 15. | Judiciary | • Interprete the law and make decisions on litigations. | • Abide by the law. • Awareness creation on environmental justice. • Sensitization on tourism and wildlife policy and legislation including international obligations. • Avail credible information. | • Timely dispensation of justice. • Fair in their judgement. |

| 16. | Local communities | • Managing and protecting tourism and wildlife. | • Facilitative environment. | • Increased awareness on tourism and wildlife conservation. • Compliance with laws and the constitution. • More space for tourism and wildlife. • Well managed and protected tourism and wildlife. |

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4.1 Strategic Issues This chapter outlines the strategic issues, strategic goals and the Key Result Areas, which provide the Ministry of Tourism and

1. Weak policy, legal and institutional framework. 5. Compromised ecosystem integrity and escalating Wildlife aspirations over the period 2023–2027. The Strategic human–wildlife conflicts.
2. Limited tourism and wildlife research, innovation Plan has seven (7) Key Result Areas (KRAs) and ten (10) strategic and capacity development. 6. Slow mitigation and adaptation to climate change and other emerging issues. objectives which are in line with the vision and mission statement 3. Inadequate financial resources and low investment. 7. Limited access to tourism and conservation of the State Department. incentives and benefits sharing.
3. Limited tourism products range and low destination competitiveness. 4.2 Strategic Goals
4. Strengthened policy, legal and institutional 5. Enhanced ecosystems integrity and human– framework. wildlife co-existence.
5. Enhanced tourism and wildlife research, 6. Improved resilience and adaptation to climate innovation and capacity development. change and emerging issues.
6. Enhanced resource mobilization and increased 7. Sustainable and inclusive access to tourism and investment. conservation incentives and benefits sharing.
7. Diversified tourism products range, enhanced visitor experience and destination competitiveness. 4.3 Key Result Areas The Ministry of Tourism and Wildlife will implement 5. Ecosystem integrity and human–wildlife co- the following seven (7) Key Result Areas. existence
8. Policy, legal and institutional framework 6. Climate change and other emerging issues
9. Capacity development, research and innovations 7. Access and sustainable use of tourism and wildlife resources
10. Resource mobilization and investment
11. Tourism product development and diversification, marketing and promotion 36 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 37

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5 Table 4.1 below shows the strategic issues, goals and Key result Areas (KRAs). Table 4.1: Strategic issues, goals and Key Result Areas Strategic issue Goals Key Result Areas (KRAs) 1 Weak policy, legal and institutional Strengthened policy, legal and Policy, legal and institutional framework. institutional framework. framework 2 Limited tourism and wildlife Enhanced tourism and wildlife Capacity development, research and research, innovation and capacity research, innovation and capacity innovations development. development. 3 Inadequate financial resources Enhanced resource mobilization and Resource mobilization and investment and low investment. increased investment. 4 Limited tourism products Diversified tourism products range, Tourism product development Strategic Objectives range and low destination enhanced visitor experience and and diversification, marketing and competitiveness. destination competitiveness promotion And Strategies 5 Compromised ecosystem integrity Enhanced ecosystems integrity and Ecosystem integrity and human– and escalating human wildlife human–wildlife co-existence. wildlife co-existence conflicts 6 Slow mitigation and adaptation Improved resilience and adaptation to Climate change and other emerging to climate change and other climate change and emerging issues. issues emerging issues. 7 Limited access to tourism and Sustainable and inclusive access to Access and sustainable use of tourism conservation incentives and tourism and conservation incentives and wildlife resources benefits sharing. and benefits sharing. 38 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 39

| | Strategic issue | Goals | Key Result Areas (KRAs) |

|---|---|---|---|

| 1 | Weak policy, legal and institutional framework. | Strengthened policy, legal and institutional framework. | Policy, legal and institutional framework |

| 2 | Limited tourism and wildlife research, innovation and capacity development. | Enhanced tourism and wildlife research, innovation and capacity development. | Capacity development, research and innovations |

| 3 | Inadequate financial resources and low investment. | Enhanced resource mobilization and increased investment. | Resource mobilization and investment |

| 4 | Limited tourism products range and low destination competitiveness. | Diversified tourism products range, enhanced visitor experience and destination competitiveness | Tourism product development and diversification, marketing and promotion |

| 5 | Compromised ecosystem integrity and escalating human wildlife conflicts | Enhanced ecosystems integrity and human–wildlife co-existence. | Ecosystem integrity and human– wildlife co-existence |

| 6 | Slow mitigation and adaptation to climate change and other emerging issues. | Improved resilience and adaptation to climate change and emerging issues. | Climate change and other emerging issues |

| 7 | Limited access to tourism and conservation incentives and benefits sharing. | Sustainable and inclusive access to tourism and conservation incentives and benefits sharing. | Access and sustainable use of tourism and wildlife resources |

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5.1 Strategic Objectives This chapter outlines the strategic objectives and strategic choices, which provide the Ministry of Tourism and Wildlife aspirations over the medium term (2023–2027). The Strategic The strategic objectives towards achievement of the infrastructure and broaden tourism product Plan has ten (10) strategic objectives and strategies. The strategic Ministry’s vision and mission include: range. objectives and strategies align with the Ministry’s vision, mission 1. To improve efficiency and effectiveness in 7. To secure, protect and restore wildlife habitats service delivery by strengthening policy, legal and ecosystems. and core values. and institutional framework. 8. To promote human–wildlife co-existence. 2. To promote capacity development, research and 9. To develop tourism and wildlife climate change innovation on sustainable tourism and wildlife. and emerging issues mitigation and adaptation 3. To promote conservation education, public strategies and actions. communication and awareness. 10. To enhance access, equitable benefits sharing 4. To enhance resource mobilization and investment and sustainable use of resources. in the tourism and wildlife sector. Table 5.1 below gives the outcome annual projections 5. To promote linkages, partnerships and for the Strategic Plan. collaborations. 6. To improve on visitor experience, tourism Table 5.1 gives the Strategic objectives, and annual outcome projections for the Strategic Plan. Table 5.1: strategic objectives and outcomes Projections Strategic objective Outcome Outcome indicator Year 1 Year 2 Year 3 Year 4 Year 5 Strategic objective Outcome Outcome indicator Projections Year 1 Year 2 Year 3 Year 4 Year 5 KRA 1: Policy, legal and institutional framework SO 1: To improve Strengthened % level of completion of 50 63 80 90 90 efficiency and policy and legal reviewed Policies/Acts effectiveness in framework. Policy implementation 80 100 100 100 service delivery by rate strengthening policy, legal and institutional No. of MEAs 12 12 12 12 12 framework. domesticated and implemented Improved Customer satisfaction 0.8 0.8 0.8 0.8 customer index satisfaction. Improved service Employee satisfaction 0.8 0.8 0.8 0.8 delivery. index 40 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 41

| Strategic objective | Outcome | Outcome indicator | Projections | | | | |

|---|---|---|---|---|---|---|---|

| | | | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |

| Strategic objective | Outcome | Outcome indicator | Projections | | | | |

| | | | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |

| KRA 1: Policy, legal and institutional framework | | | | | | | |

| SO 1: To improve efficiency and effectiveness in service delivery by strengthening policy, legal and institutional framework. | Strengthened policy and legal framework. | % level of completion of reviewed Policies/Acts | 50 | 63 | 80 | 90 | 90 |

| | | Policy implementation rate | | 80 | 100 | 100 | 100 |

| | | No. of MEAs domesticated and implemented | 12 | 12 | 12 | 12 | 12 |

| | Improved customer satisfaction. | Customer satisfaction index | | 0.8 | 0.8 | 0.8 | 0.8 |

| | Improved service delivery. | Employee satisfaction index | | 0.8 | 0.8 | 0.8 | 0.8 |

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Projections Projections Strategic objective Outcome Outcome indicator Strategic objective Outcome Outcome indicator Year 1 Year 2 Year 3 Year 4 Year 5 Year 1 Year 2 Year 3 Year 4 Year 5 KRA 2: Capacity development, research and innovations Increased number No. of international 350 365 385 398 438 of events. events hosted SO 2: To promote Enhanced % level of 25 45 65 87 100 capacity development, evidence-based implementation of KRA 5: Ecosystem integrity and human–wildlife co-existence research and decision- making. tourism portal innovation on SO 7: Secure, Healthy and Percentage reduction 5 5 5 5 5 Completion level - 70 80 90 100 sustainable tourism protect and restore resilient species. in number of poaching of National wildlife and wildlife. wildlife habitats and incidences population census ecosystems. No. of personnel 2,000 2,000 2,000 2,000 2,000 Implementation rate 50 68 88 100 trained on wildlife of Natural resources security capital valuation report Healthy habitats Eco system restoration 20 45 65 87 95 SO 3: To promote % level of awareness 45 65 85 90 100 and species rate conservation resilience restored. education, public Implementation rate of 30 45 62 84 96 communication and management plans awareness.. No. of key migratory 1 1 2 2 3 KRA 3: Resource mobilization and investment corridors secured and protected per SO 4: Enhance Enhanced funding Projected amount 25 25 25 30 40 ecosystem resource mobilization for tourism and (Kshs) in billions SO 8: Promote Wildlife living in Human–wildlife conflict - 1 - - - and inclusiveness wildlife. human–wildlife co- harmony with database established in the tourism and Increased tourism Sector contribution to 3 4.4 5.5 6.5 8 existence. humans. wildlife sector. % of verified human 100 100 100 100 100 investment GDP wildlife claims settled Sector employment 5 5.5 5.8 6.2 7 Implementation level of 13 30 45 70 rate HWC Insurance scheme Increased Biennial wildlife 1 - 1 - 1 KRA 6: Climate change and emerging issues adaptation awareness and scientific conference positive impacts on SO 9: Develop tourism Climate proofed Implementation rate 60 70 80 90 livelihoods. and wildlife climate sector. of mitigation and Triennial wildlife - - 1 - - change and emerging adaptation strategies conservation summit issues adaptation Percentage compliance 20 40 60 80 100 strategies and actions. with single-use plastic KRA 7: Access and sustainable use of tourism and wildlife resources ban in wildlife protected areas SO 10: To enhance Enhanced access No. of regulations and 1 1 1 1 1 KRA 4: Tourism product development and diversification, marketing and promotion access, equitable and benefits guidelines developed benefits sharing and sharing from SO 5: To promote Enhanced Level of implementation 25 50 75 100 sustainable use of utilization of linkages, partnerships partnerships and of partnership resources. wildlife resources. and collaborations. collaborations. agreements Level of collaboration 25 50 75 100 between the two levels of government SO 6: Improve on Increased tourist Tourism earnings 325 352 534 664 824 visitor experience, arrivals and (billion) tourism infrastructure earnings. Domestic bed nights 4.618 5.005 7.5 10 12 and broaden tourism occupancy (million) product range. Percentage completion 12.5 54 77 90 100 levels of new tourism amenities 42 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 43

| Strategic objective | Outcome | Outcome indicator | Projections | | | | |

|---|---|---|---|---|---|---|---|

| | | | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |

| KRA 2: Capacity development, research and innovations | | | | | | | |

| SO 2: To promote capacity development, research and innovation on sustainable tourism and wildlife. | Enhanced evidence-based decision- making. | % level of implementation of tourism portal | 25 | 45 | 65 | 87 | 100 |

| | | Completion level of National wildlife population census | - | 70 | 80 | 90 | 100 |

| | | Implementation rate of Natural resources capital valuation report | | 50 | 68 | 88 | 100 |

| SO 3: To promote conservation education, public communication and awareness.. | | % level of awareness | 45 | 65 | 85 | 90 | 100 |

| KRA 3: Resource mobilization and investment | | | | | | | |

| SO 4: Enhance resource mobilization and inclusiveness in the tourism and wildlife sector. | Enhanced funding for tourism and wildlife. | Projected amount (Kshs) in billions | 25 | 25 | 25 | 30 | 40 |

| | Increased tourism investment | Sector contribution to GDP | 3 | 4.4 | 5.5 | 6.5 | 8 |

| | | Sector employment rate | 5 | 5.5 | 5.8 | 6.2 | 7 |

| | Increased awareness and positive impacts on livelihoods. | Biennial wildlife scientific conference | 1 | - | 1 | - | 1 |

| | | Triennial wildlife conservation summit | - | - | 1 | - | - |

| | | Percentage compliance with single-use plastic ban in wildlife protected areas | 20 | 40 | 60 | 80 | 100 |

| KRA 4: Tourism product development and diversification, marketing and promotion | | | | | | | |

| SO 5: To promote linkages, partnerships and collaborations. | Enhanced partnerships and collaborations. | Level of implementation of partnership agreements | | 25 | 50 | 75 | 100 |

| | | Level of collaboration between the two levels of government | | 25 | 50 | 75 | 100 |

| SO 6: Improve on visitor experience, tourism infrastructure and broaden tourism product range. | Increased tourist arrivals and earnings. | Tourism earnings (billion) | 325 | 352 | 534 | 664 | 824 |

| | | Domestic bed nights occupancy (million) | 4.618 | 5.005 | 7.5 | 10 | 12 |

| | | Percentage completion levels of new tourism amenities | 12.5 | 54 | 77 | 90 | 100 |

| Strategic objective | Outcome | Outcome indicator | Projections | | | | |

|---|---|---|---|---|---|---|---|

| | | | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |

| | Increased number of events. | No. of international events hosted | 350 | 365 | 385 | 398 | 438 |

| KRA 5: Ecosystem integrity and human–wildlife co-existence | | | | | | | |

| SO 7: Secure, protect and restore wildlife habitats and ecosystems. | Healthy and resilient species. | Percentage reduction in number of poaching incidences | 5 | 5 | 5 | 5 | 5 |

| | | No. of personnel trained on wildlife security | 2,000 | 2,000 | 2,000 | 2,000 | 2,000 |

| | Healthy habitats and species resilience restored. | Eco system restoration rate | 20 | 45 | 65 | 87 | 95 |

| | | Implementation rate of management plans | 30 | 45 | 62 | 84 | 96 |

| | | No. of key migratory corridors secured and protected per ecosystem | 1 | 1 | 2 | 2 | 3 |

| SO 8: Promote human–wildlife co- existence. | Wildlife living in harmony with humans. | Human–wildlife conflict database established | - | 1 | - | - | - |

| | | % of verified human wildlife claims settled | 100 | 100 | 100 | 100 | 100 |

| | | Implementation level of HWC Insurance scheme | | 13 | 30 | 45 | 70 |

| KRA 6: Climate change and emerging issues adaptation | | | | | | | |

| SO 9: Develop tourism and wildlife climate change and emerging issues adaptation strategies and actions. | Climate proofed sector. | Implementation rate of mitigation and adaptation strategies | | 60 | 70 | 80 | 90 |

| KRA 7: Access and sustainable use of tourism and wildlife resources | | | | | | | |

| SO 10: To enhance access, equitable benefits sharing and sustainable use of resources. | Enhanced access and benefits sharing from utilization of wildlife resources. | No. of regulations and guidelines developed | 1 | 1 | 1 | 1 | 1 |

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5.2 Strategic Choices • KRA • Strategic objectives • Strategies KRA 3: Resource SO 4: To enhance resource • Establish sustainable and innovative funding mechanisms. mobilization and mobilization and investment in the The Key Result Areas (KRAs), strategic objectives and strategies • Promote innovative and strategic investment investment tourism and wildlife sector. that will deliver the 2023–2027 Strategic Plan are outlined in opportunities. Table 5.2 below. • Enhance accountability on utilization of financial resources. Table 5.2: Strategic objectives and strategies • Develop land-based incentives to encourage voluntary wildlife conservation. • KRA • Strategic objectives • Strategies • Develop and promote the cross-sectoral coordination KRA 1: Policy, SO 1: To improve efficiency and • Develop and review policies, acts and regulations. of marine and coastal natural resource management for legal and effectiveness in service delivery sustainable utilization. • Develop and review strategies, frameworks and master institutional by strengthening policy, legal and plans. SO 5: To promote linkages, • Strengthen linkages, frameworks, partnerships and framework institutional framework. partnerships and collaborations. collaborations. • Develop and strengthen institutions. • Develop an engagement framework with county • Strengthen safety and security. governments. • Digitalization and business process re-engineering. KRA 4: Tourism SO 6: To improve on visitor experience, • Diversify and develop new tourism attractions, niche • Develop succession management and career progression product tourism infrastructure and broaden products and experiences. framework. development and tourism product range. • Develop tourism infrastructure and management diversification, • Mainstream knowledge management. programmes. marketing and • Improve work environment and occupational safety. promotion • Enhance destination visitor experiences. • Promote employee productivity and efficiency. • Promote accessibility and marketing approaches. • Enhance sector compliance with policies, legislation and • Promote independent and affordable tourism incentives. strategies. • Enhance destination MICE infrastructure capacity. • Coordinate, implement, monitor, evaluate and report on KRA 5: Ecosystem SO 7: To secure, protect and • Identify, secure, protect, restore and conserve habitats, sector policies, treaties, MoUs, obligations, projects and integrity and restore wildlife habitats, species and connectivity and ecosystems. programmes. human–wildlife ecosystems. • Develop spatial plans for wildlife habitats and ecosystems. • Performance management. co-existence • Strengthen collaboration in management of terrestrial, KRA 2: Capacity SO 2: To promote capacity • Develop and review curriculum, standards and guidelines freshwater, marine and trans-boundary landscapes and development, development, research and innovation for training. ecosystems. research and on sustainable tourism and wildlife. • Undertake capacity development for stakeholders. innovations • Establishment of ex-situ conservation facilities (captive • Undertake assessment and valuation of wildlife resources. wildlife facilities). • Strengthen tourism and wildlife research and innovation. • Update the national red list of endangered species and develop their recovery action plans. • Undertake a national wildlife census to establish wildlife population. • Modernize wildlife security units for coordination and effectiveness. • Establish a national integrated wildlife database. SO 8: To promote human–wildlife co- • Develop innovate approaches and use of indigenous • Enhance collaboration with universities and other learning existence knowledge in mitigating human–wildlife conflicts (HWCs). institutions. • Educate local communities on wildlife compatible land use SO 3: To promote conservation • Strengthen information management and sharing options, nature-based solutions and alternative sources education, public communication and mechanism. of livelihoods. awareness. • Coordinate outreach, awareness and participation • Compensate HWC victims for loss and damages. programmes. • Set-up anti-venom centres in identified HWC hotspots. • Organize and participate in tourism and wildlife conferences, summits, tradeshows, roadshows, expos, exhibitions and events. • Develop and promote outreach programmes for wildlife conservation. • Establish and equip information and resource centres. 44 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 45

| • KRA | • Strategic objectives | • Strategies |

|---|---|---|

| KRA 3: Resource mobilization and investment | SO 4: To enhance resource mobilization and investment in the tourism and wildlife sector. | • Establish sustainable and innovative funding mechanisms. |

| | | • Promote innovative and strategic investment opportunities. |

| | | • Enhance accountability on utilization of financial resources. |

| | | • Develop land-based incentives to encourage voluntary wildlife conservation. |

| | | • Develop and promote the cross-sectoral coordination of marine and coastal natural resource management for sustainable utilization. |

| | SO 5: To promote linkages, partnerships and collaborations. | • Strengthen linkages, frameworks, partnerships and collaborations. |

| | | • Develop an engagement framework with county governments. |

| KRA 4: Tourism product development and diversification, marketing and promotion | SO 6: To improve on visitor experience, tourism infrastructure and broaden tourism product range. | • Diversify and develop new tourism attractions, niche products and experiences. |

| | | • Develop tourism infrastructure and management programmes. |

| | | • Enhance destination visitor experiences. |

| | | • Promote accessibility and marketing approaches. |

| | | • Promote independent and affordable tourism incentives. |

| | | • Enhance destination MICE infrastructure capacity. |

| KRA 5: Ecosystem integrity and human–wildlife co-existence | SO 7: To secure, protect and restore wildlife habitats, species and ecosystems. | • Identify, secure, protect, restore and conserve habitats, connectivity and ecosystems. |

| | | • Develop spatial plans for wildlife habitats and ecosystems. |

| | | • Strengthen collaboration in management of terrestrial, freshwater, marine and trans-boundary landscapes and ecosystems. |

| | | • Establishment of ex-situ conservation facilities (captive wildlife facilities). |

| | | • Update the national red list of endangered species and develop their recovery action plans. |

| | | • Modernize wildlife security units for coordination and effectiveness. |

| | SO 8: To promote human–wildlife co- existence | • Develop innovate approaches and use of indigenous knowledge in mitigating human–wildlife conflicts (HWCs). |

| | | • Educate local communities on wildlife compatible land use options, nature-based solutions and alternative sources of livelihoods. |

| | | • Compensate HWC victims for loss and damages. |

| | | • Set-up anti-venom centres in identified HWC hotspots. |

| • KRA | • Strategic objectives | • Strategies |

|---|---|---|

| KRA 1: Policy, legal and institutional framework | SO 1: To improve efficiency and effectiveness in service delivery by strengthening policy, legal and institutional framework. | • Develop and review policies, acts and regulations. |

| | | • Develop and review strategies, frameworks and master plans. |

| | | • Develop and strengthen institutions. |

| | | • Strengthen safety and security. |

| | | • Digitalization and business process re-engineering. |

| | | • Develop succession management and career progression framework. |

| | | • Mainstream knowledge management. |

| | | • Improve work environment and occupational safety. |

| | | • Promote employee productivity and efficiency. |

| | | • Enhance sector compliance with policies, legislation and strategies. |

| | | • Coordinate, implement, monitor, evaluate and report on sector policies, treaties, MoUs, obligations, projects and programmes. |

| | | • Performance management. |

| KRA 2: Capacity development, research and innovations | SO 2: To promote capacity development, research and innovation on sustainable tourism and wildlife. | • Develop and review curriculum, standards and guidelines for training. |

| | | • Undertake capacity development for stakeholders. |

| | | • Undertake assessment and valuation of wildlife resources. |

| | | • Strengthen tourism and wildlife research and innovation. |

| | | • Undertake a national wildlife census to establish wildlife population. |

| | | • Establish a national integrated wildlife database. |

| | | • Enhance collaboration with universities and other learning institutions. |

| | SO 3: To promote conservation education, public communication and awareness. | • Strengthen information management and sharing mechanism. |

| | | • Coordinate outreach, awareness and participation programmes. |

| | | • Organize and participate in tourism and wildlife conferences, summits, tradeshows, roadshows, expos, exhibitions and events. |

| | | • Develop and promote outreach programmes for wildlife conservation. |

| | | • Establish and equip information and resource centres. |

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6 • KRA • Strategic objectives • Strategies KRA 6: Climate SO 9: To develop tourism and wildlife • Develop and implement climate change mitigation and change and other climate change and emerging issues adaptation strategies. emerging issues mitigation and adaptation strategies • Develop and strengthen early warning mechanisms and and actions. action responses. • Develop a disaster reduction strategy. • Undertake prompt climate change risk assessments. KRA 7: Access and SO 10: To enhance access, equitable • Develop a framework for sharing benefits accrued from sustainable use benefits sharing and sustainable use natural and other resources. of tourism and of resources. • Develop and implement clear sector frameworks for wildlife resources bioprospecting, access and benefits sharing from tourism and wildlife resources. Implementation, • Develop and promote innovative and strategic investment for sustainable use of tourism and wildlife resources. Coordination And Risk Management Framework 46 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 47

| • KRA | • Strategic objectives | • Strategies |

|---|---|---|

| KRA 6: Climate change and other emerging issues | SO 9: To develop tourism and wildlife climate change and emerging issues mitigation and adaptation strategies and actions. | • Develop and implement climate change mitigation and adaptation strategies. |

| | | • Develop and strengthen early warning mechanisms and action responses. |

| | | • Develop a disaster reduction strategy. |

| | | • Undertake prompt climate change risk assessments. |

| KRA 7: Access and sustainable use of tourism and wildlife resources | SO 10: To enhance access, equitable benefits sharing and sustainable use of resources. | • Develop a framework for sharing benefits accrued from natural and other resources. |

| | | • Develop and implement clear sector frameworks for bioprospecting, access and benefits sharing from tourism and wildlife resources. |

| | | • Develop and promote innovative and strategic investment for sustainable use of tourism and wildlife resources. |

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6.1 Implementation Plan The implementation of this Strategic Plan will be spearheaded by the Ministry. This chapter provides the implementation The implementation plan describes how the Strategic Plan will be operationalized. It includes an action plan, annual workplan plan which includes an action plan, annual workplan, and budget and performance contracting as part of result-based management instruments. budget and performance contract. Further, it outlines the 6.1.1 Action Plan coordination framework, encompassing the institutional framework, staff establishment, competence development The action plan is presented as an implementation matrix, which includes output indicators that allow for the monitoring of and capital management and strategies. The chapter also progress and the evaluation of the planned activities as shown in Annex I. addresses the risk management framework, highlighting 6.1.2 Annual Workplan and Budget the need to identify and mitigate potential risk as well as monitoring and reporting those risks. The Ministry will develop costed annual workplans based on the yearly targets in the implementation matrix. The annual workplan will be aligned to the annual budget. 6.1.3 Performance Contracting The Ministry will align the performance contracts to the annual workplan as a basis to ensure efficient and effective service delivery. Performance targets set will be monitored quarterly and reports submitted to the Public Service Performance Management Unit for evaluation and appraisal. 6.2 Coordination framework This section provides the coordination framework including that will be harmoniously coordinated to ensure success in the institutional framework, staff establishment, skillset and achieving the objectives of this Strategic Plan. competence development, leadership, systems and procedures 6.2.1 Institutional Framework The Ministry of Tourism and Wildlife is structured into two State The State Department is organized into Technical Services Departments namely; State Department for Tourism and State and Administrative Support Services. The Technical Services Department for Wildlife. comprises of two (2) Directorates: Directorate of Wildlife Research Policy and Innovation and Directorate of Partnerships The State Department for Tourism is organized into Technical and Wildlife Human Coexistence. The Administrative Support Services and Administration Support Services. The Technical Services comprises of ten (10) units: General Administration services comprises of three (3) Directorates: Tourism Research, unit, Human Resource Management and Development unit, Policy and Innovation, Tourism Development and Promotion, and Supply Chain Management Services unit, Legal unit, Information Tourism Investment and Finance. The General Administration Communication Technology unit, Public Communication unit, Services comprises of ten (10) units: Administration, Central Accounts unit, Finance unit, Central Planning and Project Planning and Project Monitoring Department, Supply Chain Monitoring unit and Records Management unit. Management, Finance, Accounts, Internal Audit, Information Communication Technology, Public Communication, Human Resource Management and Development, Records Management and Legal unit. 48 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 49

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6.2.2 Staff Establishment, Skill Set and Competence Development Table 6.1 below gives the staff establishment. Table 6.1: Staff establishment A/E-Approved A/E-Approved Cadre I/P-In Post Variance Cadre I/P-In Post Variance Establishment Establishment State Department for Tourism State Department for Tourism Cabinet Secretary 1 1 0 Photojournalist/Photographer 1 1 0 Principal Secretary 1 1 0 Receptionist/Assistant 4 2 -2 Tourism Secretary 1 1 0 Record Management Officers 4 2 -2 Secretary Administration 1 0 -1 Security Officer/Warden 3 2 -1 Advisor – Specialist [1c] 1 1 0 Supply Chain Management Officer/Assistant 5 12 7 Advisor – Specialist [2a] 1 1 0 Office Assistants 13 10 -3 Director Tourism Development and Promotion 1 1 0 Total 180 133 Director Tourism Investment and Finance 1 0 1 Director Tourism Research Policy and Innovation 1 1 0 Cadre Approved Optimal staffing In-post Variance Deputy Accountant – General 1 1 0 establishment (A) leve (B) (C) D = (B - C) Deputy Chief State Counsel 1 1 0 State Department of Wildlife Deputy Director Supply Chain Management 1 0 -1 Principal Secretary 1 1 1 0 Director Human Resource Management and Development 1 1 0 Administrative Cadre 3 7 4 3 Director Planning 0 1 -1 Wildlife Conservation Cadre 50 50 21 29 Director Administration 1 0 -1 ICT Cadre 3 8 5 3 Senior Deputy Secretary 1 1 0 HRM&D Cadre 6 10 7 3 Chief Finance Officer 1 1 0 Public Communication Cadre 3 6 4 2 Director – Public Communications 0 0 0 Accounts Cadre 5 16 11 5 Tourism Cadre 55 13 -42 Office Administrative Cadre 8 25 9 16 Accountants 7 12 5 Economists/Statisticians Cadre 2 11 4 7 Administrators 2 3 1 Supply Chain Management Cadre 5 20 8 12 Clerical Officers 8 15 7 Finance Cadre 3 8 5 3 Counsellors 1 1 0 Records Cadre 3 4 1 3 Drivers 17 8 -9 Drivers Cadre 8 20 10 10 Economists 3 4 1 Cleaning Supervisors/Support Staff Cadre 7 24 9 15 Finance Officers 2 4 2 Legal Cadre 1 3 1 2 Hospitality Officers 0 1 -1 Clerical Cadre 4 16 9 7 HRM&D officers 7 9 -2 Librarian Cadre 2 2 0 2 ICT Officers 5 3 -2 Counselling Cadre 0 2 0 2 Legal Officers 1 0 1 Audit Cadre 0 4 3 1 Librarians 2 1 -1 Security Cadre 2 2 0 2 Office Administrator/Administrative Assistant 20 11 -9 TOTAL 116 239 112 127 Public Communication Officers/Assistant 3 6 -3 50 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 51

| Cadre | A/E-Approved Establishment | I/P-In Post | Variance |

|---|---|---|---|

| State Department for Tourism | | | |

| Cabinet Secretary | 1 | 1 | 0 |

| Principal Secretary | 1 | 1 | 0 |

| Tourism Secretary | 1 | 1 | 0 |

| Secretary Administration | 1 | 0 | -1 |

| Advisor – Specialist [1c] | 1 | 1 | 0 |

| Advisor – Specialist [2a] | 1 | 1 | 0 |

| Director Tourism Development and Promotion | 1 | 1 | 0 |

| Director Tourism Investment and Finance | 1 | 0 | 1 |

| Director Tourism Research Policy and Innovation | 1 | 1 | 0 |

| Deputy Accountant – General | 1 | 1 | 0 |

| Deputy Chief State Counsel | 1 | 1 | 0 |

| Deputy Director Supply Chain Management | 1 | 0 | -1 |

| Director Human Resource Management and Development | 1 | 1 | 0 |

| Director Planning | 0 | 1 | -1 |

| Director Administration | 1 | 0 | -1 |

| Senior Deputy Secretary | 1 | 1 | 0 |

| Chief Finance Officer | 1 | 1 | 0 |

| Director – Public Communications | 0 | 0 | 0 |

| Tourism Cadre | 55 | 13 | -42 |

| Accountants | 7 | 12 | 5 |

| Administrators | 2 | 3 | 1 |

| Clerical Officers | 8 | 15 | 7 |

| Counsellors | 1 | 1 | 0 |

| Drivers | 17 | 8 | -9 |

| Economists | 3 | 4 | 1 |

| Finance Officers | 2 | 4 | 2 |

| Hospitality Officers | 0 | 1 | -1 |

| HRM&D officers | 7 | 9 | -2 |

| ICT Officers | 5 | 3 | -2 |

| Legal Officers | 1 | 0 | 1 |

| Librarians | 2 | 1 | -1 |

| Office Administrator/Administrative Assistant | 20 | 11 | -9 |

| Public Communication Officers/Assistant | 3 | 6 | -3 |

| Cadre | A/E-Approved Establishment | I/P-In Post | Variance |

|---|---|---|---|

| State Department for Tourism | | | |

| Photojournalist/Photographer | 1 | 1 | 0 |

| Receptionist/Assistant | 4 | 2 | -2 |

| Record Management Officers | 4 | 2 | -2 |

| Security Officer/Warden | 3 | 2 | -1 |

| Supply Chain Management Officer/Assistant | 5 | 12 | 7 |

| Office Assistants | 13 | 10 | -3 |

| Total | 180 | 133 | |

| Cadre | Approved establishment (A) | Optimal staffing leve (B) | In-post (C) | Variance D = (B - C) |

|---|---|---|---|---|

| State Department of Wildlife | | | | |

| Principal Secretary | 1 | 1 | 1 | 0 |

| Administrative Cadre | 3 | 7 | 4 | 3 |

| Wildlife Conservation Cadre | 50 | 50 | 21 | 29 |

| ICT Cadre | 3 | 8 | 5 | 3 |

| HRM&D Cadre | 6 | 10 | 7 | 3 |

| Public Communication Cadre | 3 | 6 | 4 | 2 |

| Accounts Cadre | 5 | 16 | 11 | 5 |

| Office Administrative Cadre | 8 | 25 | 9 | 16 |

| Economists/Statisticians Cadre | 2 | 11 | 4 | 7 |

| Supply Chain Management Cadre | 5 | 20 | 8 | 12 |

| Finance Cadre | 3 | 8 | 5 | 3 |

| Records Cadre | 3 | 4 | 1 | 3 |

| Drivers Cadre | 8 | 20 | 10 | 10 |

| Cleaning Supervisors/Support Staff Cadre | 7 | 24 | 9 | 15 |

| Legal Cadre | 1 | 3 | 1 | 2 |

| Clerical Cadre | 4 | 16 | 9 | 7 |

| Librarian Cadre | 2 | 2 | 0 | 2 |

| Counselling Cadre | 0 | 2 | 0 | 2 |

| Audit Cadre | 0 | 4 | 3 | 1 |

| Security Cadre | 2 | 2 | 0 | 2 |

| TOTAL | 116 | 239 | 112 | 127 |

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Table 6.2 gives the skills set and competence development. Cadre Skill set Skills gap Competence development Table 6.2: Skills set and competence development • Developing Memorandum of • Language skills and cultural understanding skills sensitivity Cadre Skill set Skills gap Competence development • SMC, SLDP, Supervisory skills • Business acumen and commercial awareness Wildlife • Wildlife conservation • Negotiation skills • Training on negotiation skills, Conservation management skills report writing and proposal Administrative • Leadership skills • Negotiation skills • Training on negotiation skills, • Report writing skills Professionals writing Officers report writing and speech • Policy development and • Report and speech writing skills • Speech and report writing skills • Resource mobilization writing implementation skills • Training on legal procedures strategies skills • Disaster management skills • Customer care protocol skills • Training on protocol and good • Pedagogical skills • Monitoring and evaluation • Project proposal writing skills • Paralegal skills • Records management skills governance skills • Curriculum development skills • Training on mapping (GIS) • Paralegal knowledge and skills • Leadership or managerial skills • Emerging issues on disaster • Training on legal procedures • Leadership skills • Financial management skills management skills • Monitoring and evaluation skills • Interpretation of presidential • Refresher courses on • Risk management training directives • Fleet management skills leadership skills and disaster • Events management and management skills protocol skills • ISO training • Asset management skills • Fleet management training • Mapping skills • ESIA/SEA training Public • Speech, press releases and • Public speaking skills • Refresher courses on speech • Financial management skills • RBM training Communication report writing communication and report writing, protocol • Customer care skills • ICT skills • Leadership courses (SLDP/ Officers skills and event management and SMC) • Protocol and event customer care or public • Risk management skills • Public relations skills management skills relations • Events management and • ISO certification skills • Concept writing protocol training • Environmental and Social ICT Officers • Computer maintenance and • Advanced networking skills • Training in computer • Carbon credit certification Impact Assessment/ security skills maintenance and security • Cybersecurity best practices Environmental Audit (ESIA/SEA) • Wildlife security management • Information security • Training in information security skills at National Defence College • Limited exposure to emerging management system skills management system (NDC) technologies • Results-Based Management • Troubleshooting hardware and • Training in advanced (RBM) skills • Networking and programming software networking concepts skills, support and maintenance • Carbon credit certification skills • Knowledge of operating • Certifications • Leverage on the growth of ICT • Wildlife security management systems sector • On-the-Job training and cross- skills • Basic network troubleshooting training opportunities Tourism Officers • Tourism management skills • Policy-making decision skills • Accuracy • Cyber security expertise • Advanced training in threat • Policy development and • Project management skills • Targeting-setting intelligence and ethical hacking • Networking and programming implementation skills • Leadership development skills • Problem-solving skills, support and • Continuous training on • Curriculum development skills maintenance skills emerging technology-oriented • Information technology skills • Team spirit courses • Leadership skills • Data analytics and Big data • Supervisory skills • Analytical skill skills • Counselling skills • Ability to work independently • AI technological skills and in a team • Policy development and Finance/ • Financial analysis and reporting • Knowledge of financial planning • Public finance management formulation skills • Time management Accounts skills course • Understanding of financial • Creativity skills • Ability to work with and Officers • Budgeting and financial regulations • Advanced financial planningnor supervise multigenerational • Innovativeness planning budgeting courses staff • Report writing skills • IFMIS user skills • Regulatory compliance training • Ability to work under pressure • Business management/ • Standards of accounting skills • Data analysis training • Planning and organizing administration skills • Programme-based budgeting • Risk management seminars • Adaptability and flexibility skills 52 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 53

| Cadre | Skill set | Skills gap | Competence development |

|---|---|---|---|

| | | • Developing Memorandum of understanding skills • SMC, SLDP, Supervisory skills | • Language skills and cultural sensitivity • Business acumen and commercial awareness |

| Administrative Officers | • Leadership skills • Report and speech writing skills • Disaster management skills • Paralegal skills • Leadership or managerial skills • Interpretation of presidential directives • Asset management skills | • Negotiation skills • Speech and report writing skills • Customer care protocol skills • Records management skills • Emerging issues on disaster management skills • Fleet management skills | • Training on negotiation skills, report writing and speech writing • Training on protocol and good governance skills • Training on legal procedures • Refresher courses on leadership skills and disaster management skills • Fleet management training |

| Public Communication Officers | • Speech, press releases and report writing communication skills • Public relations skills • Concept writing | • Public speaking skills • Customer care skills • Protocol and event management skills | • Refresher courses on speech and report writing, protocol and event management and customer care or public relations |

| ICT Officers | • Computer maintenance and security skills • Information security management system skills • Troubleshooting hardware and software • Knowledge of operating systems • Basic network troubleshooting • Cyber security expertise • Networking and programming skills, support and maintenance skills • Data analytics and Big data skills • AI technological skills | • Advanced networking skills • Cybersecurity best practices • Limited exposure to emerging technologies • Networking and programming skills, support and maintenance • Leverage on the growth of ICT sector | • Training in computer maintenance and security • Training in information security management system • Training in advanced networking concepts • Certifications • On-the-Job training and cross- training opportunities • Advanced training in threat intelligence and ethical hacking • Continuous training on emerging technology-oriented courses |

| Finance/ Accounts Officers | • Financial analysis and reporting skills • Budgeting and financial planning • IFMIS user skills • Standards of accounting skills • Programme-based budgeting skills | • Knowledge of financial planning • Understanding of financial regulations | • Public finance management course • Advanced financial planningnor budgeting courses • Regulatory compliance training • Data analysis training • Risk management seminars |

| Cadre | Skill set | Skills gap | Competence development |

|---|---|---|---|

| Wildlife Conservation Professionals | • Wildlife conservation management skills • Policy development and implementation skills • Pedagogical skills • Curriculum development skills • Leadership skills | • Negotiation skills • Report writing skills • Resource mobilization strategies skills • Project proposal writing skills • Paralegal knowledge and skills • Monitoring and evaluation skills • Events management and protocol skills • Mapping skills • Financial management skills • ICT skills • Risk management skills • ISO certification skills • Environmental and Social Impact Assessment/ Environmental Audit (ESIA/SEA) skills • Results-Based Management (RBM) skills • Carbon credit certification skills • Wildlife security management skills | • Training on negotiation skills, report writing and proposal writing • Training on legal procedures • Monitoring and evaluation • Training on mapping (GIS) • Financial management skills • Risk management training • ISO training • ESIA/SEA training • RBM training • Leadership courses (SLDP/ SMC) • Events management and protocol training • Carbon credit certification • Wildlife security management at National Defence College (NDC) |

| Tourism Officers | • Tourism management skills • Policy development and implementation skills • Curriculum development skills • Leadership skills | • Policy-making decision skills • Project management skills • Leadership development skills • Information technology skills • Supervisory skills • Counselling skills • Policy development and formulation skills • Creativity skills • Innovativeness • Report writing skills • Business management/ administration skills | • Accuracy • Targeting-setting • Problem-solving • Team spirit • Analytical skill • Ability to work independently and in a team • Time management • Ability to work with and supervise multigenerational staff • Ability to work under pressure • Planning and organizing • Adaptability and flexibility |

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Cadre Skill set Skills gap Competence development Cadre Skill set Skills gap Competence development • Public finance management • Financial reporting Office • Office management skills • Customer care relations skills • Training on customer relations, knowledge Administrative secretarial management and • Budgeting and forecasting • Secretarial management skills Personnel supervisory courses • International public sector • Cash and treasury • Supervisory skills accounting standards skills management training Supply Chain • Asset management and • Asset management and • Public procurement and • Financial accounting, reporting • Financial management Management disposal procedures disposal skills contract management training and analysis skills for project accountants Personnel requirements • IFMIS user skills • Training on IFMIS users • Cash and treasury implementing donor funded • IFMIS user skills management skills projects • Public procurement and • Asset management and contract management skills disposal skills • Financial management skills for • Carbon credit financing and project accountants accounting Records • Records and information • Computerized record • Computerized record Management management skills management skills management training Economist/ • Data collection and statistical • Big data technologies • Training on project planning Personnel Statisticians analysis skills and management • Computer application skills • Information archiving skills • Information archiving training • Advanced statistical analysis • Database management skills skills • Report writing • Indexing and referencing skills • Performance management, • Project planning and • Professional certifications Drivers • Basic automobile mechanics • Defensive driving skills • Refresher course in defensive monitoring and progress management skills skills driving • On-the-job projects and cross- • First aid course reporting skills functional collaboration • First aid course • First aid course • Project planning and • Data analysis packages • Driving refresher courses • Basic uutomobile mechanics management skills • Monitoring and evaluation Legal • Policy development and • Negotiation skills • Training on negotiation skills implementation skills HRM&D Officers • Leadership skills • Leadership skills • Capacity build on leadership • Report writing skills • Legal professional training and human relations skills • Development of MoU (CPD) • Counselling, mentoring and • Human relations skills • Legal profession skills requirements coaching skills • Training on occupational health • Training on leadership or • Occupational health and safety • Paralegal training and safety • Arbitration of disputes skills management skills • Occupational health and safety regulations • Monitoring and evaluation skills procedures skills • HR analytics training • Preparation and management • Training on legal procedures • Advanced HR analytics skills of contractual documents skills • Recruitment and talent • Labour law and compliance • Concept writing skills • Knowledge of labour laws and management skills courses • Development of multi-lateral regulations agreements skills • Employee relations and conflict • Feedback and performance resolution skills management workshops • Interpretation and advise on presidential directives • Performance appraisal and • Payroll administration feedback skills management • Skills on development and preparation of management • Professional skills • Continuous professional plans development (CPD) courses • Skills on preparation of Clerical Officers • Computer application skills • Computer skills • Training on advanced advisory opinion computer applications skills • Customer care • Numerical skills • Customer care training • Records management skills • Advance Ms. Excel skills • Training on supervisory skills • Customer care skills Auditors • Fraud investigation and • Fraud investigation and • Audit related courses prevention procedures skills prevention skills • International audit standards • Risk assessment management • Risk assessment management skills skills • Audit and risk assurance skills • Audit committee requirements and skills • Management audit reporting skills 54 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 55

| Cadre | Skill set | Skills gap | Competence development |

|---|---|---|---|

| | • Public finance management knowledge • International public sector accounting standards skills • Financial accounting, reporting and analysis skills • Cash and treasury management skills • Financial management skills for project accountants | | • Financial reporting • Budgeting and forecasting • Cash and treasury management training • Financial management for project accountants implementing donor funded projects • Carbon credit financing and accounting |

| Economist/ Statisticians | • Data collection and statistical analysis skills • Database management skills • Performance management, monitoring and progress reporting skills • Project planning and management skills | • Big data technologies • Advanced statistical analysis skills • Project planning and management skills | • Training on project planning and management • Report writing • Professional certifications • On-the-job projects and cross- functional collaboration • Data analysis packages • Monitoring and evaluation |

| HRM&D Officers | • Leadership skills • Counselling, mentoring and coaching skills • Occupational health and safety procedures skills • Recruitment and talent management skills • Employee relations and conflict resolution skills • Performance appraisal and feedback skills • Professional skills | • Leadership skills • Human relations skills • Occupational health and safety regulations • Advanced HR analytics skills • Knowledge of labour laws and regulations | • Capacity build on leadership and human relations skills • Training on occupational health and safety • HR analytics training • Labour law and compliance courses • Feedback and performance management workshops • Payroll administration management • Continuous professional development (CPD) courses |

| Clerical Officers | • Computer application skills • Customer care • Records management skills | • Computer skills • Numerical skills • Advance Ms. Excel skills • Customer care skills | • Training on advanced computer applications skills • Customer care training • Training on supervisory skills |

| Auditors | • Fraud investigation and prevention procedures skills • Risk assessment management skills • Audit and risk assurance skills • Audit committee requirements and skills • Management audit reporting skills | • Fraud investigation and prevention skills • Risk assessment management skills | • Audit related courses • International audit standards |

| Cadre | Skill set | Skills gap | Competence development |

|---|---|---|---|

| Office Administrative Personnel | • Office management skills | • Customer care relations skills • Secretarial management skills • Supervisory skills | • Training on customer relations, secretarial management and supervisory courses |

| Supply Chain Management Personnel | • Asset management and disposal procedures requirements • IFMIS user skills | • Asset management and disposal skills • IFMIS user skills • Public procurement and contract management skills | • Public procurement and contract management training • Training on IFMIS users • Asset management and disposal skills |

| Records Management Personnel | • Records and information management skills • Computer application skills • Indexing and referencing skills | • Computerized record management skills • Information archiving skills | • Computerized record management training • Information archiving training |

| Drivers | • Basic automobile mechanics skills • First aid course • Driving refresher courses | • Defensive driving skills • First aid course | • Refresher course in defensive driving • First aid course • Basic uutomobile mechanics |

| Legal | • Policy development and implementation skills • Development of MoU requirements • Arbitration of disputes skills • Preparation and management of contractual documents skills • Development of multi-lateral agreements skills • Interpretation and advise on presidential directives • Skills on development and preparation of management plans • Skills on preparation of advisory opinion | • Negotiation skills • Report writing skills • Legal profession skills • Paralegal training • Monitoring and evaluation skills | • Training on negotiation skills • Legal professional training (CPD) • Training on leadership or management skills • Training on legal procedures • Concept writing skills |

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6.2.3 Leadership Overall S/ Likelihood Severity risk level No. Risks (L/H/M) (L/H/M) Mitigation measures(s) The Cabinet Secretary and the principal secretaries will provide will be appointed with clear Terms of Reference. In addition, (L/H/M) the requisite leadership throughout the implementation period in the implementation matrix, there is clear responsibility for 2 Environmental: Disposal M H M Prompt disposal of obsolete equipment. of the Strategic Plan where strategic theme teams per KRAs the identified targets or key activities. of obsolete equipment Digitize and dispose documentation materials. and materials, plastic 6.2.4 Systems and Procedures pollution, diseases and E-waste management. epidemics, fires, climate Plastic ban in parks. change and natural The Ministry will improve service delivery through adoption of ICT Ministry will onboard citizen-facing services to the e-citizen disasters Fire drills. solutions for ease of access, fast, cost-effective, convenient and platform and adopt a paperless office for government efficient service delivery. In addition, it will digitize and digitalize operations. Awareness on climate change. the department’s operations for the efficiency and effectiveness ii. Knowledge management: The Ministry will establish a Screening. in service delivery. This will be undertaken through the following: knowledge management system to collect, organize, store Fumigation. i. Digitalization of government services: This will be and share data. It will include sharing the best practices. done through re-engineering of business processes Surveillance and routine check ups. iii. International Organization for Standardization (ISO) and the application of digital technologies to enhance certification: The Ministry will develop a detailed Standard Inter-sectoral collaborations. government service delivery. In addition, it will involve Operation Procedures for key processes. aligning institutional structures, functions, policies and 3 Cybersecurity risks: Data H H H Implement robust cybersecurity measures, strategies that will facilitate progressive digitalization. The breaches, malware, including firewalls, intrusion detection systems, phishing, denial of and encryption. services and hacking Conduct regular security audits and vulnerability 6.3 Risk Management Framework assessments. Regularly training the users on cybersecurity. Installation of antivirus and regular updating of The implementation of this Strategic Plan is potentially exposed robust risk management strategy that will ensure that risks are software. to various risks, such as strategic, operational, financial and identified in a timely manner and mitigation measures promptly technological risks. To ensure effective implementation of the implemented to minimize their negative impact. 4 Data privacy risks: M H H Compliance with data protection regulations proposed strategies, the Ministry will ensure all programmes Data loss, integrity and and review data governance policies, laws and The Ministry has identified the risks and the proposed possible and activities are subjected to risk assessment and appropriate privacy regulations. mitigation measures as shown in Table 6.3. mitigation measures are put in place. The Ministry will develop a Encrypting sensitive data and restrict access to authorized personnel. Table 6.3: Risk management framework Regularly audit data access and usage. Overall 5 Infrastructure risks: M M M Implement redundant systems and backup S/ Likelihood Severity Risks risk level Mitigation measures(s) Hardware failures solutions to ensure high availability. No. (L/H/M) (L/H/M) (L/H/M) or outages, software Conduct routine maintenance and upgrade vulnerabilities and 1 Wildlife crime risk H H H Compliance with treaties, agreements and critical infrastructure components. vandalism conventions. Develop a comprehensive business continuity Combating illegal wildlife trafficking. and disaster recovery plan. Enhancing wildlife surveillance and security. Securitization of ICT infrastructure. Collaborating with other law enforcement 6 Vendor and supply chain M M M Assess and vet vendors for security and agencies. risks: Dependency on reliability. Vendors and supply Include security requirements in vendor chain attacks contracts. Regularly review and audit vendor security practices. Compliance to green procurement procedures. 7 Human resource H H H Recruitment and succession management. risks: Skills shortages, Invest in ongoing training and skills employee turnover and development. inadequate training Cross-train staff to reduce dependencies on specific individuals. 56 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 57

| S/ No. | Risks | Likelihood (L/H/M) | Severity (L/H/M) | Overall risk level (L/H/M) | Mitigation measures(s) |

|---|---|---|---|---|---|

| 2 | Environmental: Disposal of obsolete equipment and materials, plastic pollution, diseases and epidemics, fires, climate change and natural disasters | M | H | M | Prompt disposal of obsolete equipment. |

| | | | | | Digitize and dispose documentation materials. |

| | | | | | E-waste management. |

| | | | | | Plastic ban in parks. |

| | | | | | Fire drills. |

| | | | | | Awareness on climate change. |

| | | | | | Screening. |

| | | | | | Fumigation. |

| | | | | | Surveillance and routine check ups. |

| | | | | | Inter-sectoral collaborations. |

| 3 | Cybersecurity risks: Data breaches, malware, phishing, denial of services and hacking | H | H | H | Implement robust cybersecurity measures, including firewalls, intrusion detection systems, and encryption. |

| | | | | | Conduct regular security audits and vulnerability assessments. |

| | | | | | Regularly training the users on cybersecurity. |

| | | | | | Installation of antivirus and regular updating of software. |

| 4 | Data privacy risks: Data loss, integrity and privacy | M | H | H | Compliance with data protection regulations and review data governance policies, laws and regulations. |

| | | | | | Encrypting sensitive data and restrict access to authorized personnel. |

| | | | | | Regularly audit data access and usage. |

| 5 | Infrastructure risks: Hardware failures or outages, software vulnerabilities and vandalism | M | M | M | Implement redundant systems and backup solutions to ensure high availability. |

| | | | | | Conduct routine maintenance and upgrade critical infrastructure components. |

| | | | | | Develop a comprehensive business continuity and disaster recovery plan. |

| | | | | | Securitization of ICT infrastructure. |

| 6 | Vendor and supply chain risks: Dependency on Vendors and supply chain attacks | M | M | M | Assess and vet vendors for security and reliability. |

| | | | | | Include security requirements in vendor contracts. |

| | | | | | Regularly review and audit vendor security practices. |

| | | | | | Compliance to green procurement procedures. |

| 7 | Human resource risks: Skills shortages, employee turnover and inadequate training | H | H | H | Recruitment and succession management. |

| | | | | | Invest in ongoing training and skills development. |

| | | | | | Cross-train staff to reduce dependencies on specific individuals. |

| S/ No. | Risks | Likelihood (L/H/M) | Severity (L/H/M) | Overall risk level (L/H/M) | Mitigation measures(s) |

|---|---|---|---|---|---|

| 1 | Wildlife crime risk | H | H | H | Compliance with treaties, agreements and conventions. |

| | | | | | Combating illegal wildlife trafficking. |

| | | | | | Enhancing wildlife surveillance and security. |

| | | | | | Collaborating with other law enforcement agencies. |

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7 Overall S/ Likelihood Severity risk level No. Risks (L/H/M) (L/H/M) Mitigation measures(s) (L/H/M) 8 Financial: Inadequate H H H Engage National Treasury and development financial allocation, partners. financial resource Enhancement of AIA generation. leakages, delays in release of funds and Constitute a budget implementation committee. delayed payments Ensure pending bills are less or equal to 1%. by MDAs for services offered Ensure the internal control systems work. Develop bankable proposals for funding. 9 Legal: Litigation M M M Ensure adherence to the rule of law and procedures. Implementation, Use of alternative dispute resolutions. Creating legal awareness. Coordination And 10 Political risk M H M Excellent negotiation skills. Adherence to the rule of law. Risk Management 11 Reputation risk H H H Enhance marketing strategy and branding. Timely compensation of HWC claims. Framework Proactive information sharing. Corporate Social Responsibility (CSR). 12 Price changing volatility H H H Developing a prequalified supplier based and prices for a defined period. 13 Weak compliance H H H Regular capacity building on new and updated management system laws, regulations and standards and how to apply the same. 58 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 59

| S/ No. | Risks | Likelihood (L/H/M) | Severity (L/H/M) | Overall risk level (L/H/M) | Mitigation measures(s) |

|---|---|---|---|---|---|

| 8 | Financial: Inadequate financial allocation, financial resource leakages, delays in release of funds and delayed payments by MDAs for services offered | H | H | H | Engage National Treasury and development partners. |

| | | | | | Enhancement of AIA generation. |

| | | | | | Constitute a budget implementation committee. |

| | | | | | Ensure pending bills are less or equal to 1%. |

| | | | | | Ensure the internal control systems work. |

| | | | | | Develop bankable proposals for funding. |

| 9 | Legal: Litigation | M | M | M | Ensure adherence to the rule of law and procedures. |

| | | | | | Use of alternative dispute resolutions. |

| | | | | | Creating legal awareness. |

| 10 | Political risk | M | H | M | Excellent negotiation skills. |

| | | | | | Adherence to the rule of law. |

| 11 | Reputation risk | H | H | H | Enhance marketing strategy and branding. |

| | | | | | Timely compensation of HWC claims. |

| | | | | | Proactive information sharing. |

| | | | | | Corporate Social Responsibility (CSR). |

| 12 | Price changing volatility | H | H | H | Developing a prequalified supplier based and prices for a defined period. |

| 13 | Weak compliance management system | H | H | H | Regular capacity building on new and updated laws, regulations and standards and how to apply the same. |

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7.1 Financial Requirements This chapter outlines the financial requirements and resource gaps, the resource mobilization strategies and resource management mechanisms for implementation of the Strategic Plan. Table 7.1: Financial requirements for implementing the Strategic Plan Projected resources requirements (Ksh millions) Cost item Year 1 Year 2 Year 3 Year 4 Year 5 Total KRA 1: Policy, legal and institutional framework 585 780 1162 808 1116 4,451 KRA 2: Capacity development, research and 5,675 8,798 12,287 5,907 2,541 35,208 innovations KRA 3: Resource mobilization and investment 51.5 116 243 262 278 951 KRA 4: Tourism product development and 156 452 2109 2585 3037 8,339 diversification, marketing and promotion KRA 5: Ecosystem integrity and human–wildlife 17,786 16,995 16,962 17,519 18,066 87,328 co-existence KRA 6: Climate change and other emerging 275 371 372 368 371 1,757 issues KRA 7: Access and sustainable use of tourism 81 200 354 348 351 1,334 and wildlife resources Total 24,610 27,712 33,489 27,797 25,760 139,368 7.1.1 Resource Gaps The Ministry has projected an allocation of Kshs 80,256 million against a requirement of Kshs 139,368 million. This represents a resource gap of Kshs 59,112 million as indicated in Table 7.2 Table 7.2: Resource gaps Estimated financial Estimated allocations Financial year requirements (Kshs Variance (Kshs million) (Kshs million) million) Year 1 24,610 12,066 -12,544 Year 2 27,712 13,979 -13,733 Year 3 33,489 16,523 -16,966 Year 4 27,797 17,923 -9,874 Year 5 25,760 19,765 -5,995 Total 139,368 80,256 -59,112 60 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 61

| Cost item | Projected resources requirements (Ksh millions) | | | | | |

|---|---|---|---|---|---|---|

| | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Total |

| KRA 1: Policy, legal and institutional framework | 585 | 780 | 1162 | 808 | 1116 | 4,451 |

| KRA 2: Capacity development, research and innovations | 5,675 | 8,798 | 12,287 | 5,907 | 2,541 | 35,208 |

| KRA 3: Resource mobilization and investment | 51.5 | 116 | 243 | 262 | 278 | 951 |

| KRA 4: Tourism product development and diversification, marketing and promotion | 156 | 452 | 2109 | 2585 | 3037 | 8,339 |

| KRA 5: Ecosystem integrity and human–wildlife co-existence | 17,786 | 16,995 | 16,962 | 17,519 | 18,066 | 87,328 |

| KRA 6: Climate change and other emerging issues | 275 | 371 | 372 | 368 | 371 | 1,757 |

| KRA 7: Access and sustainable use of tourism and wildlife resources | 81 | 200 | 354 | 348 | 351 | 1,334 |

| Total | 24,610 | 27,712 | 33,489 | 27,797 | 25,760 | 139,368 |

| Financial year | Estimated financial requirements (Kshs million) | Estimated allocations (Kshs million) | Variance (Kshs million) |

|---|---|---|---|

| Year 1 | 24,610 | 12,066 | -12,544 |

| Year 2 | 27,712 | 13,979 | -13,733 |

| Year 3 | 33,489 | 16,523 | -16,966 |

| Year 4 | 27,797 | 17,923 | -9,874 |

| Year 5 | 25,760 | 19,765 | -5,995 |

| Total | 139,368 | 80,256 | -59,112 |

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8 7.2 Resources Mobilization Strategies The funding of this Strategic Plan will be drawn from the Exchequer ii. Developing bankable project proposals. allocation and development partners’ support. The estimated iii. Developing a resource mobilization strategy. cost of implementing the Strategic Plan is Kshs 146,350 million for all the Key Result Areas against an approximated allocation iv. Lobbying for more funds to finance tourism development of Kshs 79,258 million from the Exchequer. The Ministry will through the Exchequer. develop a robust resource mobilization strategy to ensure v. Enhancing collaborations with development partners. activities outlined in this Strategic Plan are implemented. This will be through: vi. Strengthening the operations of the existing resource financing SAGAs in the Ministry. i. Establishing sustainable and innovative tourism funding mechanisms such as payment for ecosystem services, green bond, PPPs and joint ventures, etc. Monitoring, Evaluation 7.3 Optimizing Efficiency in the Use of Resource And Reporting The Ministry will put in place the following measures to optimize iv. Preventive maintenance by ensuring the proper operations Framework the use of available resources by improving efficiency and and maintenance of the State Department facilities, reducing wastage: equipment and vehicles. i. Prioritizing programmes and projects. v. Paperless communication, through the leveraging of ICTs such as emails and SMS to reduce costs associated with ii. Improving the costing of programmes and activities to printing, and use of landline telephones. curb wastage and ensure effectiveness and efficiency in the use of funds. vi. Use of fuel cards and centralized advertising of tenders. iii. Allocating funds to complete one-off projects. vii. Use of pooled transport to cater for staff travelling outside their duty stations. 7.4 Resource Management The Ministry will put in place the following measures to enhance opportunities to enhance participation in the Ministry efficiency and ensure optimal utilization of the available resources: activities. i. Improved costing and prioritization of projects and vi. Developing, gazetting and implementing regulations programmes and activities to curb wastage and ensure to facilitate equitable and effective benefits sharing for effectiveness and efficiency in the use of funds. sustainable livelihoods. ii. Preventive maintenance by ensuring the proper vii. Developing tax incentives to promote investments operations and maintenance of the Ministry’s facilities, in tourism promotion and wildlife conservation and equipment and vehicles. management. iii. Promoting paperless communication, through the viii. Creating opportunities for investment and employment of leveraging of ICTs such as emails and SMS to reduce costs local communities in tourism promotion and biodiversity associated with printing, and use of landline telephones. conservation. iv. Automating services by leveraging on online meetings. ix. Ensuring access and benefits sharing to the communities of available natural resources. v. Engaging the public, youth and communities through targeted awareness, outreach efforts and stewardship 62 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 63

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8.1 Monitoring Framework Monitoring, evaluation and reporting of this Strategic Plan will involve a systematic and continuous process of collecting Monitoring implementation of the Strategic Plan constitutes undertake continuous monitoring of the implementation of these and analyzing information based on the indicators, targets systematic tracking of activities and actions to assess progress targets on a quarterly, semi-annual or annual basis as need be. of implementation of the set strategies towards achievement of This is aimed at ensuring that strategies are being implemented, and provision of feedback. Output and outcome indicators the Ministry’s mandate. It will involve measuring progress against performance measured, progress reports are prepared and will be tracked and used to measure performance. The results specific targets set under the activities in the Strategic Plan. This discussed, and then corrective action taken where necessary. has to be timely and effective to help identify opportunities and The Monitoring will be guided by the template in Annex 2. of the M&E will be used to make corrective actions, improve challenges, allowing for timely corrective measures if necessary, implementation of activities and inform plans. ensuring prudent use of resources and achievement of targets. The CPPMD with representation from specific departments will 8.2 Performance Standards Heads of Central Planning and Project Monitoring Departments opportunities, challenges and threats? in the Ministry will be responsible for data collection for the • Efficiency: Are the activities being conducted in a timely respective KRAs. The standards for tracking performance for and cost-effective manner? the Strategic Plan will include defining the Key Performance Indicators (KPIs) to identify outcomes, outputs and efficiency • Effectiveness: To what extent do the activities help to levels. This will be followed by documenting best practices at achieve the strategic objectives? What are the supportive the mid-term and end-term reviews and dissemination of the factors and obstacles encountered during implementation? findings to all stakeholders for learning purposes. • Impact: What has happened as a result of the activities In determining specific areas for monitoring and evaluation, the (both positive and negative)? Ministry will be guided by the following questions: • Sustainability: Are there lasting benefits after the activity • Relevance: Are the activities linked to the strategic objectives has been completed? and Key Result Areas and do they address the specific 8.2.1 Monitoring and evaluation process In carrying out the monitoring and evaluation framework, • State corporations, departments, directorates and divisions the Ministry will comply with the State Department for Public will: Service performance delivery management standards. This will  Continuously collect and collate data, and analyse the be realized through the following: progress • Management will receive and review departmental and  Monitor performance of the strategic activities in their institutional reports; prepare organizational reports and respective areas provide feedback.  Submit quarterly reports. 8.2.2 Monitoring and Evaluation tools In carrying out monitoring and evaluation, the following tools • Departmental and Head of Departments meetings will be used: • Semi-annual and annual staff appraisal and self-evaluation • Quarterly implementation matrix review reviews • Annual performance contracts and workplans • Corporate evaluation reports • Annual budget and quarterly expenditure review • Directorate and SAGAs reports. 64 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 65

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8.3 Evaluation Framework Strategic Outcome Baseline Target Outcome objective indicator Value Year Mid-term period End-term period SO 2: To Enhanced % level of 25 2022/23 65 100 Evaluation will consist of a systematic and objective assessment Evaluation of the implementation of the Strategic Plan will be promote evidence-based implementation of ongoing or completed strategic activities in terms of conducted through the mid-term and end-term reviews. However, capacity decision- making. of tourism portal implementation and results. The aim will be to determine the ad hoc reviews will also be initiated during the implementation development, relevance and fulfillment of objectives, development of efficiency, period on a need basis. The evaluation process will incorporate Completion - 2022/23 80 100 research and effectiveness and sustainability. The evaluation process will external reviewers to enhance objectivity. The information level of innovation on seek to provide the Ministry with information that is credible collected during the evaluation will be captured in a template National wildlife sustainable and useful, thus enabling incorporation of lessons learned into under the Annexes. population tourism and the decision-making process. census Table 8.1 shows the outcome performance matrix. wildlife. Implementation 2022/23 68 100 rate of Natural Table 8.1: Outcome performance matrix resources capital valuation report Strategic Outcome Baseline Target Outcome objective indicator SO 3: To % level of 45 2022/23 85 100 Value Year Mid-term period End-term period promote awareness KRA 1: Policy, legal and institutional framework conservation education, SO 1: To Strengthened % level of 50 2022/23 80 90 public improve policy and legal completion communication efficiency and framework. of reviewed and awareness.. effectiveness Policies/Acts KRA 3: Resource mobilization and investment in service Policy 2022/23 100 100 delivery by implementation SO 4: Enhance Enhanced funding Projected 25 2022/23 25 40 strengthening rate resource for tourism and amount (Kshs) in policy, legal and mobilization wildlife. billions institutional No. of MEAs 12 2022/23 12 12 and framework. domesticated Increased tourism Sector 3 2022/23 5.5 8 inclusiveness in and investment contribution to the tourism and implemented GDP wildlife sector. Improved Customer 2022/23 0.8 0.8 Sector 5 2022/23 5.8 7 customer satisfaction index employment rate satisfaction. Increased Biennial wildlife 1 2022/23 1 1 Improved service Employee 2022/23 0.8 0.8 awareness and scientific delivery. satisfaction index positive impacts on conference livelihoods. KRA 2: Capacity development, research and innovations Triennial wildlife - 2022/23 1 - conservation summit Percentage 20 2022/23 60 100 compliance with single-use plastic ban in wildlife protected areas KRA 4: Tourism product development and diversification, marketing and promotion 66 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 67

| Strategic objective | Outcome | Outcome indicator | Baseline | | Target | |

|---|---|---|---|---|---|---|

| | | | Value | Year | Mid-term period | End-term period |

| SO 2: To promote capacity development, research and innovation on sustainable tourism and wildlife. | Enhanced evidence-based decision- making. | % level of implementation of tourism portal | 25 | 2022/23 | 65 | 100 |

| | | Completion level of National wildlife population census | - | 2022/23 | 80 | 100 |

| | | Implementation rate of Natural resources capital valuation report | | 2022/23 | 68 | 100 |

| SO 3: To promote conservation education, public communication and awareness.. | | % level of awareness | 45 | 2022/23 | 85 | 100 |

| KRA 3: Resource mobilization and investment | | | | | | |

| SO 4: Enhance resource mobilization and inclusiveness in the tourism and wildlife sector. | Enhanced funding for tourism and wildlife. | Projected amount (Kshs) in billions | 25 | 2022/23 | 25 | 40 |

| | Increased tourism investment | Sector contribution to GDP | 3 | 2022/23 | 5.5 | 8 |

| | | Sector employment rate | 5 | 2022/23 | 5.8 | 7 |

| | Increased awareness and positive impacts on livelihoods. | Biennial wildlife scientific conference | 1 | 2022/23 | 1 | 1 |

| | | Triennial wildlife conservation summit | - | 2022/23 | 1 | - |

| | | Percentage compliance with single-use plastic ban in wildlife protected areas | 20 | 2022/23 | 60 | 100 |

| KRA 4: Tourism product development and diversification, marketing and promotion | | | | | | |

| Strategic objective | Outcome | Outcome indicator | Baseline | | Target | |

|---|---|---|---|---|---|---|

| | | | Value | Year | Mid-term period | End-term period |

| KRA 1: Policy, legal and institutional framework | | | | | | |

| SO 1: To improve efficiency and effectiveness in service delivery by strengthening policy, legal and institutional framework. | Strengthened policy and legal framework. | % level of completion of reviewed Policies/Acts | 50 | 2022/23 | 80 | 90 |

| | | Policy implementation rate | | 2022/23 | 100 | 100 |

| | | No. of MEAs domesticated and implemented | 12 | 2022/23 | 12 | 12 |

| | Improved customer satisfaction. | Customer satisfaction index | | 2022/23 | 0.8 | 0.8 |

| | Improved service delivery. | Employee satisfaction index | | 2022/23 | 0.8 | 0.8 |

| KRA 2: Capacity development, research and innovations | | | | | | |

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Strategic Outcome Baseline Target Strategic Outcome Baseline Target Outcome Outcome objective indicator objective indicator Value Year Mid-term period End-term period Value Year Mid-term period End-term period SO 5: To Enhanced Level of 2022/23 50 100 SO 8: Promote Wildlife living in Human–wildlife - 2022/23 - - promote partnerships and implementation human–wildlife harmony with conflict database linkages, collaborations. of partnership co-existence. humans. established partnerships agreements % of verified 100 2022/23 100 100 and Level of 2022/23 50 100 human wildlife collaborations. collaboration claims settled between the Implementation 2022/23 30 70 two levels of level of HWC government Insurance SO 6: Improve Increased tourist Tourism earnings 2.028 2022/23 3.7 5 scheme on visitor arrivals and (billion) KRA 6: Climate change and emerging issues adaptation experience, earnings. Domestic bed 325 2022/23 534 824 tourism nights occupancy SO 9: Develop Climate proofed Implementation 2022/23 70 90 infrastructure (million) tourism and sector. rate of mitigation and broaden wildlife climate and adaptation tourism product Percentage 4.618 2022/23 7.5 12 change and strategies range. completion levels emerging issues of new tourism adaptation amenities strategies and Percentage 12.5 2022/23 77 100 actions. completion levels KRA 7: Access and sustainable use of tourism and wildlife resources of new tourism amenities SO 10: To Enhanced access No. of 2022/23 70 90 Increased number No. of 350 2022/23 385 438 enhance access, and benefits regulations of events. international equitable sharing from and guidelines events hosted benefits utilization of developed sharing and wildlife resources. KRA 5: Ecosystem integrity and human–wildlife co-existence sustainable use of resources. SO 7: Secure, Healthy and Percentage 5 2022/23 5 5 protect and resilient species. reduction restore wildlife in number habitats and of poaching ecosystems. incidences No. of personnel 2,000 2022/23 2,000 2,000 trained on wildlife security Healthy habitats Eco system 20 2022/23 65 95 and species restoration rate resilience restored. Implementation 30 2022/23 62 96 rate of management plans No. of key 1 2022/23 2 3 migratory corridors secured and protected per ecosystem 68 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 69

| Strategic objective | Outcome | Outcome indicator | Baseline | | Target | |

|---|---|---|---|---|---|---|

| | | | Value | Year | Mid-term period | End-term period |

| SO 5: To promote linkages, partnerships and collaborations. | Enhanced partnerships and collaborations. | Level of implementation of partnership agreements | | 2022/23 | 50 | 100 |

| | | Level of collaboration between the two levels of government | | 2022/23 | 50 | 100 |

| SO 6: Improve on visitor experience, tourism infrastructure and broaden tourism product range. | Increased tourist arrivals and earnings. | Tourism earnings (billion) | 2.028 | 2022/23 | 3.7 | 5 |

| | | Domestic bed nights occupancy (million) | 325 | 2022/23 | 534 | 824 |

| | | Percentage completion levels of new tourism amenities | 4.618 | 2022/23 | 7.5 | 12 |

| | | Percentage completion levels of new tourism amenities | 12.5 | 2022/23 | 77 | 100 |

| | Increased number of events. | No. of international events hosted | 350 | 2022/23 | 385 | 438 |

| KRA 5: Ecosystem integrity and human–wildlife co-existence | | | | | | |

| SO 7: Secure, protect and restore wildlife habitats and ecosystems. | Healthy and resilient species. | Percentage reduction in number of poaching incidences | 5 | 2022/23 | 5 | 5 |

| | | No. of personnel trained on wildlife security | 2,000 | 2022/23 | 2,000 | 2,000 |

| | Healthy habitats and species resilience restored. | Eco system restoration rate | 20 | 2022/23 | 65 | 95 |

| | | Implementation rate of management plans | 30 | 2022/23 | 62 | 96 |

| | | No. of key migratory corridors secured and protected per ecosystem | 1 | 2022/23 | 2 | 3 |

| Strategic objective | Outcome | Outcome indicator | Baseline | | Target | |

|---|---|---|---|---|---|---|

| | | | Value | Year | Mid-term period | End-term period |

| SO 8: Promote human–wildlife co-existence. | Wildlife living in harmony with humans. | Human–wildlife conflict database established | - | 2022/23 | - | - |

| | | % of verified human wildlife claims settled | 100 | 2022/23 | 100 | 100 |

| | | Implementation level of HWC Insurance scheme | | 2022/23 | 30 | 70 |

| KRA 6: Climate change and emerging issues adaptation | | | | | | |

| SO 9: Develop tourism and wildlife climate change and emerging issues adaptation strategies and actions. | Climate proofed sector. | Implementation rate of mitigation and adaptation strategies | | 2022/23 | 70 | 90 |

| KRA 7: Access and sustainable use of tourism and wildlife resources | | | | | | |

| SO 10: To enhance access, equitable benefits sharing and sustainable use of resources. | Enhanced access and benefits sharing from utilization of wildlife resources. | No. of regulations and guidelines developed | | 2022/23 | 70 | 90 |

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8.3.1 Mid-Term Evaluation Table 8.2: Quarterly progress reporting template The Ministry will undertake its mid-term evaluation in the objectives. Appropriate analytical techniques to interpret Expected Outcome Annual Quarter for year Cumulative to date Remarks Corrective FY 2025/26 to ascertain the achievements against what was the data and identify trends, patterns, and areas of output indicator target intervention planned. This will be done as follows: success or challenges will be used. (A) Target Actual Target Target Actual Variance i. Review evaluation guidelines and norms: Familiarizing vi. Evaluate implementation: Assessing the implementation (B) (C) (C – B) (E) (F) (F – E) with the Kenya Evaluation Guidelines 2020 and the Kenya of the Strategic Plan against the planned activities, Norms and Standards of Monitoring and Evaluation. timelines and allocated resources through identifying any bottlenecks, gaps or factors contributing to success. ii. Define evaluation objectives: Defining the objectives and scope of the mid-term evaluation and which aspects of vii. Assess outcomes and impact: Evaluate the outcomes and the Ministry’s Strategic Plan will be assessed. impact of the Strategic Plan and determine the extent to which it has achieved its intended results and made Table 8.3: Annual progress reporting template iii. Develop an evaluation framework: Developing an a positive difference in the wildlife sector. evaluation framework that outlines the evaluation questions, indicators, data sources and methods aligning viii. Reporting and recommendations: Prepare an Expected Outcome Achievement for year Cumulative to date (Years) Remarks Corrective with the evaluation guidelines and norms. evaluation report that includes findings, conclusions output indicator intervention and recommendations. Target Actual Variance Target Actual Variance iv. Data collection: Collecting relevant data on indicators to assess the progress and performance of the Strategic ix. Dissemination and utilization: Sharing the evaluation (A) (B) (B – C) (D) (E) (E – D) Plan. This will involve various methods, such as surveys, findings and recommendations with relevant stakeholders. interviews and questionnaires. Both quantitative x. Use of evaluation results: Encouraging the utilization and qualitative data will be considered to provide a of the evaluation results for decision-making, policy comprehensive evaluation. formulation and programme improvement. v. Data analysis: Analyzing the collected data to assess the extent to which the Strategic Plan is achieving its Table 8.4: Evaluating reporting template Key Outcome Outcome Baseline Mid-term evaluation End of plan period Remarks Corrective 8.3.2 End-Term Evaluation Result indicator evaluation intervention Area Value Year Target Achievement Target Achievement End-term evaluation will be conducted at the end of the Strategic Plan implementation. This will be based on evaluation programmes and projects to assess the impact of the plan. guidelines developed by the State Department for Economic KRA 1 The evaluation will focus on the extent to which the impact and Planning. outcome results have been achieved over the implementation KRA 2 A results scorecard (RS) will be presented on an annual basis to period. This evaluation is scheduled for the FY 2027/28, and the Cabinet Secretary representing cumulative progress towards KRA 3 the findings will be expected to inform the development of the the achievement of the annual targets. The results scorecard next Strategic Plan. will comprise mainly of quantitative and qualitative indicators. Programme or project evaluation plans will be developed for programme-specific assessments during the period of the 8.4 Reporting Framework and Feedback Mechanism CPPMDs within the Ministry will be involved in monitoring and reports through the performance contracts. This will ensure a reporting on the progress of achievement of results and objectives repository of knowledge that provides a basis of problem-solving based on the key indicators agreed upon and aligned to the and innovation, growth and sustainability of programmes. overall indicators identified in this Strategic Plan. This will be Monitoring and evaluation reports will be useful to various achieved by ensuring the collection and provision of timely and stakeholders, key among them being the Ministry for decision- accurate data during the plan period. CPPMDs will be expected making, the National Treasury and Economic Planning for to generate reports on a quarterly, bi-annual and annual basis budgeting and the Controller of Budgets for allocation of which will be submitted to the Programmes Management. The resources. submitted reports will be compiled, analyzed and disseminated. Tables 8.2, 8.3 and 8.4 show some reporting templates. Regular reporting at all levels will be done on a quarterly basis in terms of quarterly reports and annually in terms of annual 70 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 71

| Expected output | Outcome indicator | Annual target (A) | Quarter for year | | | Cumulative to date | | | Remarks | Corrective intervention |

|---|---|---|---|---|---|---|---|---|---|---|

| | | | Target (B) | Actual (C) | Target (C – B) | Target (E) | Actual (F) | Variance (F – E) | | |

| Expected output | Outcome indicator | Achievement for year | | | Cumulative to date (Years) | | | Remarks | Corrective intervention |

|---|---|---|---|---|---|---|---|---|---|

| | | Target (A) | Actual (B) | Variance (B – C) | Target (D) | Actual (E) | Variance (E – D) | | |

| Key Result Area | Outcome | Outcome indicator | Baseline | | Mid-term evaluation | | End of plan period evaluation | | Remarks | Corrective intervention |

|---|---|---|---|---|---|---|---|---|---|---|

| | | | Value | Year | Target | Achievement | Target | Achievement | | |

| KRA 1 | | | | | | | | | | |

| KRA 2 | | | | | | | | | | |

| KRA 3 | | | | | | | | | | |

Page 45

a Annexes STRATEGIC PLAN 2023–2027 | 73

Page 46

xirtaM noitatnemelpmI :1 xennA tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 .krowemarf lanoitutitsni dna lagel ,ycilop kaeW :1 eussi cigetartS .krowemarf lanoitutitsni dna lagel ,ycilop denehtgnertS :1 laog cigetartS krowemarf lanoitutitsni dna lagel ,yciloP :1 ARK .krowemarf lanoitutitsni dna lagel ,ycilop denehtgnertS :emoctuO .krowemarf lanoitutitsni dna lagel ,ycilop gninehtgnerts yb yreviled ecivres ni ssenevitceffe dna ycneicffie evorpmi oT :1 evitcejbo cigetartS ,lageL ,UMPPC ,rotceriD 03 1 1 seicilop fo .oN msiruoT lanoitaN lanoitan eht weiveR fo tnemngilA nimdA ,yciloP deweiver yciloP yciloP msiruoT msiruoT eht dna ,hcraeseR tcA dna yciloP 03 1 1 swal fo .oN tcA msiruoT msiruoT eht weiveR noitavonnI gnitsixe eht ot detcane tcA ycilop dna lagel 04 1 1 msiruot fo .oN msiruoT msiruot poleveD .skrowemarf snoitaluger snoitaluger snoitaluger depoleved 53 1 1 msiruoT lanoitaN msiruoT lanoitaN lanoitaN a poleveD –5202( ygetartS –5202( ygetartS ygetartS msiruoT depoleved )0302 )0302 )0302–5202( 02 1 1 msiruoT htuoY msiruoT htuoY fo tnempoleveD ygetartS ygetartS msiruoT htuoY depoleved ygetartS 02 02 04 02 001 09 04 02 001 msiruoT eht fo % msiruoT eht ezilanoitarepO nehtgnertS ecivreS noitcetorP ecivreS noitcetorP noitcetorP msiruoT ytefas msiruot dezilanoitarepo dezilanoitarepo ecivreS .ytiruces dna 03 03 03 03 03 3 3 3 3 3 51 yticapac fo .oN redlohekatS yticapac tcudnoC smurof gnidliub gnidliub yticapac smurof gnidliub ytefas no ytefas no smurof dna ytefas eht no ytiruces dna ytiruces dna ytiruces detcudnoc detcudnoc tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 stnuoccA nimdA /daeH 6.5 8 8 8 8 8 04 tidua ecnanrevoG dna ecnanrevoG ekatrednU eht nehtgnertS troper tidua ecnailpmoc dna ecnanrevog ecnanrevog nekatrednu tidua ecnailpmoc .serutcurts UMPPC 01

2

2 retrahC ecivreS retrahC ecivreS eht etalsnarT ilihawS dna elliarB ot detalsnart ot retrahC ecivreS ilihawS dna elliarB ilihawS dna elliarB ecnaniF

1

1 troper yevruS remotsuC remotsuc tcudnoC yevrus noitcafsitas yevrus noitcafsitas detcudnoc 1 1 1 1 1 1 5 stropeR no stroper fo .oN tnemelpmI noitatnemelpmi seulav lanoitan dna seulav fo fo selpicnirp dna selpicnirp ecnanrevog TDS 01 6 6 6 6 6 03 ssenisub fo .oN ssenisuB ekatrednU -er sessecorp -er sessecorp ssecorp ssenisub dereenigne dereenigne gnireenigne-er nimdA

02 02

06 04 001 fo egatnecreP ecapskrow ecffiO fo tnemhsibrufeR krow evorpmI ecapskrow ecffio dehsibrufer detaler dna ecffio tnemnorivne dehsibrufer ecapskrow nimdA

08

5 5 rotom fo .oN selcihev rotoM fo tnemerucorP selcihev derucorp selcihev rotom noitacinummoC

6

1

1 noitacinummoC noitacinummoC poleveD ygetarts dna ygetarts noitacinummoc ygetarts gnidnarb gnidnarb dna depoleved ygetarts TCI

8

001

001 fo egatnecreP dedargpu etisbeW TDS edargpU dedargpu etisbew etisbew noitacinummoC

6

1

1 noitacinummoC noitacinummoC poleveD ygetarts dna ygetarts noitacinummoc ygetarts gnidnarb gnidnarb dna depoleved ygetarts nimdA

01

1 1 tnemeganam ksiR tnemeganam ksiR weiver ro poleveD krowemarf krowemarf tnemeganam ksir a depoleved krowemarf 5 5 5 5 5 1 1 1 1 1 1 ksir deweiveR tnemeganam ksiR tnemeganam krowemarf krowemarf deweiver 74 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 75

| ytilibisnopseR | troppuS | .krowemarf lanoitutitsni dna lagel ,ycilop kaeW :1 eussi cigetartS | .krowemarf lanoitutitsni dna lagel ,ycilop denehtgnertS :1 laog cigetartS | krowemarf lanoitutitsni dna lagel ,yciloP :1 ARK | .krowemarf lanoitutitsni dna lagel ,ycilop denehtgnertS :emoctuO | .krowemarf lanoitutitsni dna lagel ,ycilop gninehtgnerts yb yreviled ecivres ni ssenevitceffe dna ycneicffie evorpmi oT :1 evitcejbo cigetartS | ,lageL ,UMPPC nimdA | | | | | | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | | | | dna ,hcraeseR noitavonnI ,rotceriD ,yciloP | | | | | | |

| )snoillim shsK( tegduB | 5Y | | | | | | | | | | | 02 | 03 |

| | 4Y | | | | | | | | 04 | | | 02 | 03 |

| | 3Y | | | | | | | 03 | | | 02 | 04 | 03 |

| | 2Y | | | | | | 03 | | | 53 | | 02 | 03 |

| | 1Y | | | | | | | | | | | | 03 |

| | 5Y | | | | | | | | | | | 001 | 3 |

| | 4Y | | | | | | | | 1 | | | 09 | 3 |

| | 3Y | | | | | | | 1 | | | 1 | 04 | 3 |

| | 2Y | | | | | | 1 | | | 1 | | 02 | 3 |

| | 1Y | | | | | | | | | | | | 3 |

| tegraT | sraey 5 | | | | | | 1 | 1 | 1 | 1 | 1 | 001 | 51 |

| srotacidni tuptuO | | | | | | | seicilop deweiver fo .oN | swal detcane fo .oN | msiruot snoitaluger depoleved fo .oN | msiruoT depoleved –5202( lanoitaN ygetartS )0302 | msiruoT depoleved ygetartS htuoY | ecivreS msiruoT dezilanoitarepo noitcetorP eht fo % | smurof yticapac ytiruces detcudnoc ytefas gnidliub fo .oN no dna |

| tuptuo detcepxE | | | | | | | msiruoT lanoitaN yciloP | tcA msiruoT | snoitaluger msiruoT | msiruoT –5202( lanoitaN ygetartS )0302 | msiruoT ygetartS htuoY | ecivreS dezilanoitarepo noitcetorP msiruoT | gnidliub ytefas redlohekatS ytiruces no detcudnoc yticapac smurof dna |

| seitivitca yeK | | | | | | | lanoitan yciloP eht msiruoT weiveR | msiruoT eht weiveR tcA | msiruot snoitaluger poleveD | lanoitaN ygetartS )0302–5202( a poleveD msiruoT | fo msiruoT tnempoleveD ygetartS htuoY | eht noitcetorP ezilanoitarepO msiruoT ecivreS | yticapac dna smurof ytefas tcudnoC gnidliub ytiruces eht no |

| ygetartS | | | | | | | ycilop tcA gnitsixe fo msiruoT .skrowemarf tnemngilA dna dna yciloP eht lagel eht ot | | | | | ytefas .ytiruces nehtgnertS msiruot dna | |

| ytilibisnopseR | troppuS | stnuoccA | UMPPC | ecnaniF | | TDS | | | | | | | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | nimdA /daeH | | | | | nimdA | nimdA | noitacinummoC | TCI | noitacinummoC | nimdA | |

| )snoillim shsK( tegduB | 5Y | | | | | | - | - | - | - | - | - | 5 |

| | 4Y | | | | | | - | - | - | - | - | - | 5 |

| | 3Y | | | | | | - | - | - | 8 | - | - | 5 |

| | 2Y | 6.5 | 01 | | 1 | 01 | 02 | - | 6 | - | 6 | - | 5 |

| | 1Y | | | | | | 02 | 08 | - | - | - | 01 | 5 |

| | 5Y | 8 | - | - | 1 | 6 | - | - | - | - | - | - | 1 |

| | 4Y | 8 | - | - | 1 | 6 | - | - | - | - | - | - | 1 |

| | 3Y | 8 | - | 1 | 1 | 6 | - | - | - | 001 | - | - | 1 |

| | 2Y | 8 | 2 | - | 1 | 6 | 06 | - | 1 | - | 1 | - | 1 |

| | 1Y | 8 | - | - | 1 | 6 | 04 | 5 | - | - | - | 1 | 1 |

| tegraT | sraey 5 | 04 | 2 | 1 | 5 | 03 | 001 | 5 | 1 | 001 | 1 | 1 | 1 |

| srotacidni tuptuO | | tidua ecnanrevoG troper | ilihawS retrahC dna ecivreS elliarB | troper yevruS | stropeR | ssenisub -er dereenigne sessecorp fo .oN | ecapskrow fo egatnecreP dehsibrufer ecffio | rotom selcihev fo .oN | noitacinummoC ygetarts | dedargpu fo egatnecreP etisbew | noitacinummoC ygetarts | tnemeganam krowemarf ksiR | ksir tnemeganam krowemarf deweiveR |

| tuptuo detcepxE | | dna tidua ecnanrevoG ecnailpmoc nekatrednu | ilihawS retrahC ot detalsnart dna ecivreS elliarB | yevrus remotsuC noitcafsitas detcudnoc | no noitatnemelpmi stroper dna seulav selpicnirp fo .oN fo | -er dereenigne sessecorp ssenisuB | ecapskrow dehsibrufer ecffiO | selcihev derucorp rotoM | ygetarts noitacinummoC dna depoleved gnidnarb ygetarts | dedargpu etisbeW | ygetarts noitacinummoC dna depoleved gnidnarb ygetarts | tnemeganam krowemarf depoleved ksiR | tnemeganam krowemarf deweiver ksiR |

| seitivitca yeK | | tidua dna ekatrednU ecnanrevog ecnailpmoc | ot ilihawS retrahC eht dna etalsnarT ecivreS elliarB | remotsuc yevrus noitcafsitas tcudnoC | fo seulav selpicnirp tnemelpmI ecnanrevog lanoitan dna | ssecorp gnireenigne-er ekatrednU ssenisub | fo detaler tnemhsibrufeR dna ecapskrow ecffio | fo selcihev tnemerucorP rotom | noitacinummoc gnidnarb poleveD ygetarts dna | TDS edargpU etisbew | noitacinummoc gnidnarb poleveD ygetarts dna | tnemeganam weiver ro krowemarf poleveD ksir a | |

| ygetartS | | eht nehtgnertS ecnanrevog .serutcurts | | | | | krow tnemnorivne evorpmI | | | | | | |

Page 47

tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ,rotceriD

3

1 1 sisylana paG sisylana pag sllikS pag slliks tcudnoC etomorP D&MRH troper detcudnoc sisylana eeyolpme ytivitcudorp

3

1

1 sdeeN gniniarT sdeeN gniniarT ffats ekatrednU .ycneicffie dna tnemssessA tnemssessA gnidliub yticapac troper detcudnoc

81

34 34 ffats fo .oN detiurcer ffatS detiurcer 05 05 05 05 05 001 001 001 001 001 001 fo egatnecreP yticapac ffatS deniart ffats gnidliub 5 5 5 5 5 001 001 001 001 001 001 fo egatnecreP ecnamrofrep ffatS ffats tnemelpmI desiarppa ffats tnemeganam ecnamrofrep detnemelpmi tnemeganam 51 51 51 51 51 001 001 001 001 001 001 fo egatnecreP deniart ffatS ytivitcudorP deniart ffats ytivitcudorp no gnimaertsniam ytivitcudorp no gnimaertsniam gnimaertsniam

3

3

1

1

2 troper yevruS eeyolpmE eeyolpme tcudnoC yevrus noitcafsitas yevrus noitcafsitas detcudnoc ITRW ,SWK WDS 5 5 03 03 01

1

1 tcA deweiveR ni tcA desiveR efildliW eht weiveR nehtgnertS ecalp dna noitavresnoC dna lagel tcA tnemeganaM lanoitutitsni 3102 rof krowemarf elbaniatsus WDS 51 51 51 02 01 3 3 3 4 2 51 snoitaluger fo .oN snoitalugeR noitaluger poleveD efildliw depoleved depoleved ezilanoitarepo ot noitavresnoc tcA MCW eht dna WDS 02 02 51 51 5 4 4 3 3 1 stroper fo .oN stroper E&M ,gnirotinoM .tnemeganam dna noitaulave fo gnitroper stcejorp ,seicilop semmargorp dna WDS 02 02 02 02 01 2 2 2 2 1 9 ytilibisaef fo .oN yduts ytilibisaeF ytilibisaef tuo yrraC stroper yduts stroper stcejorp rof seiduts WDS 1 1 1 1 1 7 7 7 7 7 53 stroper fo .oN ecnamrofreP ecnamrofreP tnemeganam tnemeganam stroper .tnempoleved yticapac dna noitavonni ,hcraeser efildliw dna msiruot detimiL :2 eussi cigetartS .tnempoleved yticapac dna noitavonni ,hcraeser efildliw dna msiruot decnahnE :laog cigetartS tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 noitavonni dna hcraeser ,tnempoleved yticapaC :2 ARK .noitavonni dna hcraeser ,yticapac decnahnE :emoctuO efildliw dna msiruot elbaniatsus no noitavonni dna hcraeser ,tnempoleved yticapac etomorp oT :2 evitcejbo cigetartS ,lageL ,UMPPC ,rotceriD 02 1 1 seicilop fo .oN msiruot no yciloP no ycilop a poleveD poleveD nimdA ,yciloP depoleved depoleved gniniart gniniart msiruot weiver dna dna ,hcraeseR ,mulucirruc noitavonnI dna sdradnats rof senilediug 01 01 01 01 6 6 6 6 42 fo .oN ’sredlohekatS ’sredlohekats dloH .gniniart ’sredlohekats noitazitisnes noitazitisnes noitazitisnes msiruot no smurof msiruot no smurof smurof dleh ycilop gniniart ycilop gniniart 51 51 51 51 1 1 1 1 4 yticapac fo .oN gnidliub yticapaC yticapac etatilicaF ekatrednU gnidliub msiruot rof msiruot rof gnidliub yticapac msiruot rof sredlohekats sredlohekats tnempoleved sredlohekats detatilicaf msiruot rof detatilicaf sredlohekats 01 1 1 msiruot fo .oN msiruoT tnemhsilbatsE lanoisseforp ydob lanoisseforp msiruot a fo seidob dehsilbatse ydob lanoisseforp dehsilbatse

WDS 0 0 1

1 fo .oN hcraeser efildliW poleveD etomorP skrowemarf krowemarf ot smsinahcem dna hcraeser depoleved depoleved dna etaluger no noitavonni efildliw etanidrooc elbaniatsus ayneK ni hcraeser efildliw .tnempoleved

WDS 0 0 1

1 fo .oN no krowemarF poleveD skrowemarf stnemegagne no skrowemarf depoleved cimedaca htiw stnemegagne hcraeser dna cimedaca htiw snoitutitsni hcraeser dna depoleved snoitutitsni ITRW WDS 000,2 000,6 000,5 000,4 1 dna hcraeseR a hsilbatsE buh noitavonni dna hcraeser dehsilbatse buh noitavonni SWK ,ITRW WDS 0 3 5

1 gnitcepsorpoiB decnahnE poleveD ni senilediug fo gnitcepsorpoib gnitcepsorpoib ecalp secruoser efildliw senilediug 76 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 77

| ytilibisnopseR | troppuS | | | | | | | | ITRW ,SWK | | | | | .tnempoleved yticapac dna noitavonni ,hcraeser efildliw dna msiruot detimiL :2 eussi cigetartS | .tnempoleved yticapac dna noitavonni ,hcraeser efildliw dna msiruot decnahnE :laog cigetartS |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | ,rotceriD D&MRH | | | | | | | WDS | WDS | WDS | WDS | WDS | | |

| )snoillim shsK( tegduB | 5Y | - | - | - | 05 | 5 | 51 | - | 5 | 51 | 02 | 02 | 1 | | |

| | 4Y | - | - | - | 05 | 5 | 51 | 3 | 5 | 51 | 02 | 02 | 1 | | |

| | 3Y | - | 3 | - | 05 | 5 | 51 | - | 03 | 51 | 51 | 02 | 1 | | |

| | 2Y | - | - | - | 05 | 5 | 51 | 3 | 03 | 02 | 51 | 02 | 1 | | |

| | 1Y | 3 | | 81 | 05 | 5 | 51 | | 01 | 01 | 5 | 01 | 1 | | |

| | 5Y | - | - | - | 001 | 001 | 001 | - | - | 3 | 4 | 2 | 7 | | |

| | 4Y | - | - | - | 001 | 001 | 001 | 1 | 1 | 3 | 4 | 2 | 7 | | |

| | 3Y | - | 1 | - | 001 | 001 | 001 | - | - | 3 | 3 | 2 | 7 | | |

| | 2Y | - | - | - | 001 | 001 | 001 | 1 | - | 4 | 3 | 2 | 7 | | |

| | 1Y | 1 | - | 34 | 001 | 001 | 001 | - | - | 2 | 1 | 1 | 7 | | |

| tegraT | sraey 5 | 1 | 1 | 34 | 001 | 001 | 001 | 2 | 1 | 51 | | 9 | 53 | | |

| srotacidni tuptuO | | sisylana troper paG | sdeeN tnemssessA gniniarT troper | ffats detiurcer fo .oN | fo egatnecreP deniart ffats | desiarppa fo egatnecreP ffats | ytivitcudorp gnimaertsniam fo egatnecreP deniart ffats no | troper yevruS | tcA deweiveR | snoitaluger depoleved fo .oN | stroper fo .oN | ytilibisaef stroper fo yduts .oN | stroper fo .oN | | |

| tuptuo detcepxE | | sisylana detcudnoc pag sllikS | sdeeN tnemssessA detcudnoc gniniarT | detiurcer ffatS | yticapac gnidliub ffatS | ecnamrofrep tnemeganam detnemelpmi ffatS | ytivitcudorp gnimaertsniam deniart ffatS no | yevrus eeyolpmE noitcafsitas detcudnoc | ni tcA desiveR ecalp | snoitalugeR depoleved | stroper E&M | yduts ytilibisaeF stroper | ecnamrofreP tnemeganam stroper | | |

| seitivitca yeK | | pag slliks tcudnoC sisylana | gnidliub ffats ekatrednU yticapac | | | ffats ecnamrofrep tnemeganam tnemelpmI | gnimaertsniam ytivitcudorP | eeyolpme yevrus noitcafsitas tcudnoC | efildliW dna tcA noitavresnoC tnemeganaM eht weiveR 3102 | noitaluger ezilanoitarepo tcA MCW poleveD eht ot | stcejorp semmargorp dna ,gnirotinoM fo noitaulave gnitroper ,seicilop dna | ytilibisaef stcejorp rof tuo seiduts yrraC | ecnamrofreP tnemeganam | | |

| ygetartS | | .ycneicffie ytivitcudorp eeyolpme etomorP dna | | | | | | | rof .tnemeganam noitavresnoc nehtgnertS lanoitutitsni krowemarf elbaniatsus dna efildliw lagel dna | | | | | | |

| ytilibisnopseR | troppuS | noitavonni dna hcraeser ,tnempoleved yticapaC :2 ARK | .noitavonni dna hcraeser ,yticapac decnahnE :emoctuO | efildliw dna msiruot elbaniatsus no noitavonni dna hcraeser ,tnempoleved yticapac etomorp oT :2 evitcejbo cigetartS | ,lageL ,UMPPC nimdA | | | | - | - | ITRW | SWK ,ITRW |

|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | | dna ,hcraeseR noitavonnI ,rotceriD ,yciloP | | | | WDS | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | | | | | 01 | 51 | | 0 | 0 | | 0 |

| | 4Y | | | | | 01 | 51 | | | | 000,2 | |

| | 3Y | | | | | 01 | 51 | 01 | 0 | 0 | 000,6 | 3 |

| | 2Y | | | | 02 | 01 | 51 | | | | 000,5 | |

| | 1Y | | | | | | | | 1 | 1 | 000,4 | 5 |

| | 5Y | | | | | 6 | 1 | | - | - | | - |

| | 4Y | | | | | 6 | 1 | | | | | |

| | 3Y | | | | | 6 | 1 | 1 | | | | |

| | 2Y | | | | 1 | 6 | 1 | | - | - | | - |

| | 1Y | | | | | | | | | | | |

| tegraT | sraey 5 | | | | 1 | 42 | 4 | 1 | 1 | 1 | | 1 |

| srotacidni tuptuO | | | | | seicilop depoleved fo .oN | ’sredlohekats noitazitisnes smurof fo .oN | yticapac sredlohekats msiruot detatilicaf gnidliub fo .oN rof | msiruot lanoisseforp dehsilbatse fo seidob .oN | skrowemarf depoleved fo .oN | skrowemarf depoleved fo .oN | 1 | gnitcepsorpoiB ni senilediug ecalp |

| tuptuo detcepxE | | | | | depoleved msiruot no gniniart yciloP | msiruot dleh ’sredlohekatS ycilop noitazitisnes no smurof gniniart | gnidliub sredlohekats msiruot detatilicaf yticapaC rof | ydob lanoisseforp dehsilbatse msiruoT | hcraeser krowemarf depoleved efildliW | no stnemegagne cimedaca hcraeser krowemarF snoitutitsni depoleved htiw dna | buh dna dehsilbatse noitavonni hcraeseR | fo secruoser gnitcepsorpoib decnahnE efildliw |

| seitivitca yeK | | | | | no ycilop gniniart a poleveD msiruot | ’sredlohekats msiruot ycilop noitazitisnes no smurof gniniart dloH | msiruot yticapac sredlohekats rof etatilicaF gnidliub | ydob tnemhsilbatsE msiruot lanoisseforp a fo | efildliw ayneK ot smsinahcem dna etanidrooc ni poleveD etaluger hcraeser | no stnemegagne cimedaca hcraeser skrowemarf snoitutitsni poleveD htiw dna | buh dna a noitavonni hsilbatsE hcraeser | gnitcepsorpoib senilediug poleveD |

| ygetartS | | | | | dna rof weiver ,mulucirruc sdradnats senilediug poleveD .gniniart dna | | tnempoleved sredlohekats ekatrednU msiruot yticapac rof | | dna no .tnempoleved noitavonni elbaniatsus etomorP hcraeser efildliw | | | |

Page 48

tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5

WDS 0 0 1

1 latipac larutaN latipac larutaN a ekatrednU ecalp ni troper troper noitaulav latipac larutan tnemssessa noitaulav dna smetsysoce no secivres

0 4 0

1 troper susneC efildliw lanoitaN a ekatrednU troper susnec efildliw lanoitan hsilbatse ot susnec snoitalupop efildliw

0 1 0

1 cfiiceps seicepS troper

0 1 0

1 troper metsysocE WDS SWK 01 01 01 01 7 74 fo .oN desab erutaN desab-erutaN dna noitazitisnes snoitpo msiruot snoitpo msiruot arof ssenerawa decnahne retaerg rof nekatrednu eulav noitavresnoc 03 01 52 51 51 01 57 ytinummoc fo .oN larutcurtsarfnI seicnavresnoc ot troppus detroppus ytinummoc seicnavresnoc dedivorp 6 4 7 7 5 2 52 fo .oN ssenerawa cilbuP evitavonni etomorP dna noitazitisnes dna eniram ni sehcaorppa arof ssenerawa metsysoce latsaoc evorpmi ot nekatrednu detcudnoc lacol rof sdoohilevil ni seitinummoc

SWK 0 0 1

1 sdeeN eht enimreteD latsaoc dna eniram tnemssessa larutcurtsarfni smetsysoce troper eht rof sdeen desab-eniram ytinummoc seicnavresnoc

0 1 0

1 /sevitaitini fo .oN detegrat edivorP sAMML .troppus .detroppus tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ITRW WDS

673 626 001 0

2 1 1

4 fo .oN eht ecnahnE eht nehtgnertS dliuB detcurtsnoc ITRW fo yticapac hcraeseR efildliW lanoitutitsni deppiuqe dna gniniarT dna rof yticapac sertnec hcraeser )ITRW( etutitsnI elbaniatsus efildliw .tnemeganam ITRW WDS 0 0 94 04 601

2 2 9 31 seitilicaf fo .oN noitatilibaheR detatilibaher dna hcraeser fo seitilicaf gniniart ITRW ,SWK WDS 445 655 045 0 0 1 1 1

1 gniniart ,hcraeseR gniniart ,hcraeseR ecnerefnoc dna ecnerefnoc dna xelpmoc xelpmoc depoleved depoleved ITRW ,SWK WDS 0 0 06 26 0 1 1 1

1 lanoitaN na hsilbatsE efildliw detargetni efildliw detargetni esabatad esabatad ITRW WDS 0001 0003 0002 1 1 2 decnahnE na hsilbatsE fo noitavresnoc detargetni ecruoser efildliw dna utis-xe gnitcepsorpoib fo noitidda eulaV ytilicaf secruoser efildliw decnahne rof stfieneb ITRW WDS 05 05 05 05 05 1 1 1 1 1 02 /stroper hcraeseR noitamrofnI rof troppus edivorP reep/snoitacilbup rof atad dna hcraeser detegrat slanruoj deweiver desab-ecnedive rof snoitnevretni ot gnikam-noisiced desab-ecnedive dna ycilop mrofni ot gnikam-noisiced tnemeganam dna ycilop mrofni tnemeganam ITRW WDS 268 738 548 527 337 1 1 1 1 1 5 srefsnart fo .oN ot refsnart stnarG enod ITRW ,SWK ,KCW WDS 52 52 81 81 01 21 21 01 01 3 74 cilbup fo .oN ssenerawa cilbuP etanidrooC ytnuoc ,ITRW arof ssenerawa elbaniatsus no ,hcaertuo cilbup stnemnrevog efildliw dna ssenerawa tnemeganam noitapicitrap ot semmargorp snayneK lla egagne 78 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 79

| ytilibisnopseR | troppuS | - | - | - | - | WDS | | | - | - |

|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | | | | SWK | | | SWK | |

| )snoillim shsK( tegduB | 5Y | 0 | 0 | 0 | 0 | 01 | | | 0 | 0 |

| | 4Y | | | | | | | | | |

| | 3Y | 0 | 4 | 1 | 1 | 01 | | | 0 | 1 |

| | 2Y | | | | | | | | | |

| | 1Y | 1 | 0 | 0 | 0 | 01 | 03 | 6 | 1 | 0 |

| | 5Y | - | - | - | - | 01 | 01 | 4 | - | - |

| | 4Y | | | | | | 52 | 7 | | |

| | 3Y | | | | | | 51 | 7 | | |

| | 2Y | - | - | - | - | 7 | 51 | 5 | - | - |

| | 1Y | | | | | | 01 | 2 | | |

| tegraT | sraey 5 | 1 | 1 | 1 | 1 | 74 | 57 | 52 | 1 | 1 |

| srotacidni tuptuO | | latipac ecalp ni larutaN troper | troper susneC | cfiiceps seicepS troper | troper metsysocE | dna arof noitazitisnes nekatrednu ssenerawa fo .oN | ytinummoc seicnavresnoc detroppus fo .oN | dna arof noitazitisnes nekatrednu ssenerawa fo .oN | tnemssessa sdeeN troper | /sevitaitini .detroppus sAMML fo .oN |

| tuptuo detcepxE | | troper latipac noitaulav larutaN | efildliw troper lanoitaN susnec | | | snoitpo desab decnahne erutaN msiruot | larutcurtsarfnI seicnavresnoc ot ytinummoc dedivorp troppus | metsysoce ssenerawa dna detcudnoc eniram latsaoc cilbuP ni | eht larutcurtsarfni eht desab-eniram seicnavresnoc enimreteD ytinummoc rof sdeen | detegrat .troppus edivorP |

| seitivitca yeK | | latipac noitaulav smetsysoce a tnemssessa ekatrednU larutan secivres dna no | hsilbatse snoitalupop efildliw a ekatrednU ot lanoitan susnec efildliw | | | eulav snoitpo desab-erutaN noitavresnoc retaerg msiruot rof | | evitavonni lacol latsaoc ni rof seitinummoc sehcaorppa evorpmi sdoohilevil dna smetsysoce etomorP eniram ot | | |

| ygetartS | | | | | | | | | | |

| ytilibisnopseR | troppuS | ITRW | ITRW | ITRW ,SWK | ITRW ,SWK | ITRW | | ITRW | ITRW | ytnuoc stnemnrevog ,SWK ,KCW ,ITRW |

|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | - | 0 | 445 | 0 | | | 05 | 268 | 52 |

| | 4Y | 673 | 0 | 655 | 0 | 0001 | | 05 | 738 | 52 |

| | 3Y | 626 | 94 | 045 | 06 | 0003 | | 05 | 548 | 81 |

| | 2Y | 001 | 04 | 0 | 26 | 0002 | | 05 | 527 | 81 |

| | 1Y | 0 | 601 | 0 | 0 | | | 05 | 337 | 01 |

| | 5Y | - | - | 1 | 1 | | | 1 | 1 | 21 |

| | 4Y | 2 | - | 1 | 1 | 1 | | 1 | 1 | 21 |

| | 3Y | 1 | 2 | 1 | 1 | 1 | | 1 | 1 | 01 |

| | 2Y | 1 | 2 | - | - | | | 1 | 1 | 01 |

| | 1Y | - | 9 | - | - | | | 1 | 1 | 3 |

| tegraT | sraey 5 | 4 | 31 | 1 | 1 | 2 | | 02 | 5 | 74 |

| srotacidni tuptuO | | sertnec deppiuqe detcurtsnoc hcraeser fo .oN dna | seitilicaf detatilibaher fo .oN | gniniart ecnerefnoc ,hcraeseR depoleved xelpmoc dna | efildliw detargetni lanoitaN esabatad | fo ecruoser noitavresnoc decnahnE efildliw | fo secruoser noitidda decnahne stfieneb efildliw eulaV rof | /stroper reep/snoitacilbup slanruoj hcraeseR deweiver | srefsnart fo enod .oN | arof cilbup ssenerawa fo .oN |

| tuptuo detcepxE | | ITRW eht fo ecnahnE yticapac | dna seitilicaf noitatilibaheR hcraeser gniniart fo | gniniart ecnerefnoc ,hcraeseR depoleved xelpmoc dna | efildliw na detargetni hsilbatsE esabatad | gnitcepsorpoib na detargetni dna hsilbatsE utis-xe ytilicaf | | ot dna desab-ecnedive gnikam-noisiced noitamrofnI rof ycilop tnemeganam atad mrofni dna | ot refsnart stnarG ITRW | ssenerawa elbaniatsus tnemeganam cilbuP efildliw no |

| seitivitca yeK | | hcraeseR eht )ITRW( gniniarT nehtgnertS etutitsnI efildliW dna | | | | | | rof ot troppus hcraeser rof desab-ecnedive gnikam-noisiced dna snoitnevretni ycilop tnemeganam detegrat edivorP mrofni | | snayneK ,hcaertuo dna ot noitapicitrap semmargorp etanidrooC ssenerawa lla egagne cilbup |

| ygetartS | | .tnemeganam lanoitutitsni rof elbaniatsus yticapac efildliw dliuB | | | | | | | | |

Page 49

tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 fo yrtsiniM WDS 01 01 01 0 0 5 5 5

51 seitisrevinu fo .oN noitavresnoC a etaitinI ,noitacudE degagne arof pihsredael noitavresnoc SWK ,ITRW dleh pihsredael ni emmargorp htiw noitaroballoc seitisrevinu SWK ,ITRW WDS 7 5 3 0 0 55 04 02

511 troper ANT sisylana pag sllikS gniniarT a tuo yrraC troper tnemssessA sdeeN alucirruc fo .oN deweiver alucirruC deweiver

1 wen fo .oN alucirruc weN alucirruc depoleved depoleved ITRW

01

052 052 052

1 deweiveR hcraeser deweiveR fo weiver mret-diM adnega hcraeser adnega fo noitatnemelpmi efildliw lanoitan eht adnega hcraeser 01 01 01 01

1 1 052

000,1 fo .oN detroppuS gnivlover hsilbatsE seiraicfieneb esabatad ’stneduts stneduts rof naol ITRW

52 52

001 002 001

1 dehsilbatsE dna gnideerB efildliw hsilbatsE dna gnideerb noitartsnomed dna gnideerb noitartsnomed sertnec noitartsnomed sertnec dehsilbatse sertnec WDS 02 91 41 51 21 001 001 001 08 02 005 fo .oN ,erawdraH TCI dliuB erutcurtsarfni erawtfos erutcurtsarfni dna deriuqca ytiruces dna yticapac sdeen dellatsni erutcurtsarfni deriuqca WDS 005 005 005 005 005 001 001 001 fo % devorpmI ecivres devorpmI evitartsinimda evitartsinimda yreviled devorpmi secivres secivres SWK WDS 01 01 9 7 5 5 7 5 5 3 52 yticapac fo .oN ezilanoitutitsnI gnidliub yticapaC gnidliub noitavresnoc ,seitinummoc rof semmargorp ssenerawa wal ,snoitutitsni nekatrednu tnemecrofne dna seicnega slaudividni WDS 5 5 5 5 5 1 1 1 1 1 5 sdeeN gniniarT slliks eht yfitnedI gniniarT a tcudnoC tcudnoC )ANT( tnemssessA hguorht pag tnemssessA sdeeN ycnetepmoc gniniart ,troper sdeeN gniniarT tnemssessa snoitcejorp dna fo tnemssessA yticapac RH dna gniniart dna ekatrednu dna stnemeriuqer noitnevretni serusaem tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 WDS 5 5 5 5 5 1 1 1 1 1 5 ni yrotnevni sllikS lla etadilosnoC slliks a eraperP ecalp elbaliava eht yrotnevni etatS eht ni slliks tnemtrapeD 611 111 701 301 411 ffats fo .oN gnffiats lamitpO secruoser namuH level )secivres troppus( .ssenerawa dna noitacinummoc cilbup ,noitacude noitavresnoc etomorp oT :3 evitcejbo cigetartS ,lageL ,UMPPC ,rotceriD 57 1 1 lanoitan fo .oN msiruot lanoitaN eht poleveD nehtgnertS nimdA ,yciloP slatrop msiruot latrop msiruot lanoitan noitamrofni dna hcraeseR depoleved latrop gnirahs noitavonnI .msinahcem TCI rotceriD 5 5 001 001 001 latrop msiruot % msiruot lanoitaN eht niatniaM deniatniam deniatniam latrop msiruot lanoitan latrop 5 5 001 05 001 noitargetni fo % detargetni latroP latrop eht etargetnI msiruot rehto htiw msiruot rehto htiw smetsys smetsys 01 01 2 2 4 fo .oN ’sredlohekatS ’sredlohekats dloH ’sredlohekats noitazitisnes noitazitisnes noitazitisnes msiruot no smurof eht no smurof dleh smurof dleh latrop latrop msiruot SWK ,KCW WDS 92 92 92 92 92 1 1 1 1 1 5 tnuomA eht ecnahnE eht nehtgnertS dliuB ot derrefsnart KCW fo yticapac fo sbulC efildliW lanoitutitsni KCW )KCW( ayneK rof yticapac noitavresnoc SWK ,KCW WDS 62 42 42 12 02 fo rebmuN detacude stnedutS stneduts etacudE ssenerawa stneduts efildliw no efildliw no .noitacude detacude noitavresnoc noitavresnoc efildliw no noitavresnoc rehto ,ITRW WDS 22 0 02 0 51 1 1 1 3 efildliw lainneiB dna noitamrofnI lainneib enevnoC dna ssenerawA sredlohekats cfiitneics no egdelwonk cfiitneics efildliw .noitapicitrap ecnerefnoc snoitalupop efildliw ecnerefnoc sdnert htlaeh dna deliava srentraP WDS

001

1

1 efildliw lainneirT efildliw lainneirT lainneirt dloH noitavresnoc noitavresnoc efildliw troper timmus dleh timmus murof noitavresnoc tseb esacwohs ot secitcarp WDS WDS 58 58 08 57 57 5 5 5 5 5 52 fo .oN gnirahs egdelwonK ni etapicitraP secnerefnoc secitcarp tseb dna lanoitanretni deriuqca cfiitneics secnerefnoc 80 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 81

| ytilibisnopseR | troppuS | fo ,noitacudE SWK yrtsiniM ,ITRW | SWK ,ITRW | | | ITRW | | | | | SWK | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | | | - | | ITRW | WDS | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 01 | 7 | | | - | 01 | - | 02 | 005 | 01 | 5 |

| | 4Y | 01 | 5 | | | 01 | 01 | 52 | 91 | 005 | 01 | 5 |

| | 3Y | 01 | 3 | | | - | 01 | 52 | 41 | 005 | 9 | 5 |

| | 2Y | 0 | 0 | | | - | 01 | - | 51 | 005 | 7 | 5 |

| | 1Y | 0 | 0 | | | - | - | - | 21 | 005 | 5 | 5 |

| | 5Y | 5 | 55 | | - | 052 | - | 001 | 001 | | 5 | 1 |

| | 4Y | 5 | 04 | | - | 052 | 1 | 002 | 001 | | 7 | 1 |

| | 3Y | 5 | 02 | | 1 | 052 | 1 | 001 | 001 | | 5 | 1 |

| | 2Y | - | - | | | - | 052 | - | 08 | 001 | 5 | 1 |

| | 1Y | - | - | | | - | - | - | 02 | 001 | 3 | 1 |

| tegraT | sraey 5 | 51 | 511 | | | 1 | 000,1 | 1 | 005 | 001 | 52 | 5 |

| srotacidni tuptuO | | seitisrevinu degagne fo .oN | troper ANT | alucirruc deweiver fo .oN | wen depoleved alucirruc fo .oN | adnega deweiveR hcraeser | seiraicfieneb fo .oN | noitartsnomed dna dehsilbatsE gnideerb sertnec | erutcurtsarfni dna deriuqca dellatsni fo .oN | devorpmi evitartsinimda secivres fo % | yticapac semmargorp nekatrednu gnidliub fo .oN | )ANT( sdeeN gniniart snoitcejorp tnemssessA gniniarT ,troper dna |

| tuptuo detcepxE | | arof noitavresnoC pihsredael dleh | sisylana pag troper sllikS | deweiver alucirruC | alucirruc depoleved weN | hcraeser deweiveR adnega | esabatad detroppuS ’stneduts | noitartsnomed dna dehsilbatse gnideerB sertnec | erutcurtsarfni ytiruces ,erawdraH erawtfos deriuqca dna | evitartsinimda devorpmI secivres | ezilanoitutitsnI noitavresnoc ssenerawa | slliks sdeeN fo stnemeriuqer eht hguorht tnemssessA gniniart yfitnedI gniniarT pag dna |

| seitivitca yeK | | htiw ni noitavresnoc noitaroballoc pihsredael emmargorp seitisrevinu a etaitinI | gniniarT tnemssessA a tuo sdeeN yrraC | | | fo fo efildliw weiver noitatnemelpmi adnega lanoitan mret-diM hcraeser eht | gnivlover stneduts hsilbatsE rof naol | efildliw noitartsnomed dna hsilbatsE gnideerb sertnec | yticapac erutcurtsarfni TCI sdeen dliuB | ecivres devorpmI yreviled | gnidliub ,seitinummoc wal tnemecrofne dna ,snoitutitsni slaudividni yticapaC seicnega rof | gniniarT tnemssessA a tcudnoC sdeeN |

| ygetartS | | | | | | | | | | | | yticapac ekatrednu ycnetepmoc tnemssessa noitnevretni serusaem tcudnoC RH dna dna |

| ytilibisnopseR | troppuS | | | .ssenerawa dna noitacinummoc cilbup ,noitacude noitavresnoc etomorp oT :3 evitcejbo cigetartS | ,lageL ,UMPPC nimdA | TCI rotceriD | | | SWK ,KCW | SWK ,KCW | sredlohekats rehto ,ITRW | | srentraP | WDS |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | | | dna noitavonnI ,rotceriD hcraeseR ,yciloP | | | | WDS | WDS | WDS | | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 5 | 611 | | | 5 | 5 | 01 | 92 | 62 | 22 | | - | 58 |

| | 4Y | 5 | 111 | | | 5 | 5 | 01 | 92 | 42 | 0 | | - | 58 |

| | 3Y | 5 | 701 | | 57 | | | | 92 | 42 | 02 | | 001 | 08 |

| | 2Y | 5 | 301 | | | | | | 92 | 12 | 0 | | - | 57 |

| | 1Y | 5 | 411 | | | | | | 92 | 02 | 51 | | - | 57 |

| | 5Y | 1 | | | | 001 | 001 | 2 | 1 | | 1 | | - | 5 |

| | 4Y | 1 | | | | 001 | 05 | 2 | 1 | | | | - | 5 |

| | 3Y | 1 | | | 1 | | | | 1 | | 1 | | 1 | 5 |

| | 2Y | 1 | | | | | | | 1 | | | | - | 5 |

| | 1Y | 1 | | | | | | | 1 | | 1 | | - | 5 |

| tegraT | sraey 5 | 5 | | | 1 | 001 | 001 | 4 | 5 | | 3 | | 1 | 52 |

| srotacidni tuptuO | | ni yrotnevni sllikS ecalp | ffats fo .oN | | lanoitan slatrop depoleved msiruot fo .oN | latrop deniatniam msiruot % | noitargetni fo % | ’sredlohekats noitazitisnes dleh smurof fo .oN | ot derrefsnart tnuomA KCW | noitavresnoc fo rebmuN stneduts detacude efildliw no | efildliw ecnerefnoc lainneiB cfiitneics | | efildliw troper noitavresnoc lainneirT timmus | secnerefnoc fo .oN |

| tuptuo detcepxE | | etatS lla etadilosnoC elbaliava tnemtrapeD eht ni slliks eht | gnffiats lamitpO level | | msiruot lanoitaN latrop | deniatniam msiruot lanoitaN latrop | msiruot detargetni rehto smetsys latroP htiw | msiruot ’sredlohekatS noitazitisnes no dleh smurof latrop | KCW eht fo ecnahnE yticapac | detacude noitavresnoc efildliw stnedutS no | snoitalupop sdnert dna no noitamrofnI egdelwonk htlaeh efildliw deliava dna | | efildliw noitavresnoc dleh lainneirT timmus | gnirahs secitcarp egdelwonK tseb deriuqca dna |

| seitivitca yeK | | slliks a yrotnevni eraperP | secruoser )secivres troppus( namuH | | msiruot eht poleveD lanoitan latrop | msiruot eht niatniaM lanoitan latrop | latrop msiruot eht rehto etargetnI smetsys htiw | ’sredlohekats eht latrop noitazitisnes no smurof msiruot dloH | fo eht sbulC )KCW( nehtgnertS efildliW ayneK | stneduts noitavresnoc efildliw etacudE no | lainneib cfiitneics ecnerefnoc enevnoC efildliw | | murof tseb lainneirt noitavresnoc esacwohs secitcarp efildliw dloH ot | ni lanoitanretni secnerefnoc etapicitraP cfiitneics |

| ygetartS | | | | | nehtgnertS noitamrofni .msinahcem gnirahs | | | | noitavresnoc lanoitutitsni rof ssenerawa .noitacude yticapac dliuB | | dna .noitapicitrap ssenerawA | | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ,ITRW ,SWK WDS 2 2 2 2 0 01 01 01 01 05 fo .oN no detacude cilbuP ekatrednU rehto ,KCW noitazitisnes .ecnetsixe-oc dna noitazitisnes sredlohekats seitivitca tnemegagne nekatrednu efildliw ni seitivitca CWH dna saera .g.E( stopstoh ,sgniteem cilbup swohs daor aidem dna )stnemegagne ,KCW ,SWK WDS 0 0 3 0 0 1

1 enO desaercnI a poleveD rehto noitacinummoc no ssenerawa ,noitacinummoc sredlohekats hcaertuo dna dna efildliw dna ssenerawa ygetarts ni seitinutroppo ygetarts hcaertuo depoleved rotces efildliw eht seussi efildliw no ATCI WDS 0 0 0 2 0

1

1 etisbeW ytilibisiv desaercnI dna pmaveR depoleved WDS fo WDS eht poleved etisbew SWK ,ITRW WDS 3 3 3 3 3 2 2 2 2 2 01 cfiitneics fo .oN desab-ecnedivE atad hcraeser liavA dna selcitra gnikam-noisiced noitamrofni dna snoitacilbup tnempoleved no htiw srotces ot stcejorp tceridni dna tcerid efildliw no stcapmi cimedacA WDS 4 2 2 2 0 2 1 1 1 5 fo .oN efildliw desaercnI na poleveD snoitutitsni tnemegagne noitavresnoc tnemegagne skrowemarf semmargorp htiw krowemarf cimedaca htiw aisopmys dna dna snoitutitsni snoitutitsni efildliw no no seitisrevinu depoleved noitavresnoc noitavresnoc emmargorp ,ITRW ,SWK WDS 52 52 52 52 0 %5 %5 %5 %5 %02 % launnA noitullop decudeR lortnoc noitulloP rehto ,KCW noitcuder ni noitcuder saera detcetorp ni dna serusaem sredlohekats setsaw fo setsaw eht gnicrofne ylralucitrap( esu-elgnis no nab )etsaw dilos sAP ni scitsalp WDS 07 07 86 66 66 11 11 11 11 11 55 syad fo .oN ssenerawA noitaromemmoC no noitaerc lanoitanretni fo noitavresnoc syad noitavresnoc stneve dna .tnemtsevni wol dna secruoser laicnanfi etauqedanI :3 eussi cigetartS .tnemtsevni desaercni dna noitazilibom ecruoser decnahnE :3 laog cigetartS tnemtsevni dna noitazilibom ecruoseR :3 ARK .ytilibaniatsus laicnaniF :emoctuO tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 .rotces efildliw dna msiruot eht ni tnemtsevni dna noitazilibom ecruoser ecnahne oT :4 evitcejbo cigetartS MDA etarotceriD 03

1 1 1 3 evitavonni fo .oN evitavonnI evitavonni poleveD hsilbatsE msiruoT fo sledom gnicnanfi gnicnanfi gnicnanfi elbaniatsus tnemtsevnI depoleved smsinahcem ,SEP( msinahcem evitavonni dna ecnaniF dna depoleved tnioj ,dnob neerg gnidnuf msiruot )erutnev .msinahcem UMPPC 5 1 1 1 1

4 elbaknab fo .oN tcejorp elbaknaB elbaknab poleveD slasoporp tcejorp slasoporp slasoporp tcejorp depoleved depoleved ecnaniF 01 1 1 ecruoser msiruoT ecruoser msiruoT a poleveD noitazilibom noitazilibom ecruoser msiruot ygetarts depoleved ygetarts noitazilibom depoleved ygetarts 5 1 1 1 3 laiceps fo .oN gnicnanfi laicepS laiceps gnipoleveD gnicnanfi semehcs semehcs gnicnanfi semehcs depoleved sulumits eht .g.e emehcs 01 1 1 1 3 eunever fo .oN dna euneveR eht gninedaorB deweiver esab saera gnidnuf dna eunever denedaorb saera gnidnuf 0 1 1 eunever fo .oN detaerc esab 5 1 tnempoleveD tnempoleveD dna tuo paM deppam srentrap deppam srentrap a poleved tuo tuo eht rof esabatad tnempoleved srentrap 2 4 4 4 4 4 02 dleh arof fo .oN fo .oN tnempoleveD tnempoleved srentrap srentrap arof tnemegagne arof tnemegagne 5 1 rof esabataD rof esabataD ekatrednU tnempoleved tnempoleved tnempoleved srentrap srentrap srentrap etadilosnoc detadilosnoc arof tnemegagne 2

1

1

2 dengis fo .oN sUoM gnicnaniF gnicnanfi poleveD sUoM gnicnanfi stnemeerga ro ro sUoM stnemeerga ro dna depoleved stnemeerga dengis

1

1 gnidnuf fo .oN gnidnuF gnidnuf a poleveD skrowemarf krowemarf krowemarf depoleved depoleved 82 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 83

| ytilibisnopseR | troppuS | sredlohekats ,ITRW rehto ,SWK ,KCW | sredlohekats ,KCW ,SWK rehto | ATCI | SWK ,ITRW | snoitutitsni cimedacA | sredlohekats ,ITRW rehto ,SWK ,KCW | | .tnemtsevni wol dna secruoser laicnanfi etauqedanI :3 eussi cigetartS | .tnemtsevni desaercni dna noitazilibom ecruoser decnahnE :3 laog cigetartS | tnemtsevni dna noitazilibom ecruoseR :3 ARK | .ytilibaniatsus laicnaniF :emoctuO |

|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | WDS | WDS | | | | |

| )snoillim shsK( tegduB | 5Y | 2 | 0 | 0 | 3 | 4 | 52 | 07 | | | | |

| | 4Y | 2 | 0 | 0 | 3 | 2 | 52 | 07 | | | | |

| | 3Y | 2 | 3 | 0 | 3 | 2 | 52 | 86 | | | | |

| | 2Y | 2 | 0 | 2 | 3 | 2 | 52 | 66 | | | | |

| | 1Y | 0 | 0 | 0 | 3 | 0 | 0 | 66 | | | | |

| | 5Y | 01 | | - | 2 | 2 | %5 | 11 | | | | |

| | 4Y | 01 | 1 | - | 2 | 1 | %5 | 11 | | | | |

| | 3Y | 01 | | - | 2 | 1 | %5 | 11 | | | | |

| | 2Y | 01 | - | 1 | 2 | 1 | %5 | 11 | | | | |

| | 1Y | | - | - | 2 | | | 11 | | | | |

| tegraT | sraey 5 | 05 | 1 | 1 | 01 | 5 | ylralucitrap( )etsaw noitcuder setsaw %02 dilos fo | 55 | | | | |

| srotacidni tuptuO | | noitazitisnes nekatrednu seitivitca fo .oN | noitacinummoc hcaertuo depoleved ygetarts enO dna | depoleved etisbeW | cfiitneics dna snoitacilbup selcitra fo .oN | cimedaca tnemegagne skrowemarf snoitutitsni depoleved fo .oN htiw | ni % noitcuder launnA setsaw | syad fo .oN | | | | |

| tuptuo detcepxE | | no detacude .ecnetsixe-oc cilbuP | rotces ni no seitinutroppo desaercnI ssenerawa dna efildliw efildliw eht | ytilibisiv desaercnI WDS fo | desab-ecnedivE gnikam-noisiced tnempoleved stcejorp no | efildliw noitavresnoc semmargorp aisopmys noitavresnoc desaercnI efildliw dna no | noitullop saera detcetorp decudeR ni | noitavresnoc ssenerawA no noitaerc | | | | |

| seitivitca yeK | | efildliw dna CWH ,sgniteem .g.E( )stnemegagne ekatrednU noitazitisnes tnemegagne ni dna swohs aidem seitivitca stopstoh saera cilbup daor dna | ,noitacinummoc ygetarts seussi dna a ssenerawa efildliw poleveD hcaertuo no | WDS dna eht pmaveR poleved etisbew | atad tceridni efildliw noitamrofni hcraeser htiw no srotces dna stcapmi tcerid liavA dna ot | htiw dna no na tnemegagne krowemarf snoitutitsni seitisrevinu noitavresnoc emmargorp poleveD | esu-elgnis lortnoc dna eht sAP noitulloP serusaem gnicrofne ni no scitsalp nab | syad noitaromemmoC lanoitanretni noitavresnoc stneve dna fo | | | | |

| ygetartS | | | | | | | | | | | | |

| ytilibisnopseR | troppuS | .rotces efildliw dna msiruot eht ni tnemtsevni dna noitazilibom ecruoser ecnahne oT :4 evitcejbo cigetartS | MDA | UMPPC | ecnaniF | | | | | | | | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | etarotceriD msiruoT tnemtsevnI ecnaniF dna fo | | | | | | | | | | |

| )snoillim shsK( tegduB | 5Y | | | | | | | | | | | | |

| | 4Y | | | | | | | | | | | | |

| | 3Y | | | | | | | | | | | | |

| | 2Y | | 03 | 5 | 01 | 5 | 01 | 0 | 5 | 2 | 5 | 2 | - |

| | 1Y | | | | | | | | | | | | |

| | 5Y | | - | 1 | | | | | | 4 | | - | |

| | 4Y | | | 1 | | 1 | 1 | | | 4 | | 1 | |

| | 3Y | | 1 | 1 | | 1 | 1 | 1 | | 4 | | - | |

| | 2Y | | 1 | 1 | 1 | 1 | 1 | | | 4 | | 1 | 1 |

| | 1Y | | 1 | - | | | | | 1 | 4 | 1 | - | - |

| tegraT | sraey 5 | | 3 | 4 | 1 | 3 | 3 | 1 | | 02 | | 2 | 1 |

| srotacidni tuptuO | | | evitavonni sledom depoleved gnicnanfi fo .oN | slasoporp elbaknab depoleved tcejorp fo .oN | ecruoser noitazilibom depoleved msiruoT ygetarts | laiceps gnicnanfi semehcs fo .oN | eunever deweiver fo esab .oN | eunever detaerc fo esab .oN | deppam tnempoleveD srentrap tuo | dleh arof fo .oN | rof tnempoleved etadilosnoc esabataD srentrap | sUoM stnemeerga dengis gnicnanfi fo .oN ro | gnidnuf skrowemarf depoleved fo .oN |

| tuptuo detcepxE | | | smsinahcem evitavonnI depoleved gnicnanfi | tcejorp elbaknaB slasoporp depoleved | depoleved ecruoser noitazilibom msiruoT ygetarts | gnicnanfi depoleved semehcs laicepS | dna saera denedaorb euneveR gnidnuf | | deppam tnempoleveD srentrap tuo | arof tnempoleved tnemegagne srentrap fo .oN | rof tnempoleved detadilosnoc esabataD srentrap | sUoM stnemeerga dna depoleved gnicnaniF dengis ro | krowemarf depoleved gnidnuF |

| seitivitca yeK | | | evitavonni ,SEP( tnioj msinahcem ,dnob poleveD gnicnanfi )erutnev neerg | elbaknab slasoporp poleveD tcejorp | ecruoser noitazilibom a poleveD msiruot ygetarts | laiceps semehcs sulumits gnipoleveD gnicnanfi eht emehcs .g.e | eht saera dna gninedaorB eunever gnidnuf | | eht dna rof tnempoleved tuo a poleved esabatad srentrap paM | arof tnempoleveD tnemegagne srentrap | arof tnempoleved tnemegagne ekatrednU srentrap | gnicnanfi stnemeerga poleveD ro sUoM | gnidnuf a krowemarf poleveD |

| ygetartS | | | gnidnuf evitavonni elbaniatsus .msinahcem hsilbatsE msiruot dna | | | | | | | | | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 51 1 1 rof airetirC rof airetirC rof airetirc poleveD eht nehtgnertS ecruoser noitacolla ecruoser noitacolla ecruoser dnuF msiruoT eht rof noitacolla sdnuf eht rof sdnuf eht rof msiruoT dna depoleved sdnuf depoleved noitomorP .dnuF 01 2 2 gnitsixe ehT gnitsixe ehT gnitsixe eht weiveR snoitaluger snoitaluger snoitaluger deweiver deweiver etarotceriD 03 5 5 5 5 02 msiruoT msiruoT dna gnilfiorP etomorP msiruoT fo stnemtsevni stnemtsevni gnigakcap evitavonni tnemtsevnI dna delfiorp dna delfiorp tnemtsevni cigetarts dna ecnaniF dna 74 ni degakcap degakcap seitinutroppo tnemtsevni seitnuoc .seitinutroppo nimdA 5 1 1 2 rof sevitnecnI rof sevitnecnI sevitnecni etaerC ni tnemtsevni ni tnemtsevni ni tnemtsevni rof detaerc msiruot detaerc msiruot msiruot 0 1 1 2 msiruot fo .oN msiruoT ro ezinagrO tnemtsevni smurof tnemtsevni ni etapicitrap dezinagro smurof dezinagro tnemtsevni msiruot smurof 01 1 1 1 1 4 lanoiger fo .oN ni etapicitraP lanoitanretni dna dna lanoiger msiruot lanoitanretni tnemtsevni msiruot dednetta smurof smurof tnemtsevni 5 1 1 1 1 4 ro sPPP fo .oN dna sPPP dna sPPP etomorP serutnev tnioj serutnev tnioj serutnev tnioj dehsilbatse detomorp 5 1 1 1 1

4 lacol fo .oN esihcnarf lacoL lacol troppuS esihcnarf trap sa detroppus fo trap sa esihcnarf detroppus tnemtsevni fo noitomorp noitomorp 52 1 1 1 1 4 sdnarblacol fo .oN sdnarb lacoL dna etomorP ot deknil eht ot deknil sdnarb lacol knil lanoitanretni lanoitanretni lanoitanretni ot sdnarb sdnarb sdnarb rotceS WDS 56 55 54 53 02 1 1 1 1 1 5 fo .oN laicnaniF laicnanfi poleveD ecruoseR sredlohekats smsinahcem ytilibaniatsus ytilibaniatsus ,noitazilibom depoleved skrowemarf rof smsinahcem spihsrentrap depoleved rotces efildliw eht laicnanfi dna ,SEP ,PPP ,FTCW( .ytilibaniatsus ,stiderc nobrac ,stesffo ytisrevidoiB erutan rof tbed esael ,spaws ).cte ,stnemeerga tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 rotceS WDS 1 1 1 01 4

1

1 ycilop tnemtsevnI ycilop tnemtsevnI dna poleveD ,sredlohekats depoleved tnemelpmi etats-non ecruoser noitazilibom ,KoG WDS 1 1 1 52 5.0

1 1 ygetartS ecruoseR ygetarts tnempoleved noitazilibom srentrap ygetarts ITRW ,SWK 43 32 02 51 8

1 1 lanoitarepO euneveR metsys tnemeganam dezitigid smetsys skrap lla ni SWK 1 1 1 1 1 tseug fo .oN ,sesuoh tseuG sadnab ,sesuoh detnet dna sadnab etavirp dna desael spmac desael spmac WDS 01 01 01 01 01 2 2 2 2 2 01 -bus dna rotceS setamitse tegduB dna noitapicitraP stroper rotces stroper dna ni tnemegagne ssecorp FETM WDS 2 2 2 2 2 1 1 1 1 1 5 etamitse detnirP WDS 3 3 3 3 3 2 2 2 2 2 01 yratnemelppuS etamitse 84 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 85

| ytilibisnopseR | troppuS | | | | | | | | | | sredlohekats rotceS |

|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | etarotceriD msiruoT tnemtsevnI ecnaniF dna fo | nimdA | | | | | | WDS |

| )snoillim shsK( tegduB | 5Y | | | | | | | | | | 56 |

| | 4Y | | | | | | | | | | 55 |

| | 3Y | | | | | | | | | | 54 |

| | 2Y | 51 | 01 | 03 | 5 | 0 | 01 | 5 | 5 | 52 | 53 |

| | 1Y | | | | | | | | | | 02 |

| | 5Y | | | 5 | | 1 | 1 | 1 | 1 | 1 | 1 |

| | 4Y | | | 5 | | | 1 | 1 | 1 | 1 | 1 |

| | 3Y | | | 5 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |

| | 2Y | 1 | 2 | 5 | 1 | | 1 | 1 | 1 | 1 | 1 |

| | 1Y | | | | | | | | - | | 1 |

| tegraT | sraey 5 | 1 | 2 | 02 | 2 | 2 | 4 | 4 | 4 | 4 | 5 |

| srotacidni tuptuO | | eht depoleved rof rof ecruoser noitacolla airetirC sdnuf | gnitsixe snoitaluger deweiver ehT | 74 stnemtsevni dna ni degakcap msiruoT delfiorp seitnuoc | detaerc rof ni tnemtsevni sevitnecnI msiruot | dezinagro msiruot tnemtsevni smurof fo .oN | lanoitanretni dednetta lanoiger tnemtsevni msiruot smurof fo .oN dna | ro serutnev sPPP dehsilbatse fo tnioj .oN | lacol detroppus esihcnarf fo .oN | sdnarblacol lanoitanretni ot sdnarb fo deknil .oN | smsinahcem depoleved fo .oN |

| tuptuo detcepxE | | noitacolla sdnuf rof depoleved ecruoser airetirC eht rof | gnitsixe snoitaluger deweiver ehT | stnemtsevni dna degakcap msiruoT delfiorp | detaerc rof ni tnemtsevni sevitnecnI msiruot | smurof tnemtsevni dezinagro msiruoT | smurof ni dna lanoitanretni etapicitraP tnemtsevni lanoiger msiruot | serutnev dna detomorp sPPP tnioj | trap esihcnarf sa tnemtsevni detroppus noitomorp lacoL fo | sdnarb eht lanoitanretni ot sdnarb lacoL deknil | ytilibaniatsus skrowemarf depoleved laicnaniF |

| seitivitca yeK | | rof noitacolla airetirc sdnuf poleveD ecruoser eht rof | gnitsixe eht snoitaluger weiveR | seitinutroppo dna tnemtsevni gnigakcap gnilfiorP | sevitnecni ni tnemtsevni msiruot etaerC rof | tnemtsevni ni ro etapicitrap ezinagrO msiruot smurof | | dna sPPP serutnev etomorP tnioj | fo trap lacol sa noitomorp esihcnarf troppuS | sdnarb lanoitanretni dna etomorP lacol sdnarb knil ot | ,stesffo laicnanfi rof rotces ,SEP ,stiderc erutan ).cte ytilibaniatsus smsinahcem efildliw ,PPP ytisrevidoiB esael ,stnemeerga poleveD rof ,FTCW( nobrac ,spaws tbed eht |

| ygetartS | | eht dnuF msiruoT nehtgnertS noitomorP msiruoT .dnuF dna | | .seitinutroppo cigetarts tnemtsevni evitavonni etomorP dna | | | | | | | ,noitazilibom spihsrentrap laicnanfi .ytilibaniatsus ecruoseR dna |

| ytilibisnopseR | troppuS | ,sredlohekats etats-non rotceS | tnempoleved srentrap ,KoG | | | | | |

|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | ITRW ,SWK | SWK | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 1 | 1 | 43 | 1 | 01 | 2 | 3 |

| | 4Y | 1 | 1 | 32 | 1 | 01 | 2 | 3 |

| | 3Y | 1 | 1 | 02 | 1 | 01 | 2 | 3 |

| | 2Y | 01 | 52 | 51 | 1 | 01 | 2 | 3 |

| | 1Y | 4 | 5.0 | 8 | 1 | 01 | 2 | 3 |

| | 5Y | - | - | - | | 2 | 1 | 2 |

| | 4Y | - | - | - | | 2 | 1 | 2 |

| | 3Y | - | - | - | | 2 | 1 | 2 |

| | 2Y | 1 | 1 | - | | 2 | 1 | 2 |

| | 1Y | - | | 1 | | 2 | 1 | 2 |

| tegraT | sraey 5 | 1 | 1 | 1 | | 01 | 5 | 01 |

| srotacidni tuptuO | | ycilop tnemtsevnI | ygetartS | lanoitarepO metsys | sadnab desael tseug etavirp ,sesuoh fo spmac .oN dna | -bus stroper dna rotceS rotces | etamitse detnirP | yratnemelppuS etamitse |

| tuptuo detcepxE | | ycilop tnemtsevnI depoleved | noitazilibom ecruoseR ygetarts | dezitigid tnemeganam skrap euneveR smetsys lla ni | detnet ,sesuoh desael dna tseuG sadnab spmac | setamitse stroper tegduB dna | | |

| seitivitca yeK | | dna noitazilibom tnemelpmi poleveD ecruoser ygetarts | | | | dna ni ssecorp noitapicitraP tnemegagne FETM | | |

| ygetartS | | | | | | | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 WDS 4 4 4 4 4 41 41 41 41 41 07 ylretrauq fo .oN tegduB noitazilitu tnedurP launna dna noitatnemelpmi laicnanfi fo -non dna laicnanfi laicnanfi ,stroper secruoser stroper laicnanfi tidua dna stroper stroper WDS 1 1 1 1 1 4 4 4 4 4 02 tegduB tegdub lanoitcnuF noitatnemelpmi noitatnemelpmi stroper eettimmoc WDS 1 1 1 1 1 7 7 7 7 7 53 launnA rof eulav erusnE nalp tnemerucorp eht ni yenom retsiger tessa dna sdoog fo gnicruos secivres dna .snoitaroballoc dna spihsrentrap ,segaknil etomorp oT :5 evitcejbo cigetartS ,lageL ,UMPPC ,rotceriD 03 1 1 pihsrentrap fo .oN pihsrentraP poleveD nehtgnertS nimdA ,yciloP tnemegagne tnemegagne pihsrentrap dna segaknil dna hcraeseR skrowemarf skrowemarf tnemegagne snoitaroballoc noitavonnI depoleved skrowemarf msiruot eht ni .rotces 5 5 5 5 3 2 2 2 2 1 9 sUoM fo .oN htiw sUoM htiw sUoM ngiS dengis tnempoleved tnempoleved dengis srentrap srentrap ,ITRW ,SWK WDS 03 52 02 51 51 3 3 3 3 3 51 ro a rof fo oN tnemegagnE hsilbatsE rehto spihsrentrap ni skrowemarf seigrenys sredlohekats dehsilbatse ecalp noitaroballoc dna ,WDS WDS 33 33 33 33 33 41 41 41 41 41 07 fo .oN pihsrebmeM spihsrentrap lanoitaN snoitpircsbus snoitpircsbus gnoma yrusaerT .snoitnevnoc ,AFM ,WDS WDS 003 003 1 1 2 sgniteem fo .oN dna lanoitanretnI fo gnitsoH lanoitaN detsoh sgniteem lanoiger lanoitanretni yrusaerT detsoh lanoiger dna .sgniteem ITRW ,SWK WDS 54 54 34 04 73 41 41 41 41 41 07 stroper fo .oN stroper lanoitaN rotinoM noitatnemelpmi dna ecnailpmoc sAEM fo seitaert dna snoitagilbo dna lanoitan( lanoitanretni .)sgniteem tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ITRW ,SWK WDS 05 05 05 05 02

1 1 snalp noitca fo .oN lanoitaN dn2 na poleveD noitcA efildliW II nalP noitcA 7202–3202 nalP rof 7202–3202 depoleved lanoitaN eht ygetartS efildliW .0302 tnaveleR WDS 51 01 01 01 01 1 2 1 1 1 6 skrowemarf fo .oN noitanidrooC poleveD sredlohekats depoleved skrowemarf lanoitan depoleved noitanidrooc skrowemarf efildliw eht rof .rotces CTRGI ,GoC WDS 02 02 02 02 02 01 01 01 01 01 05 sgniteem fo .oN ytnuoC na poleveD tnemegagne tnemegagne ecalp ni krowemarf krowemarf ytnuoc htiw .stnemnrevog .ssenevititepmoc noitanitsed wol dna egnar stcudorp msiruot detimiL :4 eussi cigetartS .ssenevititepmoc noitanitsed dna ecneirepxe rotisiv decnahne ,egnar stcudorp msiruot defiisreviD :4 laog cigetartS noitomorp dna gnitekram ,noitacfiisrevid dna tnempoleved tcudorp msiruoT :4 ARK .sgninrae dna slavirra desaercnI :emoctuO .egnar tcudorp msiruot nedaorb dna erutcurtsarfni msiruot ,ecneirepxe rotisiv no evorpmi oT :6 evitcejbo cigetartS 86 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 87

| ytilibisnopseR | troppuS | | | | .snoitaroballoc dna spihsrentrap ,segaknil etomorp oT :5 evitcejbo cigetartS | ,lageL ,UMPPC nimdA | | sredlohekats ,ITRW ,SWK rehto | lanoitaN yrusaerT ,WDS | ,AFM lanoitaN yrusaerT ,WDS | ITRW ,SWK |

|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | | dna noitavonnI ,rotceriD hcraeseR ,yciloP | | WDS | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 4 | 1 | 1 | | | 5 | 03 | 33 | 003 | 54 |

| | 4Y | 4 | 1 | 1 | | | 5 | 52 | 33 | | 54 |

| | 3Y | 4 | 1 | 1 | | | 5 | 02 | 33 | 003 | 34 |

| | 2Y | 4 | 1 | 1 | | 03 | 5 | 51 | 33 | | 04 |

| | 1Y | 4 | 1 | 1 | | | 3 | 51 | 33 | | 73 |

| | 5Y | 41 | 4 | 7 | | | 2 | 3 | 41 | 1 | 41 |

| | 4Y | 41 | 4 | 7 | | | 2 | 3 | 41 | | 41 |

| | 3Y | 41 | 4 | 7 | | | 2 | 3 | 41 | 1 | 41 |

| | 2Y | 41 | 4 | 7 | | 1 | 2 | | | | |

| | 1Y | 41 | 4 | 7 | | | 1 | 3 | 41 | | 41 |

| tegraT | sraey 5 | 07 | 02 | 53 | | 1 | 9 | 3 | 41 | | 41 |

| srotacidni tuptuO | | -non ylretrauq stroper dna launna laicnanfi laicnanfi fo .oN dna | noitatnemelpmi tegduB stroper | nalp retsiger tnemerucorp tessa launnA dna | | pihsrentrap tnemegagne skrowemarf depoleved fo .oN | sUoM fo dengis .oN | 51 | 07 | 2 | 07 |

| tuptuo detcepxE | | noitatnemelpmi laicnanfi tidua dna tegduB ,stroper stroper stroper | tegdub noitatnemelpmi lanoitcnuF eettimmoc | sdoog rof eulav eht secivres fo ni gnicruos erusnE yenom dna | | pihsrentraP tnemegagne skrowemarf | dengis tnempoleved htiw srentrap sUoM | ro spihsrentrap a dehsilbatse rof fo oN | snoitpircsbus fo .oN | sgniteem detsoh fo .oN | stroper fo .oN |

| seitivitca yeK | | noitazilitu laicnanfi secruoser tnedurP fo | | | | pihsrentrap tnemegagne skrowemarf poleveD | htiw tnempoleved sUoM srentrap ngiS | ni tnemegagnE skrowemarf ecalp | pihsrebmeM snoitpircsbus | dna sgniteem lanoitanretnI lanoiger detsoh | stroper lanoitaN |

| ygetartS | | | | | | snoitaroballoc msiruot dna nehtgnertS segaknil .rotces eht ni | | noitaroballoc spihsrentrap .snoitnevnoc hsilbatsE seigrenys gnoma dna | | lanoitanretni lanoiger fo .sgniteem gnitsoH dna | noitatnemelpmi ecnailpmoc seitaert snoitagilbo dna lanoitanretni .)sgniteem rotinoM sAEM lanoitan( dna dna fo |

| ytilibisnopseR | troppuS | ITRW ,SWK | sredlohekats tnaveleR | CTRGI ,GoC | .ssenevititepmoc noitanitsed wol dna egnar stcudorp msiruot detimiL :4 eussi cigetartS | .ssenevititepmoc noitanitsed dna ecneirepxe rotisiv decnahne ,egnar stcudorp msiruot defiisreviD :4 laog cigetartS | noitomorp dna gnitekram ,noitacfiisrevid dna tnempoleved tcudorp msiruoT :4 ARK | .sgninrae dna slavirra desaercnI :emoctuO | .egnar tcudorp msiruot nedaorb dna erutcurtsarfni msiruot ,ecneirepxe rotisiv no evorpmi oT :6 evitcejbo cigetartS |

|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | | | | | |

| )snoillim shsK( tegduB | 5Y | 05 | 51 | 02 | | | | | |

| | 4Y | 05 | 01 | 02 | | | | | |

| | 3Y | 05 | 01 | 02 | | | | | |

| | 2Y | 05 | 01 | 02 | | | | | |

| | 1Y | 02 | 01 | 02 | | | | | |

| | 5Y | - | 1 | 01 | | | | | |

| | 4Y | - | 2 | 01 | | | | | |

| | 3Y | - | 1 | 01 | | | | | |

| | 2Y | | | | | | | | |

| | 1Y | 1 | 1 | 01 | | | | | |

| tegraT | sraey 5 | | 1 | 01 | | | | | |

| srotacidni tuptuO | | 1 | 6 | 05 | | | | | |

| tuptuo detcepxE | | snalp noitca fo .oN | skrowemarf depoleved fo .oN | sgniteem fo .oN | | | | | |

| seitivitca yeK | | 7202–3202 noitcA lanoitaN depoleved efildliW dn2 nalP | noitanidrooC skrowemarf depoleved | ecalp tnemegagne ni krowemarf ytnuoC | | | | | |

| ygetartS | | ygetartS rof II lanoitaN na nalP 7202–3202 poleveD efildliW noitcA .0302 eht | efildliw noitanidrooc skrowemarf poleveD lanoitan eht .rotces rof | .stnemnrevog tnemegagne na krowemarf ytnuoc poleveD htiw | | | | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 etarotceriD ,rotceriD 4 4 4 01 01 01 03 wen fo .oN snoitcartta eroM erom yfisreviD ecnahnE msiruoT fo msiruoT secneirepxe seitivitca dna dna snoitcartta noitanitsed tnempoleveD tcudorP degakcap defiisrevid seitivitca rotisiv noitomorP & tnempoleveD .ecneirepxe noitomorP dna 3 3 3 3 1 1 1 1 4 sgniniart fo .oN dliub yticapaC eht ecnahnE detcudnoc ,noitargimmi eht eht fo yticapac ,ytiruces ,smotsuc ,noitargimmi sixat ,sediug ruot ,ytiruces ,smotsuc remotsuc dna sixat ,sediug ruot ecivres sremotsuc dna ecivres 2 2 2 2 1 1 1 1 4 fo .oN dna seitinemA rof ybboL evitatlusnoc eht ta seitilicaf decnahne sgniteem nihtiw dna stropria dna seitinema detcudnoc seitilicaf rehto ecneinevnoc decnahne eht ta seitilicaf nihtiw dna stropria seitilicaf rehto 8 1 1 detargetnI detargetnI weiver etanidrooC etomorP noitanitsed noitanitsed noitargetni dna detanidrooc gnitekram ygetarts gnitekram noitanitsed fo gnitekram deweiver ygetarts deweiver ygetarts gnitekram .sehcaorppa 01 01 01 01 01 1 1 1 1 1 5 sUoM fo .oN noitaroballoC ecnahnE dengis pihsrentrap dna dna noitaroballoc rotces eht nihtiw nihtiw pihsrentrap decnahne rotces eht 01 01 01 01 01 1 1 1 1 5 wen fo .oN msiruot ecruoS ecruos eht yfisreviD defiitnedi stekram defiisrevid tekram tekram msiruot 02 1 1 lacigaM ehT dnarb lacigaM ehT lacigaM eht hserfeR dehserfer dnarb dehserfer dnarb 2 2 2 1 1 1 3 fo .oN ’sredlohekatS dliub yticapaC ’sredlohekats no tliub yticapac sredlohekats no tliub yticapac latigid dna enilno noitpoda no latigid dna enilno noitomorp dna enilno fo noitomorp noitomorp latigid smroftalp tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 05 05 001 051 6 6 21 21 63 snoissim fo .oN gnitekram msiruoT eht noitisopeR eht etomorP msiruot htiw daorba noissim daorba snoissim ytilibissecca sksed denoitisoper msiruot gnidrager noitanitsed fo dna gnitekram dna yllacol htob noitomorp .yllanoitanretni 01 01 01 01 2 2 2 2 1 8 dna retrahc fo .oN dna retrahC eht ecudortnieR senilria tegdub senilria tegdub tegdub dna retrahc decudortnier decudortnier senilria 2 2 2 2 1 1 1 3 fo .oN arof tnemegagnE rof ybboL arof stnemegagne nekatrednu eht fo noisnapxe nekatrednu yticapac RGS 01 01 01 01 1 1 1 1 5 wen fo .oN erom rof ybboL erom rof ybboL otni gniyfl senilria otni yfl ot senilria otni yfl ot senilria noitanitsed eht noitanitsed eht noitanitsed eht nekatrednu etarotceriD rotceriD 01 01 01 01 01 1 1 1 1 1 5 sngiapmac fo .oN demehT demeht tcudnoC noitacfiisreviD msiruoT fo citsemoD detcudnoc sngiapmac sngiapmac noitanitsed fo tnempoleveD msiruoT no detcudnoc .secneirepxe noitomorP & noitanitsed eht secneirepxe 3 3 3 3 3 1 1 1 1 1 5 smurof fo .oN sredlohekats dloH dliub yticapaC gnigakcap no dleh gnidliub yticapac sredlohekats secneirepxe fo no smurof fo gnigakcap no fo gnigakcap secneirepxe secneirepxe 8 1 1 gnitekraM ygetarts gnitekraM gnitekram poleveD rof ygetarts nigiro ,ayneK rof rof ygetarts nigiro ,ayneK dniknamuH fo fo nigiro ,ayneK dniknamuh fo depoleved dniknamuh depoleved 02 02 02 02 02 5 5 5 5 52 tnetnoc fo .oN troppus ot tnetnoC tnetnoc poleveD depoleved noitomorp eht ni eht ni troppus ot noitanitsed fo fo noitomorp depoleved msiruot 01 01 01 1 1 1 3 ssenerawa fo .oN ssenerawA noitaerc ssenerawA smurof noitaerc noitaerc fo nigiro no detcudnoc detcudnoc dniknamuh fo nigiro no dniknamuh 01 01 01 01 01 1 1 1 1 1 5 sngiapmac fo .oN demehT demeht tcudnoC detcudnoc sngiapmac sngiapmac no detcudnoc noitanitsed eht secneirepxe 88 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 89

| ytilibisnopseR | troppuS | tnempoleveD noitomorP etarotceriD msiruoT fo & | | | | | | | |

|---|---|---|---|---|---|---|---|---|---|

| | daeL | noitomorP tnempoleveD ,rotceriD msiruoT tcudorP dna | | | | | | | |

| )snoillim shsK( tegduB | 5Y | | 3 | 2 | | 01 | 01 | | |

| | 4Y | 4 | 3 | 2 | | 01 | 01 | | 2 |

| | 3Y | 4 | 3 | 2 | 8 | 01 | 01 | | 2 |

| | 2Y | 4 | 3 | 2 | | 01 | 01 | 02 | 2 |

| | 1Y | | | | | 01 | 01 | | |

| | 5Y | | 1 | 1 | | 1 | | | |

| | 4Y | 01 | 1 | 1 | | 1 | 1 | | 1 |

| | 3Y | 01 | 1 | 1 | | 1 | 1 | | 1 |

| | 2Y | 01 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |

| | 1Y | | | | | 1 | 1 | | |

| tegraT | sraey 5 | 03 | 4 | 4 | 1 | 5 | 5 | 1 | 3 |

| srotacidni tuptuO | | secneirepxe wen degakcap fo .oN | sgniniart detcudnoc fo .oN | evitatlusnoc detcudnoc sgniteem fo .oN | deweiver detargetnI noitanitsed gnitekram ygetarts | sUoM fo dengis .oN | defiitnedi wen stekram fo .oN | dehserfer lacigaM dnarb ehT | no latigid ’sredlohekats tliub dna noitomorp yticapac fo enilno .oN |

| tuptuo detcepxE | | snoitcartta seitivitca defiisrevid eroM dna | ,noitargimmi ,ytiruces sixat dliub remotsuc ,sediug yticapaC ,smotsuc ecivres eht ruot dna | nihtiw dna eht seitilicaf dna seitinemA ta decnahne seitilicaf stropria rehto | ygetarts detargetnI noitanitsed gnitekram deweiver | pihsrentrap rotces noitaroballoC eht decnahne nihtiw dna | defiisrevid msiruot ecruoS tekram | dnarb lacigaM dehserfer ehT | no latigid ’sredlohekatS tliub dna noitomorp yticapac enilno |

| seitivitca yeK | | erom dna snoitcartta yfisreviD seitivitca | ,ytiruces sixat eht sremotsuc eht ,noitargimmi ,sediug fo ecnahnE yticapac ,smotsuc ecivres ruot dna | nihtiw dna eht seitilicaf ecneinevnoc dna rof decnahne seitinema ta seitilicaf stropria ybboL rehto | weiver ygetarts noitargetni noitanitsed etanidrooC gnitekram dna fo | dna nihtiw noitaroballoc pihsrentrap rotces ecnahnE eht | ecruos tekram eht yfisreviD msiruot | lacigaM eht hserfeR dnarb | noitomorp dliub sredlohekats noitpoda dna yticapaC enilno smroftalp latigid no fo |

| ygetartS | | noitanitsed .ecneirepxe ecnahnE rotisiv | | | detanidrooc .sehcaorppa gnitekram etomorP | | | | |

| ytilibisnopseR | troppuS | | | | | tnempoleveD noitomorP etarotceriD msiruoT fo & | | | | | |

|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | | | citsemoD rotceriD msiruoT | | | | | |

| )snoillim shsK( tegduB | 5Y | 05 | 01 | 2 | 01 | 01 | 3 | | 02 | | 01 |

| | 4Y | 05 | 01 | 2 | 01 | 01 | 3 | | 02 | 01 | 01 |

| | 3Y | 001 | 01 | 2 | 01 | 01 | 3 | | 02 | 01 | 01 |

| | 2Y | 051 | 01 | 2 | 01 | 01 | 3 | 8 | 02 | 01 | 01 |

| | 1Y | | | | | 01 | 3 | | 02 | | 01 |

| | 5Y | 6 | 2 | | | 1 | 1 | | | | 1 |

| | 4Y | 6 | 2 | | 1 | 1 | 1 | | 5 | 1 | 1 |

| | 3Y | 21 | 2 | 1 | 1 | 1 | 1 | | 5 | 1 | 1 |

| | 2Y | 21 | 2 | 1 | 1 | 1 | 1 | 1 | 5 | 1 | 1 |

| | 1Y | | 1 | 1 | 1 | 1 | 1 | | 5 | | 1 |

| tegraT | sraey 5 | 63 | 8 | 3 | 5 | 5 | 5 | 1 | 52 | 3 | 5 |

| srotacidni tuptuO | | snoissim msiruot fo sksed .oN htiw | dna senilria retrahc decudortnier tegdub fo .oN | arof stnemegagne nekatrednu fo .oN | otni noitanitsed gniyfl wen senilria fo .oN eht | sngiapmac detcudnoc fo .oN | gnigakcap secneirepxe smurof no fo dleh .oN fo | dniknamuh nigiro rof gnitekraM depoleved ygetarts ,ayneK fo | tnetnoc depoleved fo .oN | ssenerawa smurof detcudnoc noitaerc fo .oN | sngiapmac detcudnoc fo .oN |

| tuptuo detcepxE | | gnitekram daorba denoitisoper msiruoT noissim | senilria decudortnier dna retrahC tegdub | arof tnemegagnE nekatrednu | otni erom noitanitsed yfl nekatrednu rof ot senilria ybboL eht | noitanitsed no secneirepxe sngiapmac detcudnoc demehT eht | sredlohekats gnidliub fo secneirepxe no gnigakcap yticapac smurof dloH | ygetarts nigiro dniknamuH gnitekraM ,ayneK depoleved rof fo | troppus noitomorp noitanitsed ot depoleved tnetnoC eht ni fo | ssenerawA detcudnoc fo dniknamuh noitaerc nigiro no | noitanitsed no secneirepxe sngiapmac detcudnoc demehT eht |

| seitivitca yeK | | msiruot daorba eht dna noitisopeR gnidrager gnitekram noitomorp snoissim | tegdub eht ecudortnieR dna retrahc senilria | eht fo yticapac rof noisnapxe ybboL RGS | otni erom noitanitsed yfl rof ot senilria ybboL eht | demeht sngiapmac tcudnoC | fo dliub sredlohekats gnigakcap secneirepxe yticapaC no | gnitekram fo nigiro rof dniknamuh poleveD ygetarts ,ayneK | tnetnoc eht ni fo troppus noitomorp poleveD msiruot ot | noitaerc ssenerawA fo dniknamuh nigiro no | demeht sngiapmac tcudnoC |

| ygetartS | | dna .yllanoitanretni noitanitsed eht ytilibissecca yllacol etomorP htob fo | | | | noitacfiisreviD noitanitsed .secneirepxe fo | | | | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 04 03 02 08 05 02 noitatnemelpmI tcudorp msiruoT fo tnempoleveD etar depoleved msiruot esiurc 05 01 01 seigetarts fo oN seigetartS ehcin poleveD depoleved depoleved stcudorp tnempoleved seigetarts ,msiruot ocE( ,msiruot strops ,msiruot erutnevda ,msiruot htlaeh ,msiruot larutluc ,msiruot egatireh ,msiruot orga ymonortsag iva ,msiruot ortsa dna msiruot )msiruot 1 1 1 1 5 seitinutroppo yeK seitinutroppo yeK yek eht paM dna ezinagrO stneve dna stneve dna dna seitinutroppo etapicitrap msiruot rof msiruot rof msiruot rof stneve msiruot ni noitapicitrap noitapicitrap noitapicitrap ,secnerefnoc deppam deppam ,stimmus ,swohsedart 021 08 041 061 001 8 8 8 8 5 73 msiruot fo .oN ,sopxe msiruoT msiruot troppuS ,swohsdaor snoitibihxe ,sopxe sriaf ro snoitibihxe ni noitapicitrap ,sopxe detroppus sriaf ro detroppus tnemegagne eht dna snoitibihxe seitinutroppo .stneve 5 5 5 5 5 0001 0001 000,1 000,1 000,1 000,5 fo .oN ’sredlohekatS yticapaC s’redlohekats tliub yticapac fo tnempoleved tliub yticapac sredlohekats 5 1 1 citsemoD citsemoD poleved dna weiveR edivorP gnitekram ygetarts gnitekram gnitekram citsemod levart citsemod ygetarts depoleved ygetarts .sevitnecni depoleved 4 4 1 1 2 remusnoc fo .oN yad remusnoC remusnoc tcudnoC detcudnoc syad ot detcudnoc etacude ot syad snayneK etacude no snayneK msiruot no stcudorp msiruot dna stcudorp secneirepxe dna secneirepxe 01 01 01 01 1 1 1 1 4 citsemod fo .oN citsemoD citsemod tcudnoC sngiapmac sngiapmac ot sngiapmac detcudnoc ot detcudnoc snayneK ezitisnes snayneK ezitisnes levart eht no levart eht no seitinutroppo seitinutroppo tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 2 2 2 2 1 1 1 1

4 stneve fo .oN stneve fo radnelaC radnelac a poleveD depoleved depoleved eht ni stneve eht fo yrtnuoc 5 5 5 5 1 1 1 1 4 ytnuoc fo .oN ytnuoC ytnuoc tcudnoC tnemegagne tnemegagne scolb lanoiger dna smurof detcudnoc smurof murof tnemegagne detcudnoc 5 5 5 5 1 1 1 1 4 lanoiger fo .oN lanoiger lanoitaN smurof kcolb smurof colb detcudnoc detcudnoc 3 3 3 3 1 1 1 1 4 sgniteem fo .oN sgniteeM tcudnoC htiw detcudnoc htiw detcudnoc tnemegagne seitinummoc tsoh seitinummoc tsoh tsoh htiw smurof ,seitinummoc dna sETBC snoitaicossa 3 3 3 3 1 1 1 1 4 msiruot fo .oN msiruoT dliub yticapaC ro snoitaicossa ro snoitaicossa seitinummoc tsoh sevitarepooc sevitarepooc ot sEMSM dna dehsilbatse dehsilbatse msiruot hsilbatse ro snoitaicossa sevitarepooc 01 01 01 01 1 1 1 1 4 elbadroffa fo .oN elbadroffA htiw rentraP etomorP segakcap segakcap ot sredivorp ecivres tnednepedni depoleved htiw depoleved elbadroffa poleved elbadroffa dna sredivorp ecivres segakcap levart .levart 3 3 1 1 2 fo .oN srotarepo ruoT ruot ezitisneS arof noitazitisnes dezitisnes ot srotarepo dleh segakcap poleved dna htuoy rof tnednepedni srellevart etarotceriD rotceriD B5 B5 B5 1 1 1 3 noitnevnoc fo .oN noitnevnoC poleveD ecnahnE msiruoT fo lanoitanretnI sertnec depoleved sertnec sertnec noitnevnoc noitanitsed tnempoleveD msiruoT yrtnuoc eht ssorca ECIM noitomorP & e erutcurtsarfni .yticapac nimdA 02 001 001 ega % fo tnemeganaM noitnevnoc egreM noitazilanoitarepo sertnec noitnevnoc eno rednu seitilicaf degrem tnemeganam 002 05 05 001 ega % lanoitaN ezilanoitarepO noitazilanoitarepo lanoitnevnoC lanoitaN eht uaeruB lanoitnevnoC dezilanoitarepo uaeruB 90 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 91

| ytilibisnopseR | troppuS | | | | | | | | |

|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | | | | | | |

| )snoillim shsK( tegduB | 5Y | 04 | | | 021 | 5 | | 4 | 01 |

| | 4Y | 03 | 05 | | 08 | 5 | | | 01 |

| | 3Y | 02 | | | 041 | 5 | | | 01 |

| | 2Y | | | | 061 | 5 | 5 | 4 | 01 |

| | 1Y | | | | 001 | 5 | | | |

| | 5Y | 08 | | | 8 | 0001 | | 1 | 1 |

| | 4Y | 05 | 01 | 1 | 8 | 0001 | | | 1 |

| | 3Y | 02 | | 1 | 8 | 000,1 | | | 1 |

| | 2Y | | | 1 | 8 | 000,1 | 1 | 1 | 1 |

| | 1Y | | | 1 | 5 | 000,1 | | | |

| tegraT | sraey 5 | | 01 | 5 | 73 | 000,5 | 1 | 2 | 4 |

| srotacidni tuptuO | | noitatnemelpmI etar | seigetarts depoleved fo oN | seitinutroppo noitapicitrap stneve msiruot deppam yeK dna rof | snoitibihxe detroppus msiruot fo ,sopxe sriaf .oN ro | s’redlohekats tliub yticapac fo .oN | citsemoD gnitekram depoleved ygetarts | remusnoc detcudnoc fo syad .oN | citsemod sngiapmac detcudnoc fo .oN |

| tuptuo detcepxE | | tcudorp depoleved msiruoT | seigetartS depoleved | seitinutroppo noitapicitrap stneve msiruot deppam yeK dna rof | sriaf ,sopxe ro snoitibihxe detroppus msiruoT | ’sredlohekatS tliub yticapac | ygetarts citsemoD gnitekram depoleved | snayneK yad ot dna secneirepxe remusnoC detcudnoc msiruot stcudorp etacude no | snayneK ot levart seitinutroppo sngiapmac detcudnoc citsemoD ezitisnes eht no |

| seitivitca yeK | | fo msiruot tnempoleveD esiurc | ,msiruot ,msiruot ,msiruot ortsa ,msiruot ,msiruot ehcin tnempoleved ,msiruot ,msiruot ymonortsag iva dna poleveD stcudorp seigetarts erutnevda larutluc egatireh ,msiruot msiruot )msiruot strops htlaeh ocE( orga | dna msiruot seitinutroppo yek noitapicitrap rof eht stneve paM | msiruot tnemegagne ni seitinutroppo noitapicitrap troppuS eht | fo tnempoleved sredlohekats yticapaC | poleved gnitekram dna citsemod ygetarts weiveR | remusnoc etacude stcudorp secneirepxe no tcudnoC ot snayneK msiruot syad dna | citsemod snayneK ot levart seitinutroppo sngiapmac tcudnoC ezitisnes eht no |

| ygetartS | | | | dna dna etapicitrap msiruot ,secnerefnoc ,swohsedart ,swohsdaor snoitibihxe ezinagrO ,stimmus ,sopxe .stneve ni | | | levart .sevitnecni citsemod edivorP | | |

| ytilibisnopseR | troppuS | | | | | | | | tnempoleveD noitomorP etarotceriD msiruoT fo & | nimdA | |

|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | | | | | | lanoitanretnI rotceriD msiruoT | | |

| )snoillim shsK( tegduB | 5Y | 2 | 5 | 5 | 3 | 3 | 01 | | B5 | | |

| | 4Y | 2 | 5 | 5 | 3 | 3 | 01 | | B5 | | |

| | 3Y | 2 | 5 | 5 | 3 | 3 | 01 | 3 | B5 | | 002 |

| | 2Y | 2 | 5 | 5 | 3 | 3 | 01 | 3 | | 02 | |

| | 1Y | | | | | | | | | | |

| | 5Y | 1 | 1 | 1 | 1 | 1 | 1 | | 1 | | |

| | 4Y | 1 | 1 | 1 | 1 | 1 | 1 | | 1 | | |

| | 3Y | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | | 05 |

| | 2Y | 1 | 1 | 1 | 1 | 1 | 1 | 1 | | 001 | 05 |

| | 1Y | - | | | | | | | | | |

| tegraT | sraey 5 | 4 | 4 | 4 | 4 | 4 | 4 | 2 | 3 | 001 | 001 |

| srotacidni tuptuO | | stneve depoleved fo .oN | ytnuoc tnemegagne detcudnoc smurof fo .oN | lanoiger smurof detcudnoc fo kcolb .oN | seitinummoc sgniteem htiw detcudnoc fo tsoh .oN | msiruot ro snoitaicossa sevitarepooc dehsilbatse fo .oN | elbadroffa depoleved segakcap fo .oN | arof noitazitisnes fo dleh .oN | noitnevnoc sertnec fo .oN | noitazilanoitarepo ega % | noitazilanoitarepo ega % |

| tuptuo detcepxE | | stneve fo depoleved radnelaC | detcudnoc tnemegagne ytnuoC smurof | lanoiger smurof detcudnoc lanoitaN colb | seitinummoc htiw detcudnoc sgniteeM tsoh | ro snoitaicossa sevitarepooc dehsilbatse msiruoT | sredivorp htiw elbadroffA depoleved segakcap ecivres | srotarepo dezitisnes ruoT | depoleved noitnevnoC sertnec | sertnec fo tnemeganaM noitnevnoc degrem | dezilanoitarepo lanoitnevnoC lanoitaN uaeruB |

| seitivitca yeK | | radnelac eht ni stneve a poleveD yrtnuoc eht fo | murof scolb ytnuoc lanoiger tnemegagne tcudnoC dna | | tsoh ,seitinummoc tnemegagne htiw snoitaicossa dna tcudnoC smurof sETBC | seitinummoc msiruot dliub ot ro sEMSM snoitaicossa sevitarepooc yticapaC hsilbatse tsoh dna | ot elbadroffa sredivorp segakcap htiw rentraP ecivres poleved levart | segakcap ruot ot dna tnednepedni ezitisneS srotarepo poleved htuoy srellevart rof | sertnec yrtnuoc noitnevnoc eht poleveD ssorca | noitnevnoc eno rednu tnemeganam seitilicaf egreM | ezilanoitarepO lanoitnevnoC lanoitaN uaeruB eht |

| ygetartS | | | | | | | elbadroffa tnednepedni etomorP .levart dna | | e erutcurtsarfni noitanitsed ecnahnE .yticapac ECIM | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 /D ,IRP/D ,rotceriD 041 031 521 511 001 01 01 01 01 01 05 tsiruot fo .oN noitcartta tsiruoT tsiruot paM yfisreviD ,UMPPC IFT msiruoT setis noitcartta eht ssorca setis setis noitcartta poleved dna nimdA tcudorP eht ssorca deppam yrtnuoc yrtnuoc eht ssorca msiruot wen tnempoleveD deppam yrtnuoc dna snoitcartta noitomorP dna stcudorp ehcin eht ssorca 57 07 56 85 55 1 1 1 1 1 5 msiruot fo .oN .yrtnuoc stcudorp ehcin eht ssorca deppam yrtnuoc 02 02 02 02 02 2 2 2 2 2 01 msiruot fo .oN stcudorp msiruoT msiruot yfisreviD stcudorp defiisrevid stcudorp defiisrevid 001 001 001 001 1 1 1 1 4 tsiruot fo .oN noitcartta tsiruoT msiruot poleveD noitcartta eht ssorca setis ssorca stcudorp ssorca setis defiisrevid yrtnuoc yrtnuoc eht yrtnuoc eht depoleved dna defiisrevid 5 5 5 5 5 1 1 1 1 1 5 ytilibisaef fo .oN no yduts ytilibisaeF ytilibisaef tcudnoC seiduts tnempoleved eht ECIM no yduts detcudnoc ECIM wen fo seitilicaf 01 01 01 01 052 052 052 052

000,1 elpoep fo .oN dezitisnes elpoeP ekatrednU dezitisnes noitaerc ssenerawa eht fo ekatpu no stcudorp msiruot 1 1 1 srotarepo hcaeB s’rotarepo hcaeB a poleveD poleveD esabatad esabatad hcaeb rof esabatad msiruot depoleved srotarepo tnemeganam .semmargorp 02 1 1 tcudnoc fo edoC tcudnoc fo edoC fo edoc a poleveD depoleved hcaeb rof tcudnoc srotarepo 51 2 2 senoz fo .oN seitivitca hcaeB eht fo gninoZ denoz seitivitca hcaeb 003 006 006 003 1 2 2 1 6 hcaeb fo .oN seitinema hcaeB fo noitcurtsnoC seitinema detcurtsnoc seitinema hcaeb detcurtsnoc 51 51 51 51 000,1 000,1 000,1 000,1

000,4 hcaeb fo .oN ’srotarepo hcaeB dliub yticapaC ’srotarepo tliub yticapac srotarepo hcaeb tliub yticapac 002 002 001 001 06 02 001 noitelpmoc % tsiruot ledoM fo noitcurtsnoC ledom eht fo stekram tsiruot ledom 1 stekram tsiruot detcurtsnoc irubmaB ni tekram detcurtsnoc tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 03 03 03 03 2 2 2 2 8 hcaeb fo oN hcaeb devorpmI fo tnemeganaM seitivitca msiruot sehcaeb nekatrednu 01 52 1 fo level % lanoitarepo nA noitcurtsnoC noitelpmoc ertnec noitnevnoc asabmoM fo lanoitanretnI ertneC noitnevnoC 01 52 1 fo level % lanoitarepo nA noitcurtsnoC noitelpmoc ertnec noitnevnoc tfiR taerG fo ertneC noitnevnoC 01 52 1 fo level % lanoitarepo nA fo noitcurtsnoC noitelpmoc ertnec noitnevnoc noitnevnoC oloisI ertneC 01 52 1 fo level % lanoitarepo nA fo noitcurtsnoC noitelpmoc ertnec noitnevnoc noitnevnoC terodlE ertneC 01 52 1 fo level % lanoitarepo nA fo noitcurtsnoC noitelpmoc letoh nI letoH ratS eviF - alagN dlanoR ognipiV 01 52 2 fo level % retaw depoleved A tnemhsilbatsE noitelpmoc msiruot dna stnorf sareiviR dna erutcurtsarfni seitinema 01 52 001 noitelpmoc % esiurc lanoitarepO fo tnempoleveD lanimret ni lanimret esiurc umaL 05 03 05 52 001 noitelpmoc % lanoitarepO fo noitcurtsnoC dna muesum namuh fo emoH krap ecneics muesum snigiro kraP ecneicS dna /D ,IRP/D ,rotceriD 04 04 06 001 04 001 09 77 45 5.21 001 fo noitelpmoc % msiruot weN wen tcurtsnoC poleveD ,UMPPC IFT msiruoT msiruot wen eht seitinema seitinema msiruot msiruot nimdA tcudorP seitinema detcurtsnoc skcolb noitulba( .erutcurtsarfni tnempoleveD laicos dna noitomorP dna lla gnola seitinema ,stiucric msiruot 8 srevo pots msiruot msiruot gnola )setuor cinecs 01 02 05 001 02 001 09 77 45 5.21 001 daor fo mk fo .oN daor fo mK fo tnempoleveD depoleved depoleved eht ot sdaor ssecca stcudorp msiruot 92 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 93

| ytilibisnopseR | troppuS | ,UMPPC /D ,IRP/D nimdA IFT | | | | | | | | | | | | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | noitomorP tnempoleveD ,rotceriD msiruoT tcudorP dna | | | | | | | | | | | | |

| )snoillim shsK( tegduB | 5Y | 041 | 57 | 02 | 001 | 5 | 01 | | | | | 003 | 51 | 002 |

| | 4Y | 031 | 07 | 02 | 001 | 5 | 01 | | | | | 006 | 51 | 002 |

| | 3Y | 521 | 56 | 02 | 001 | 5 | 01 | | | 02 | | 006 | 51 | 001 |

| | 2Y | 511 | 85 | 02 | 001 | 5 | 01 | 1 | | | 51 | 003 | 51 | |

| | 1Y | 001 | 55 | 02 | | 5 | | | | | | | | |

| | 5Y | 01 | 1 | 2 | 1 | 1 | 052 | | | | | 1 | 000,1 | 001 |

| | 4Y | 01 | 1 | 2 | 1 | 1 | 052 | | | | | 2 | 000,1 | 06 |

| | 3Y | 01 | 1 | 2 | 1 | 1 | 052 | | | 1 | | 2 | 000,1 | 02 |

| | 2Y | 01 | 1 | 2 | 1 | 1 | 052 | 1 | | | 2 | 1 | 000,1 | |

| | 1Y | 01 | 1 | 2 | | 1 | - | | | | | | - | |

| tegraT | sraey 5 | 05 | 5 | 01 | 4 | 5 | 000,1 | 1 | | 1 | 2 | 6 | 000,4 | 001 |

| srotacidni tuptuO | | deppam setis tsiruot noitcartta eht yrtnuoc fo ssorca .oN | deppam msiruot stcudorp eht yrtnuoc fo ehcin ssorca .oN | msiruot defiisrevid stcudorp fo .oN | tsiruot ssorca yrtnuoc noitcartta defiisrevid fo setis .oN eht | ytilibisaef detcudnoc seiduts fo .oN | elpoep dezitisnes fo .oN | srotarepo esabatad hcaeB | | tcudnoc fo edoC | senoz fo .oN | hcaeb detcurtsnoc seitinema fo .oN | hcaeb tliub ’srotarepo yticapac fo .oN | stekram noitelpmoc ledom detcurtsnoc eht tsiruot % fo |

| tuptuo detcepxE | | noitcartta deppam eht ssorca tsiruoT yrtnuoc setis | | stcudorp defiisrevid msiruoT | defiisrevid noitcartta eht depoleved ssorca tsiruoT yrtnuoc setis dna | no tnempoleved yduts ECIM ytilibisaeF seitilicaf wen eht fo | dezitisnes elpoeP | s’rotarepo depoleved esabatad hcaeB | | tcudnoc depoleved fo edoC | seitivitca hcaeB denoz | seitinema detcurtsnoc hcaeB | ’srotarepo tliub yticapac hcaeB | tsiruot detcurtsnoc stekram ledoM |

| seitivitca yeK | | yrtnuoc setis tsiruot noitcartta eht ssorca paM | | msiruot yfisreviD stcudorp | msiruot ssorca yrtnuoc poleveD stcudorp eht | ytilibisaef ECIM tcudnoC no yduts | noitaerc eht stcudorp fo ekatrednU ssenerawa ekatpu msiruot no | hcaeb rof a esabatad srotarepo poleveD | | fo hcaeb edoc rof a srotarepo poleveD tcudnoc | seitivitca eht fo gninoZ hcaeb | seitinema fo noitcurtsnoC hcaeb | srotarepo dliub yticapaC hcaeb | irubmaB fo tsiruot noitcurtsnoC ni ledom tekram 1 |

| ygetartS | | dna stcudorp poleved msiruot snoitcartta eht yfisreviD .yrtnuoc ssorca ehcin dna wen | | | | | | tnemeganam .semmargorp poleveD msiruot | | | | | | |

| ytilibisnopseR | troppuS | | | | | | | | | | ,UMPPC /D ,IRP/D nimdA IFT | | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | | | | | | | | | noitomorP tnempoleveD ,rotceriD msiruoT tcudorP dna | | |

| )snoillim shsK( tegduB | 5Y | 03 | 01 | 01 | 01 | 01 | 01 | 01 | 01 | 05 | 04 | 01 | |

| | 4Y | 03 | | | | | | | | 03 | 04 | 02 | |

| | 3Y | 03 | | | | | | | | | 06 | 05 | |

| | 2Y | 03 | | | | | | | | | 001 | 001 | |

| | 1Y | | | | | | | | | | 04 | 02 | |

| | 5Y | 2 | 52 | 52 | 52 | 52 | 52 | 52 | 52 | 05 | 001 | 001 | |

| | 4Y | 2 | | | | | | | | 52 | 09 | 09 | |

| | 3Y | 2 | | | | | | | | | 77 | 77 | |

| | 2Y | 2 | | | | | | | | | 45 | 45 | |

| | 1Y | | | | | | | | | | 5.21 | 5.21 | |

| tegraT | sraey 5 | 8 | 1 | 1 | 1 | 1 | 1 | 2 | 001 | 001 | 001 | 001 | |

| srotacidni tuptuO | | hcaeb nekatrednu seitivitca fo oN | noitelpmoc fo level % | noitelpmoc fo level % | noitelpmoc fo level % | noitelpmoc fo level % | noitelpmoc fo level % | noitelpmoc fo level % | noitelpmoc % | noitelpmoc % | fo msiruot noitelpmoc seitinema wen eht % | daor fo mk depoleved fo .oN | |

| tuptuo detcepxE | | hcaeb devorpmI msiruot | ertnec lanoitarepo noitnevnoc nA | ertnec lanoitarepo noitnevnoc nA | ertnec lanoitarepo noitnevnoc nA | ertnec lanoitarepo noitnevnoc nA | lanoitarepo letoh nA | retaw msiruot dna erutcurtsarfni depoleved dna seitinema stnorf A | esiurc lanoitarepO lanimret | lanoitarepO dna krap muesum ecneics | msiruot detcurtsnoc seitinema weN | daor depoleved fo mK | |

| seitivitca yeK | | fo tnemeganaM sehcaeb | ertneC noitcurtsnoC asabmoM lanoitanretnI noitnevnoC fo | ertneC noitcurtsnoC tfiR noitnevnoC taerG fo | noitnevnoC fo noitcurtsnoC ertneC oloisI | noitnevnoC fo noitcurtsnoC terodlE ertneC | nI fo letoH - noitcurtsnoC alagN ratS dlanoR ognipiV eviF | tnemhsilbatsE sareiviR | ni fo lanimret tnempoleveD esiurc umaL | fo namuh muesum kraP noitcurtsnoC ecneicS fo emoH snigiro dna | seitinema lla ,stiucric srevo skcolb gnola wen msiruot )setuor pots tcurtsnoC noitulba( laicos seitinema msiruot msiruot msiruot gnola cinecs dna 8 | eht stcudorp fo ot tnempoleveD sdaor msiruot ssecca | |

| ygetartS | | | | | | | | | | | .erutcurtsarfni poleveD msiruot | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 .msiruot elbaniatsus rof pihsruenerpertne dna noitavonni hguorht msiruot ni redael sa noitareneg gnuoy rewopme oT :7 evitcejbo cigetartS /D ,IRP/D ,rotceriD 05 03 02 000,02 000,01 000,01 000,01 000,05 htuoy fo oN htuoy derewopmE htuoy eht rewopmE ni htuoY ,UMPPC IFT msiruoT derewopme dna msiruoT nimdA tcudorP noitavresnoC 01 01 01 04 03 02 01 001 -htuoy fo oN msiruot decnahnE fo tnempoleveD tnempoleveD .evitaitinI msiruot yldneirf stcudorp yldneirf- htuoy noitomorP dna stcudorp stcudorp msiruot depoleved 02 02 02 4 2 2 01 sbuh fo oN deppiuqe nA fo tnemhsilbatsE dehsilbatse buh noitavonni buh noitavonni .stciflnoc efildliw–namuh gnitalacse dna ytirgetni metsysoce desimorpmoC :5 eussi cigetartS .ecnetsixe-oc efildliw–namuh dna ytirgetni smetsysoce decnahnE :5 laog cigetartS ecnetsixe-oc efildliw–namuh dna ytirgetni metsysocE .:5 ARK .gnikam-noisiced desab-ecnedive decnahnE :emoctuO .msiruot elbaniatsus no noitavonni dna hcraeser ,gniniart etomorp oT :8 evitcejbo cigetartS ,ITRW WDS 55 54 04 52 02 002 002 002 002 002 000,1 fo egaercA statibah dedargeD ytiroirp yfitnedI ,tcetorP ,seitnuoc dna statibah smetsysoce dna dna statibah dna etatilibaher rehto smetsysoce dna defiitnedi rof smetsysoce efildliw erotser sredlohekats dna defiitnedi rof deppam noitca noitavresnoc dna statibah rof deppam noitavresnoc .smetsysoce noitarotser ,ITRW ,SWK WDS 001 001 001 001 001 02 02 02 02 02 001 seert fo .oN ni nworg seerT noillim 001 tnalP )snoillim( nworg dna detcetorp detcetorp ni seert saera noitavresnoc noitavresnoc dna saera ytnuoC WDS 02 02 02 51

4 4 4 3 0 51 laitaps fo .oN snalp laitapS ytnuoc htiw rentraP ,stnemnrevog depoleved snalp deraperp ot stnemnrevog ,ITRW ,SWK dehcnual dna cfiiceps rof laitaps poleved yrtsiniM ,CLN smetsysoce gnitargetni snalp ,sdnaL fo statibah efildliw gnisuoH smetsysoce dna lacisyhP & ,gninnalP rehto sredlohekats tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ytnuoC WDS 9 9 9 9

1 1 1 1

4 fo .oN dna eniraM nehtgnertS ,stnemnrevog evitaroballoc yradnuob-snart ni noitaroballoc ,ITRW ,SWK skrowemarf dna sepacsdnal tnemeganam rehto cfiiceps rof smetsysoce dna eniram fo sredlohekats dna sepacsdnal dna defiitnedi yradnuob-snart smetsysoce evitaroballoc dna sepacsdnal ni tnemeganam smetsysoce ecalp WDS 41 41 41 41 0 2 2 2 2 0 8 metsysoce fo .oN metsysocE etanidrooC tnemeganam snalp tnemeganam tnempoleved depoleved snalp dna depoleved tnemettezag dna detnemelpmi dna detnemelpmi metsysoce fo snalp tnemeganam ayneK erutaN WDS dna sABK fo .oN sABI dna sABK tcetorp ,eruceS ,deruces sABI detcetorp ,deruces evresnoc dna dna detcetorp devresnoc dna ytisrevidoib yek devresnoc dna )ABK( saera drib tnatropmi )ABI( saera ,ITRW WDS 5 5 5 5 5 1 1 1 1 1 5 lortnoc fo .oN smsinahceM gnipoleveD ecnahnE rehto ,SWK ni smsinahcem dna lortnoc rof smsinahcem tnemeganam ,sredlohekats ecalp fo tnemeganam dna lortnoc rof lortnoc dna ytnuoc ni seiceps evisavni fo tnemeganam evisavni fo stnemnrevog ecalp seiceps evisavni .seiceps ,ITRW WDS 5 5 5 5 5 1 1 1 1 1 5 senilediug fo .oN senilediug poleveD gnipoleveD rehto ,SWK etaluger ot etaluger ot smsinahcem ,sredlohekats dna noitcudortni dna noitcudortni etaluger ot ytnuoc fo tnemeganam fo tnemeganam dna noitcudortni stnemnrevog efildliw citoxe efildliw citoxe fo tnemeganam seiceps seiceps efildliw citoxe seiceps ,ITRW WDS 5 5 5 5 5 2 2 2 2 2 01 hcraeser fo .oN slasoporP evitpada ekatrednU rehto ,SWK slasoporp dna depoleved no hcraeser ,sredlohekats deraperp hcraeser evitpada seiceps evisavni ytnuoc tnemeganam no stnemnrevog seiceps evisavni fo nekatrednu ,ITRW WDS 5 5 5 5 5 2 2 2 2 2 01 seirotnevni fo .oN seirotnevni etaerC tseb tnemucoD rehto ,SWK tseb rof detaerc secitcarp tseb rof no secitcarp ,sredlohekats secitcarp fo tnemeganam no fo tnemeganam ytnuoc seiceps evisavni seiceps evisavni stnemnrevog gnipeek gnidulcni yrotnevni na 94 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 95

| ytilibisnopseR | troppuS | .msiruot elbaniatsus rof pihsruenerpertne dna noitavonni hguorht msiruot ni redael sa noitareneg gnuoy rewopme oT :7 evitcejbo cigetartS | ,UMPPC /D ,IRP/D nimdA IFT | | | | .stciflnoc efildliw–namuh gnitalacse dna ytirgetni metsysoce desimorpmoC :5 eussi cigetartS | .ecnetsixe-oc efildliw–namuh dna ytirgetni smetsysoce decnahnE :5 laog cigetartS | ecnetsixe-oc efildliw–namuh dna ytirgetni metsysocE .:5 ARK | .gnikam-noisiced desab-ecnedive decnahnE :emoctuO | .msiruot elbaniatsus no noitavonni dna hcraeser ,gniniart etomorp oT :8 evitcejbo cigetartS | sredlohekats ,seitnuoc ,ITRW rehto | ,ITRW ,SWK | ,stnemnrevog yrtsiniM sredlohekats ,ITRW lacisyhP ,sdnaL gnisuoH ,gninnalP ytnuoC ,SWK ,CLN rehto fo & |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | | noitomorP tnempoleveD ,rotceriD msiruoT tcudorP dna | | | | | | | | | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | | 05 | 01 | 02 | | | | | | | 55 | 001 | 02 |

| | 4Y | | 03 | 01 | 02 | | | | | | | 54 | 001 | 02 |

| | 3Y | | 02 | 01 | 02 | | | | | | | 04 | 001 | 02 |

| | 2Y | | | | | | | | | | | 52 | 001 | 51 |

| | 1Y | | | | | | | | | | | 02 | 001 | - |

| | 5Y | | 000,02 | 04 | 4 | | | | | | | 002 | 02 | 4 |

| | 4Y | | 000,01 | 03 | 2 | | | | | | | 002 | 02 | 4 |

| | 3Y | | 000,01 | 02 | 2 | | | | | | | 002 | 02 | 4 |

| | 2Y | | 000,01 | 01 | | | | | | | | 002 | 02 | 3 |

| | 1Y | | | | | | | | | | | 002 | 02 | 0 |

| tegraT | sraey 5 | | 000,05 | 001 | 01 | | | | | | | 000,1 | 001 | 51 |

| srotacidni tuptuO | | | htuoy derewopme fo oN | msiruot -htuoy depoleved stcudorp yldneirf fo oN | sbuh dehsilbatse fo oN | | | | | | | dna fo dna smetsysoce rof noitarotser defiitnedi egaercA statibah deppam | )snoillim( seert fo nworg .oN | depoleved laitaps dehcnual fo snalp .oN dna |

| tuptuo detcepxE | | | htuoy derewopmE | msiruot decnahnE stcudorp | buh deppiuqe noitavonni nA | | | | | | | statibah smetsysoce dna noitavresnoc rof dedargeD defiitnedi deppam dna | saera ni dna nworg noitavresnoc detcetorp seerT | snalp cfiiceps smetsysoce deraperp laitapS rof |

| seitivitca yeK | | | htuoy eht rewopmE | stcudorp fo yldneirf- tnempoleveD msiruot htuoy | fo buh tnemhsilbatsE noitavonni | | | | | | | noitca ytiroirp rof dna smetsysoce noitavresnoc yfitnedI statibah | noillim detcetorp noitavresnoc 001 ni tnalP seert saera dna | ytnuoc ot laitaps gnitargetni statibah smetsysoce stnemnrevog htiw rentraP poleved efildliw snalp dna |

| ygetartS | | | dna noitavresnoC ni msiruoT .evitaitinI htuoY | | | | | | | | | dna efildliw etatilibaher dna .smetsysoce ,tcetorP erotser statibah | | |

| ytilibisnopseR | troppuS | ,stnemnrevog sredlohekats ,ITRW ytnuoC ,SWK rehto | | ayneK erutaN | ,sredlohekats stnemnrevog rehto ytnuoc ,ITRW ,SWK | ,sredlohekats stnemnrevog rehto ytnuoc ,ITRW ,SWK | ,sredlohekats stnemnrevog rehto ytnuoc ,ITRW ,SWK | ,sredlohekats stnemnrevog rehto ytnuoc ,ITRW ,SWK |

|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 9 | 41 | | 5 | 5 | 5 | 5 |

| | 4Y | 9 | 41 | | 5 | 5 | 5 | 5 |

| | 3Y | 9 | 41 | | 5 | 5 | 5 | 5 |

| | 2Y | 9 | 41 | | 5 | 5 | 5 | 5 |

| | 1Y | - | 0 | | 5 | 5 | 5 | 5 |

| | 5Y | 1 | 2 | | 1 | 1 | 2 | 2 |

| | 4Y | 1 | 2 | | 1 | 1 | 2 | 2 |

| | 3Y | 1 | 2 | | 1 | 1 | 2 | 2 |

| | 2Y | 1 | 2 | | 1 | 1 | 2 | 2 |

| | 1Y | - | 0 | | 1 | 1 | 2 | 2 |

| tegraT | sraey 5 | 4 | 8 | | 5 | 5 | 01 | 01 |

| srotacidni tuptuO | | dna evitaroballoc skrowemarf cfiiceps sepacsdnal smetsysoce fo .oN rof | metsysoce depoleved detnemelpmi tnemeganam fo snalp .oN dna | dna ,deruces dna sABK detcetorp devresnoc fo .oN sABI | ni lortnoc smsinahcem fo ecalp .oN | senilediug dna fo tnemeganam efildliw noitcudortni etaluger seiceps fo citoxe .oN ot | hcraeser slasoporp deraperp fo .oN | seirotnevni tseb rof secitcarp detaerc fo .oN |

| tuptuo detcepxE | | yradnuob-snart dna ni dna evitaroballoc tnemeganam dna sepacsdnal smetsysoce defiitnedi eniraM ecalp | snalp dna tnemeganam detnemelpmi metsysocE depoleved | detcetorp sABI devresnoc dna ,deruces sABK dna | ni dna fo seiceps smsinahceM tnemeganam lortnoc evisavni ecalp rof | senilediug dna fo tnemeganam efildliw noitcudortni etaluger poleveD seiceps citoxe ot | hcraeser seiceps tnemeganam dna nekatrednu slasoporP depoleved evisavni evitpada no fo | seirotnevni fo secitcarp tnemeganam seiceps tseb evisavni etaerC rof no |

| seitivitca yeK | | ni yradnuob-snart dna noitaroballoc tnemeganam dna nehtgnertS sepacsdnal smetsysoce eniram fo | snalp tnemettezag tnempoleved metsysoce tnemeganam etanidrooC dna fo | tcetorp ytisrevidoib dna drib evresnoc )ABK( tnatropmi )ABI( ,eruceS saera saera dna yek | dna fo seiceps smsinahcem tnemeganam gnipoleveD lortnoc evisavni rof | dna fo smsinahcem noitcudortni tnemeganam efildliw gnipoleveD etaluger seiceps citoxe ot | evitpada seiceps no ekatrednU hcraeser evisavni | gnipeek tseb fo seiceps no tnemeganam yrotnevni tnemucoD secitcarp gnidulcni evisavni na |

| ygetartS | | | | | tnemeganam lortnoc evisavni ecnahnE .seiceps dna fo | | | |

Page 57

tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ,ITRW ,SWK WDS

05

1

1 redlohekatS efildliW 6102 ehT etadpu dna weiveR dna eruceS rehto tnemegagne setuoR yrotargiM efildliW 6102 eht efildliw eganam ,sredlohekats troper lasrepsiD dna setuoR yrotargiM yrotargim ytnuoc troper saerA lasrepsiD dna dna setuor stnemnrevog dna deweiver troper saerA .saera lasrepsid detadpu WDS

001

1

1 troper deweiveR ,ITRW ,SWK WDS 005 005 005 005 005 1 1 1 1 1 5 yek fo .oN efildliw yeK dna tcetorp ,eruceS rehto yrotargim yrotargim efildliw yek eganam sredlohekats deruces srodirroc dna srodirroc srodirroc yrotargim detcetorp dna saera lasrepsid lasrepsid dna metsysoce rep ,dezitiroirp ecnahne ot saera dna deruces ytivitcennoc detcetorp WDS 003 003 003 003 003 002 002 002 002 002 000,1 fo mk fo .oN detatilibaheR dna poleveD sdaor ssecca ni sdaor etatilibaher spirtsria dna seicnavresnoc seicnavresnoc dna detatilibaher erutcurtsarfni deniatniam WDS 000,3 737,2 907,2 186,2 051 000,01 fo mk fo .oN detatilibaheR sdaor ssecca ni dna sdaor spirtsria dna dna skrap lanoitan dna detatilibaher sevreser deniatniam ITRW ,SWK WDS 51 31 11 7 4 2 1 1 1

5 fo .oN skrap tnamroD noitazilanoitarepO skrap tnamrod dezilanoitarepo ro tnamrod fo dezilanoitarepo skrap repap ,ITRW ,SWK WDS 01 01 5 5

2 2 1 1

6 fo .oN noitaroballoC dna noitcetorP ,IRFEK ,SFK noitaroballoc htiw skrowemarf fo tnemeganam ytnuoc skrowemarf retaw yek rof SFK ni srewot retaw stnemnrevog depoleved srewot htiw noitaroballoc SFK SWK ,ITRW WDS

4 6

1 1

1 noitalugeR rof snoitalugeR eht ezilaniF eht ecnahnE dezilanfi efildliw evitpac no snoitaluger noitavresnoc dezilanfi seitilicaf tnemhsilbatse deregnadne fo tnemeganam dna denetaerht dna efildliw evitpac fo .seiceps seitilicaf ,ITRW ,SWK WDS 01 5 5 5 5 2 1 1 1 1 6 seiceps fo .oN yrevocer seicepS seiceps poleveD rehto noitca yrevocer snalp noitca noitca yrevocer sredlohekats snalp depoleved snalp ITRW ,SWK WDS 5 5 1 1 2 lainneib fo .oN efildliw lainneiB lainneib ekatrednU sutats efildliw stroper sutats sutats efildliw stroper troper tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ,ITRW ,SWK WDS 04 04 04 02 02 5 5 5 5 5 %52 ni )%( noitcudeR decuder gnihcaoP gnihcaop ecudeR rehto gnihcaop fo .on efildliw lagelli dna sredlohekats secnedicni gnikcffiart SWK ni noitcuder % efildliw lagellI efildliw lagelli decuder gnikcffiart gnikcffiart SWK

1

1 cisnerof efildliW efildliw ecnahnE ertnec emirc emirc cisnerof decnahne ertnec rehto ,SWK SWK 650,9 297,8 209,7 221,7 591,7 027,5 tnuomA ot refsnart stnarG yticapac ecnahnE sredlohekats derrefsnart yticapac rof SWK SWK fo gnidliub rehto ,SWK SWK

754,1

754,1

005,1

005,1

000,3 ylwen fo .oN sregnar SWK sredlohekats SWK detiurcer dna detiurcer deniart sregnar deniart ITRW ,SWK WDS 05 05 05 05 05 01 01 01 01 01 05 sUoM fo .oN noitarepooC lacol nehtgnertS dengis tnemeerga lanoiger dna ni noitarepooc efildliw elbaniatsus tnemeganam ,ITRW WDS 5 5 5 5 5 1 1 1 1 1 1 tsil der lanoitaN fo tsil detadpU eht etadpU rehto ,SWK deregnadne fo deregnadne der( lanoitan sredlohekats seiceps seiceps deregnadne )tsil tsil seiceps ,ITRW WDS 5 5 5 5 5 1 1 1 1 1 5 seiceps fo .oN senilediuG dna poleveD rehto ,SWK senilediug seiceps rof tnemelpmi sredlohekats depoleved noitavresnoc senilediug snoitnevretni seiceps rof depoleved noitavresnoc snoitnevretni ,SWK ,HoM ITRW 5 5 5 01 5 1 1 1 1

1 decnahnE esaesid citonooZ eht etanidrooC ,ITRW dna gnirotinom srevollips dna ecnallievrus & kcotseviL ecnallievrus dellortnoc fo gnirotinom erutlucirgA ecalp ni metsys sesaesid efildliw 2 tnenopmoC citonooz gnidulcni 8 FEG fo sesaesid WDS ITRW 01 01 01 01 01 1 1 1 1

1 decnahnE sesaesid efildliW dna gnirotinom ecnallievrus ecnallievrus ecalp ni metsys 38 28 37 27 05 05 ffats fo .oN gnffiats lamitpO secruoser namuH level )secivres lacinhcet( .ecnetsixe-oc efildliw–namuh etomorp oT :8 evitcejbo cigetartS 96 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 97

| ytilibisnopseR | troppuS | ,sredlohekats stnemnrevog ,ITRW ytnuoc ,SWK rehto | | sredlohekats ,ITRW ,SWK rehto | | | ITRW ,SWK | stnemnrevog ,ITRW ,IRFEK ytnuoc ,SWK ,SFK | SWK ,ITRW | sredlohekats ,ITRW ,SWK rehto | ITRW ,SWK |

|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | WDS | WDS | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | - | - | 005 | 003 | 000,3 | 51 | 01 | - | 01 | 5 |

| | 4Y | - | - | 005 | 003 | 737,2 | 31 | 01 | - | 5 | |

| | 3Y | | 001 | 005 | 003 | 907,2 | 11 | 5 | 4 | 5 | 5 |

| | 2Y | 05 | - | 005 | 003 | 186,2 | 7 | 5 | 6 | 5 | |

| | 1Y | - | - | 005 | 003 | 051 | 4 | - | - | 5 | |

| | 5Y | - | - | 1 | 002 | | 2 | 2 | - | 2 | 1 |

| | 4Y | - | - | 1 | 002 | | 1 | 2 | - | 1 | |

| | 3Y | - | 1 | 1 | 002 | | 1 | 1 | 1 | 1 | |

| | 2Y | 1 | - | 1 | 002 | | 1 | 1 | 1 | 1 | 1 |

| | 1Y | - | - | 1 | 002 | | - | - | - | 1 | |

| tegraT | sraey 5 | 1 | 1 | 5 | 000,1 | 000,01 | 5 | 6 | 1 | 6 | 2 |

| srotacidni tuptuO | | redlohekatS tnemegagne troper | troper deweiveR | deruces detcetorp metsysoce yek yrotargim srodirroc fo .oN dna rep | dna fo sdaor spirtsria detatilibaher deniatniam mk fo ssecca .oN dna | dna fo sdaor spirtsria detatilibaher deniatniam mk fo ssecca .oN dna | skrap dezilanoitarepo tnamrod fo .oN | noitaroballoc skrowemarf depoleved fo .oN | noitalugeR dezilanfi | noitca seiceps yrevocer fo snalp .oN | lainneib sutats fo efildliw stroper .oN |

| tuptuo detcepxE | | efildliW setuoR lasrepsiD troper dna 6102 yrotargiM deweiver detadpu saerA ehT dna | | saera dna dna efildliw yrotargim srodirroc lasrepsid ,dezitiroirp detcetorp deruces yeK | seicnavresnoc detatilibaheR ni sdaor | dna skrap detatilibaheR ni dna lanoitan sevreser sdaor | skrap dezilanoitarepo tnamroD | htiw retaw noitaroballoC skrowemarf yek rof srewot SFK | dezilanfi rof efildliw snoitalugeR evitpac seitilicaf | yrevocer snalp depoleved seicepS noitca | efildliw stroper lainneiB sutats |

| seitivitca yeK | | etadpu efildliW setuoR lasrepsiD troper dna 6102 yrotargiM weiveR saerA eht dna | | dna efildliw srodirroc ecnahne tcetorp lasrepsid yek ytivitcennoc yrotargim ,eruceS eganam ot saera dna | seicnavresnoc erutcurtsarfni dna etatilibaher poleveD | | noitazilanoitarepO ro tnamrod skrap repap fo | htiw dna fo ni tnemeganam srewot noitaroballoc noitcetorP retaw SFK | tnemeganam efildliw no tnemhsilbatse eht snoitaluger evitpac ezilaniF seitilicaf dna fo | seiceps noitca poleveD yrevocer snalp | lainneib sutats ekatrednU efildliw troper |

| ygetartS | | efildliw .saera dna dna yrotargim lasrepsid eganam eruceS setuor | | | | | | | deregnadne denetaerht eht noitavresnoc ecnahnE .seiceps dna fo | | |

| ytilibisnopseR | troppuS | sredlohekats ,ITRW ,SWK rehto | | | sredlohekats rehto ,SWK | sredlohekats rehto ,SWK | ITRW ,SWK | sredlohekats rehto ,ITRW ,SWK | sredlohekats rehto ,ITRW ,SWK | 2 ,SWK & erutlucirgA tnenopmoC kcotseviL 8 FEG ,HoM ,ITRW fo | WDS | | .ecnetsixe-oc efildliw–namuh etomorp oT :8 evitcejbo cigetartS |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | SWK | SWK | SWK | SWK | WDS | WDS | WDS | ITRW | ITRW | | |

| )snoillim shsK( tegduB | 5Y | 04 | | | 650,9 | - | 05 | 5 | 5 | 5 | 01 | 38 | |

| | 4Y | 04 | | | 297,8 | 754,1 | 05 | 5 | 5 | 5 | 01 | 28 | |

| | 3Y | 04 | | | 209,7 | - | 05 | 5 | 5 | 5 | 01 | 37 | |

| | 2Y | 02 | | | 221,7 | 754,1 | 05 | 5 | 5 | 01 | 01 | 27 | |

| | 1Y | 02 | | | 591,7 | - | 05 | 5 | 5 | 5 | 01 | 05 | |

| | 5Y | 5 | | - | | - | 01 | 1 | 1 | 1 | 1 | | |

| | 4Y | 5 | | | | 005,1 | 01 | 1 | 1 | 1 | 1 | | |

| | 3Y | 5 | | 1 | | - | 01 | 1 | 1 | 1 | 1 | | |

| | 2Y | 5 | | - | | 005,1 | 01 | 1 | 1 | 1 | 1 | | |

| | 1Y | 5 | | - | | - | 01 | 1 | 1 | - | - | | |

| tegraT | sraey 5 | %52 | | 1 | 027,5 | 000,3 | 05 | 1 | 5 | 1 | 1 | 05 | |

| srotacidni tuptuO | | ni gnihcaop )%( noitcudeR secnedicni fo .on | ni efildliw noitcuder gnikcffiart lagelli % | cisnerof ertnec decnahne efildliW emirc | derrefsnart tnuomA | deniart SWK ylwen detiurcer sregnar fo .oN | sUoM fo .oN | tsil deregnadne der lanoitaN seiceps fo | seiceps senilediug depoleved fo .oN | dna ecalp gnirotinom ecnallievrus decnahnE ni metsys | dna ecalp gnirotinom ecnallievrus decnahnE ni metsys | ffats fo .oN | |

| tuptuo detcepxE | | decuder gnihcaoP | decuder efildliw gnikcffiart lagellI | efildliw emirc ecnahnE cisnerof ertnec | ot yticapac refsnart rof gnidliub stnarG SWK | sregnar dna detiurcer deniart SWK | dengis noitarepooC tnemeerga | fo tsil deregnadne detadpU seiceps | noitavresnoc snoitnevretni senilediuG seiceps depoleved rof | esaesid citonooZ srevollips dellortnoc | sesaesid ecnallievrus efildliW | gnffiats lamitpO level | |

| seitivitca yeK | | gnihcaop efildliw lagelli gnikcffiart ecudeR dna | | | yticapac ecnahnE SWK fo | | efildliw lacol ni nehtgnertS lanoiger noitarepooc elbaniatsus tnemeganam dna | deregnadne der( eht tsil etadpU lanoitan seiceps )tsil | dna noitavresnoc snoitnevretni tnemelpmi senilediug seiceps poleveD rof | citonooz dna sesaesid eht fo etanidrooC ecnallievrus gnirotinom gnidulcni sesaesid efildliw | | secruoser )secivres lacinhcet( namuH | |

| ygetartS | | | | | | | | | | | | | |

Page 58

tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ITRW ,SWK WDS 5 5 5 05 0 1 1 1 1

1 efildliW–namuH dehsilbatsE dna hsilbatsE etomorP esabatad tciflnoC efildliw–namuh –namuh a niatniam efildliw–namuh dehsilbatse esabatad tciflnoc tciflnoc efildliw .ecnetsixe-oc esabatad seitinummoC WDS 05 04 04 03 01 9 9 9 9 1 73 fo .oN efildliW–namuH dna poleveD noitanimessid ecnetsixe-oC a tnemelpmi noitazitisnes dna depoleved ygetartS –namuH lanoitan arof -oC efildliW ygetartS ecnetsixe SWK WDS 05 05 05 05 05 002 002 002 002 002 000,1 seratceh fo .oN dnal elbitapmoC ecaps erom niw oT detrevnoc dnal fo secitcarp esu ot efildliw rof efildliw ot CWH ecuder dnal elbitapmoc secitcarp esu SWK WDS 01 01 01 01 01 01 01 01 01 01 05 ytinummoc fo .oN seicnavresnoc dna dehsilbatse deretsiger SWK WDS 5 5 5 5 5 01 01 01 01 01 05 noitacude fo .oN noitazitisnes dna no arof ro ytinummoc srenwo dnal SWK WDS 06 85 55 25 25 1 1 1 1 1 5 wen fo .oN dehsilbatsE fo tnemhsilbatsE sbuh ytiruces ni sbuh ytiruces ytiruces efildliw dehsilbatse saera noitavresnoc sbuh SWK WDS 453 953 546 03 54 052 004 052 05 05 000,1 wen fo .oN dezinredoM efildliw ezinredoM ytiruces stinu ytiruces rof stinu ytiruces tnempiuqe dna noitanidrooc eht rof desahcrup ssenevitceffe maet ytiruces SWK WDS 5 5 5 5 5 01 01 01 01 01 05 wen fo .oN evitavonni weN dna poleveD noitagitim CWH noitagitim CWH tnemelpmi sevitaitini sevitaitini evitavonni depoleved sevitaitini noitagitim –namuh sserdda ot tciflnoc efildliw SWK WDS 5 5 5 5 5 2 2 2 2 2 01 fo .oN -oc decnahnE tnemelpmI tnemeganam ecnetsixe tnemeganam sehcaorppa sehcaorppa detnemelpmi etomorp taht ecnetsixe-oc lanoitidart gnidulcni suonegidni egdelwonk tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 SWK WDS 05 05 05 05 05 01 01 01 01 01 005 efildliw fo .oN deniart lleW piuqe dna niarT dna srecffio dna srecffio efildliw srecffio efildliw ytinummoc no seitinummoc seitinummoc dna sevitatneserper dipar gnicnahne esnopser dipar ni deniart dna esnopser –namuh rof slliks noitagitim tciflnoc efildliw dna noitagitim tnemeganam SWK WDS 51 51 51 51 51 02 02 02 02 02 001 fo .oN efildliw decnahnE efildliw ecnahnE citamelborp ecnallievrus gnisu ecnallievrus slamina ygolonhcet nredom detacolsnart ,SWK ,ITRW WDS 05 05 05 001 1 1 1 2 5 monev-itna fo .oN monev-itnA -itna pu-gnitteS HoM sertnec sertnec ni sertnec monev dehsilbatse topstoh cfiiceps saera ytiroirp SWK WDS 000,2 000,2 000,2 000,2 000,7 1 1 1 1 1 5 launnA weiver smialc CWH dna weiveR troper noitacfiirev CWH fo noitacfiirev noitasnepmoc SWK WDS 08 08 08 08 08 881 881 881 881 881 049 CCWC fo .oN evitartsinimdA smialc sgniteem CCWC rof troppus SWK WDS 02 02 02 02 02 4 4 4 4 4 030,2 CCWM fo .oN evitartsinimdA sgniteem CCWC rof troppus CCWC ,SWK WDS 000,1 000,1 000,1 000,1 000,1 smialc fo .oN diap smialc CWH CWH fo tnemyaP delttes noitasnepmoc smialc ,SWK WDS 000,1 000,1 000,1 000,1 000,1 1 1 emehcS noitasnepmoC a hsilbatsE sredlohekatS depoleved ecalp ni emehcs elbaniatsus emehcs gnicnanfi gnitasnepmoc rof detaler efildliw segamad .seussi gnigreme rehto dna egnahc etamilc ot noitatpada dna noitagitim wolS :6 eussi cigetartS .seussi gnigreme dna egnahc etamilc ot noitatpada dna ecneiliser devorpmI :6 laog cigetartS seussi gnigreme rehto dna egnahc etamilC :6 ARK .rotces efildliw dna msiruot tneiliser etamilC :emoctuO 98 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 99

| ytilibisnopseR | troppuS | ITRW ,SWK | seitinummoC | SWK | SWK | SWK | SWK | SWK | SWK | SWK |

|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | WDS | WDS | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 5 | 05 | 05 | 01 | 5 | 06 | 453 | 5 | 5 |

| | 4Y | 5 | 04 | 05 | 01 | 5 | 85 | 953 | 5 | 5 |

| | 3Y | 5 | 04 | 05 | 01 | 5 | 55 | 546 | 5 | 5 |

| | 2Y | 05 | 03 | 05 | 01 | 5 | 25 | 03 | 5 | 5 |

| | 1Y | 0 | 01 | 05 | 01 | 5 | 25 | 54 | 5 | 5 |

| | 5Y | 1 | 9 | 002 | 01 | 01 | 1 | 052 | 01 | 2 |

| | 4Y | 1 | 9 | 002 | 01 | 01 | 1 | 004 | 01 | 2 |

| | 3Y | 1 | 9 | 002 | 01 | 01 | 1 | 052 | 01 | 2 |

| | 2Y | 1 | 9 | 002 | 01 | 01 | 1 | 05 | 01 | 2 |

| | 1Y | - | 1 | 002 | 01 | 01 | 1 | 05 | 01 | 2 |

| tegraT | sraey 5 | 1 | 73 | 000,1 | 05 | 05 | 5 | 000,1 | 05 | 01 |

| srotacidni tuptuO | | esabatad efildliW–namuH dehsilbatse tciflnoC | noitazitisnes noitanimessid fo .oN dna arof | detrevnoc seratceh dnal secitcarp elbitapmoc efildliw fo dnal .oN esu fo ot | ytinummoc dna seicnavresnoc dehsilbatse deretsiger fo .oN | noitacude noitazitisnes ro srenwo ytinummoc no fo .oN dna arof dnal | sbuh wen dehsilbatse ytiruces fo .oN | eht rof maet wen tnempiuqe desahcrup ytiruces ytiruces fo .oN | noitagitim wen depoleved sevitaitini fo CWH .oN | tnemeganam detnemelpmi sehcaorppa fo .oN |

| tuptuo detcepxE | | esabatad efildliw–namuh dehsilbatsE tciflnoc | depoleved efildliW–namuH ecnetsixe-oC ygetartS | dnal secitcarp elbitapmoC esu | | | saera ni sbuh noitavresnoc dehsilbatsE ytiruces | stinu dezinredoM ytiruces | evitavonni noitagitim sevitaitini weN CWH | -oc decnahnE ecnetsixe |

| seitivitca yeK | | –namuh tciflnoc dna a hsilbatsE niatniam esabatad efildliw | ygetartS –namuH dna a tnemelpmi -oC ecnetsixe poleveD lanoitan efildliW | ecaps erom ot CWH efildliw niw ecuder oT rof | | | fo ytiruces tnemhsilbatsE efildliw sbuh | efildliw rof dna stinu noitanidrooc ssenevitceffe ezinredoM ytiruces | sevitaitini –namuh tciflnoc dna tnemelpmi evitavonni noitagitim sserdda poleveD efildliw ot | lanoitidart tnemelpmI tnemeganam sehcaorppa etomorp ecnetsixe-oc suonegidni egdelwonk gnidulcni taht |

| ygetartS | | efildliw–namuh .ecnetsixe-oc etomorP | | | | | | | | |

| ytilibisnopseR | troppuS | SWK | SWK | ,SWK ,ITRW HoM | SWK | SWK | SWK | CCWC ,SWK | sredlohekatS ,SWK | .seussi gnigreme rehto dna egnahc etamilc ot noitatpada dna noitagitim wolS :6 eussi cigetartS | .seussi gnigreme dna egnahc etamilc ot noitatpada dna ecneiliser devorpmI :6 laog cigetartS | seussi gnigreme rehto dna egnahc etamilC :6 ARK | .rotces efildliw dna msiruot tneiliser etamilC :emoctuO |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | WDS | WDS | WDS | | | | |

| )snoillim shsK( tegduB | 5Y | 05 | 51 | 05 | 000,2 | 08 | 02 | 000,1 | 000,1 | | | | |

| | 4Y | 05 | 51 | 05 | 000,2 | 08 | 02 | 000,1 | 000,1 | | | | |

| | 3Y | 05 | 51 | 05 | 000,2 | 08 | 02 | 000,1 | 000,1 | | | | |

| | 2Y | 05 | 51 | 001 | 000,2 | 08 | 02 | 000,1 | 000,1 | | | | |

| | 1Y | 05 | 51 | | 000,7 | 08 | 02 | 000,1 | 000,1 | | | | |

| | 5Y | 01 | 02 | 1 | 1 | 881 | 4 | | | | | | |

| | 4Y | 01 | 02 | 1 | 1 | 881 | 4 | | | | | | |

| | 3Y | 01 | 02 | 1 | 1 | 881 | 4 | | | | | | |

| | 2Y | 01 | 02 | 2 | 1 | 881 | 4 | | 1 | | | | |

| | 1Y | 01 | 02 | | 1 | 881 | 4 | | | | | | |

| tegraT | sraey 5 | 005 | 001 | 5 | 5 | 049 | 030,2 | | 1 | | | | |

| srotacidni tuptuO | | sevitatneserper efildliw dna ytinummoc srecffio deniart fo .oN | citamelborp detacolsnart slamina fo .oN | monev-itna sertnec fo .oN | troper noitacfiirev launnA | CCWC sgniteem fo .oN | CCWM sgniteem fo .oN | smialc fo delttes .oN | depoleved emehcS | | | | |

| tuptuo detcepxE | | dna no dipar srecffio seitinummoc dna deniart gnicnahne esnopser noitagitim efildliw lleW | efildliw ecnallievrus decnahnE | monev-itnA dehsilbatse sertnec | weiver smialc CWH | CCWC evitartsinimdA rof troppus | CCWC evitartsinimdA rof troppus | diap smialc CWH | ecalp noitasnepmoC ni emehcs | | | | |

| seitivitca yeK | | seitinummoc esnopser –namuh piuqe srecffio tciflnoc dna tnemeganam dna noitagitim efildliw dipar rof efildliw niarT dna slliks ni | ygolonhcet gnisu efildliw ecnallievrus ecnahnE nredom | ni -itna sertnec topstoh saera pu-gnitteS monev cfiiceps ytiroirp | CWH fo noitasnepmoc dna noitacfiirev weiveR smialc | | | CWH noitasnepmoc fo tnemyaP smialc | emehcs gnitasnepmoc detaler a elbaniatsus hsilbatsE gnicnanfi segamad efildliw rof | | | | |

| ygetartS | | | | | | | | | | | | | |

Page 59

tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 .snoitca dna seigetarts noitatpada dna noitagitim seussi gnigreme dna egnahc etamilc efildliw dna msiruot poleved oT :9 evitcejbi cigetartS ,ITRW ,SWK WDS

51

1

1 ygetarts fo .oN rotces efildliW dna poleveD poleveD ,ACW ,ACWK depoleved egnahc etamilc efildliw tnemelpmi egnahc etamilc sOGN ,sADM depoleved ygetarts egnahc etamilc noitatpada dna noitagitim noitagitim dna ygetarts noitatpada dna ygetarts .snalp noitca ,ITRW ,SWK WDS 01 05 05 05 0 002 002 002

006 sertemolik fo .oN skaerberiF fo noitallatsnI ACWK dellatsni 4 ni skaerberfi tM( smetsysoce ,eradrebA ,ayneK )ovasT dna ulluyhC ,ITRW ,SWK WDS 03 03 03 52 52 02 02 02 02 02 001 fo serca fo .oN fo egaercA noitagitim thguorD ,ACW ,ACWK -er dnalssarg dedeeser saera detcetorp ni sADM dedees sdnalssarg SWK WDS 003 052 052 052 052 5 4 4 4 4 12 snap retaw fo .oN fo noitcurtsnoC dehsilbatse snap retaw SWK ,ITRW WDS 02 51 51 01

2 1 1 1

5 seigetarts fo .oN retsasiD ylrae nehtgnertS depoleved ssenderaperp ylrae dna gninraw esnopser dna sesnopser ro noitca seigetarts depoleved SWK WDS 21 01 01 1 1 1 1 4 ,seigetartS yhtlaeh dna naelC noitulloP dna snoitaluger ni tnemnorivne tnemeganam senilediug saera noitavresnoc efildliw ni saera noitavresnoc ecnaniF nimdA /daeH 2 2 2 2 1 1 1 1 4 seigetarts fo .oN lanoitarepo nA etamilc poleveD depoleved ygetarts noitagitim egnahc noitatpada dna ygetarts tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 stnuoccA nimdA /daeH 5 1 1 seigetarts fo .oN retsasiD dna poleveD depoleved ssenderaperp nehtgnerts esnopser dna gninraw ylrae seigetarts dna msinahcem depoleved sesnopser noitca nimdA /daeH 6 1 1 seigetarts fo .oN lanoitarepo nA retsasid poleveD depoleved ksir retsasid noitcuder ksir ygetarts noitcuder ygetarts nimdA /daeH 2 2 2 2 1 1 1 1 4 seigetarts fo .oN lanoitarepo nA ksir poleveD depoleved tnemssessa ksir tnemssessa ygetarts ygetarts 5.2 5.2 5.2 m05 m05 m05 m05 m05 5.2 seert fo oN yldneirf etamilC dna worg oT eert lanoitaN noillib dna nworg seert erutrun ngiapmac gniworg derutrun yrtnuoc eht ssorca .gnirahs stfieneb dna sevitnecni noitavresnoc dna msiruot ot ssecca detimiL :7 eussi cigetartS .gnirahs stfieneb dna sevitnecni noitavresnoc dna msiruot ot ssecca evisulcni dna elbaniatsuS :7 laog cigetartS secruoser efildliw dna msiruot fo esu elbaniatsus dna sseccA :7 ARK .gnirahs stfieneb dna ssecca decnahnE :emoctuO .secruoser fo esu elbaniatsus dna gnirahs stfieneb elbatiuqe ,ssecca ecnahne oT :9 evitcejbo cigetartS ITRW ,SWK WDS 03 02 02 01 01 3 2 2 1 1 8 snoitaluger fo .oN snoitalugeR poleveD poleveD dna ssecca ot ot snoitaluger snoitaluger elbaniatsus ssecca etaluger dna ssecca rof fo noitazilitu elbaniatsus dna gnirahs stfieneb dna efildliw fo noitazilitu elbaniatsus dna stcudorp efildliw efildliw dna efildliw efildliw fo esu depoleved stcudorp .secruoser ITRW ,SWK WDS

01

1

1 stfieneb fo .oN rof senilediuG dna poleveD senilediug gnirahs gnirahs stfieneb tnemelpmi efildliw morf rof senilediug secruoser gnirahs stfieneb depoleved efildliw morf secruoser ,ITRW ,SWK WDS 5 5 5 2

1 1

2 cigetarts fo .oN evitavonnI dna poleveD rehto ,KCW rof stnemtsevni cigetarts dna evitavonni etomorp sredlohekats secruoser efildliw rof stnemtsevni cigetarts dna dna yrautcnas( fo esu elbaniatsus rof tnemtsevni erutcurtsarfni secruoser efildliw fo esu elbaniatsus )tnempoleved depoleved secruoser efildliw ITRW 5 02 03 04 03 1 scitamrofni-oiB scitamrofni-oiB dna atad poleveD mroftalp mroftalp noitamrofni depoleved depoleved ssecca etomorP esu dna 100 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 101

| ytilibisnopseR | troppuS | .snoitca dna seigetarts noitatpada dna noitagitim seussi gnigreme dna egnahc etamilc efildliw dna msiruot poleved oT :9 evitcejbi cigetartS | ,ACW sOGN ,ITRW ,ACWK ,sADM ,SWK | ,ITRW ACWK ,SWK | ,ACW ,ITRW ,ACWK sADM ,SWK | SWK | SWK ,ITRW | SWK | ecnaniF |

|---|---|---|---|---|---|---|---|---|---|

| | daeL | | WDS | WDS | WDS | WDS | WDS | WDS | nimdA /daeH |

| )snoillim shsK( tegduB | 5Y | | - | 01 | 03 | 003 | 02 | | 2 |

| | 4Y | | | 05 | 03 | 052 | 51 | 21 | 2 |

| | 3Y | | - | 05 | 03 | 052 | 51 | 01 | 2 |

| | 2Y | | 51 | 05 | 52 | 052 | 01 | 01 | 2 |

| | 1Y | | - | 0 | 52 | 052 | - | | |

| | 5Y | | | 002 | 02 | 5 | 2 | 1 | 1 |

| | 4Y | | - | 002 | 02 | 4 | 1 | 1 | 1 |

| | 3Y | | - | | 02 | 4 | 1 | 1 | 1 |

| | 2Y | | 1 | 002 | 02 | 4 | 1 | 1 | 1 |

| | 1Y | | - | - | 02 | 4 | - | | |

| tegraT | sraey 5 | | 1 | 006 | 001 | 12 | 5 | 4 | 4 |

| srotacidni tuptuO | | | ygetarts depoleved fo .oN | sertemolik fo .oN | fo -er serca dnalssarg dedees fo .oN | snap retaw dehsilbatse fo .oN | seigetarts depoleved fo .oN | dna ,seigetartS snoitaluger senilediug | seigetarts depoleved fo .oN |

| tuptuo detcepxE | | | depoleved egnahc rotces efildliW etamilc ygetarts | skaerberiF dellatsni | fo sdnalssarg dedeeser egaercA | fo noitcurtsnoC snap retaw | ssenderaperp esnopser seigetarts depoleved retsasiD dna | saera yhtlaeh ni tnemnorivne noitavresnoc dna naelC | lanoitarepo ygetarts nA |

| seitivitca yeK | | | ygetarts efildliw egnahc dna dna tnemelpmi noitagitim noitatpada poleveD etamilc | )ovasT ,eradrebA tM( fo 4 noitallatsnI ni smetsysoce dna skaerberfi ,ayneK ulluyhC | noitagitim saera detcetorp thguorD ni | | sesnopser ylrae ylrae dna nehtgnertS gninraw ro noitca | saera tnemeganam noitavresnoc noitulloP efildliw ni | noitagitim etamilc noitatpada poleveD egnahc ygetarts dna |

| ygetartS | | | egnahc noitagitim dna .snalp noitatpada poleveD etamilc ygetarts noitca dna | | | | | | |

| ytilibisnopseR | troppuS | stnuoccA | | | | .gnirahs stfieneb dna sevitnecni noitavresnoc dna msiruot ot ssecca detimiL :7 eussi cigetartS | .gnirahs stfieneb dna sevitnecni noitavresnoc dna msiruot ot ssecca evisulcni dna elbaniatsuS :7 laog cigetartS | secruoser efildliw dna msiruot fo esu elbaniatsus dna sseccA :7 ARK | .gnirahs stfieneb dna ssecca decnahnE :emoctuO | .secruoser fo esu elbaniatsus dna gnirahs stfieneb elbatiuqe ,ssecca ecnahne oT :9 evitcejbo cigetartS | ITRW ,SWK | ITRW ,SWK | sredlohekats ,ITRW rehto ,SWK ,KCW | | |

|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | nimdA /daeH | nimdA /daeH | nimdA /daeH | | | | | | | WDS | WDS | WDS | ITRW | |

| )snoillim shsK( tegduB | 5Y | | | 2 | 5.2 | | | | | | 03 | - | 5 | 5 | |

| | 4Y | | | 2 | 5.2 | | | | | | 02 | - | 5 | 02 | |

| | 3Y | | | 2 | 5.2 | | | | | | 02 | | 5 | 03 | |

| | 2Y | 5 | 6 | 2 | | | | | | | 01 | 01 | 2 | 04 | |

| | 1Y | | | | m05 | | | | | | 01 | - | - | 03 | |

| | 5Y | | | 1 | m05 | | | | | | 3 | - | - | | |

| | 4Y | | | 1 | m05 | | | | | | 2 | - | 1 | | |

| | 3Y | | | 1 | m05 | | | | | | 2 | | | | |

| | 2Y | 1 | 1 | 1 | m05 | | | | | | 1 | 1 | 1 | | |

| | 1Y | | | | noillib 5.2 | | | | | | 1 | - | - | | |

| tegraT | sraey 5 | 1 | 1 | 4 | seert dna derutrun fo nworg oN | | | | | | 8 | 1 | 2 | 1 | |

| srotacidni tuptuO | | seigetarts depoleved fo .oN | seigetarts depoleved fo .oN | seigetarts depoleved fo .oN | yldneirf etamilC | | | | | | snoitaluger fo .oN | senilediug stfieneb gnirahs fo .oN | secruoser cigetarts rof dna erutcurtsarfni )tnempoleved stnemtsevni yrautcnas( fo efildliw .oN | scitamrofni-oiB depoleved mroftalp | |

| tuptuo detcepxE | | ssenderaperp esnopser seigetarts depoleved retsasiD dna | ygetarts lanoitarepo ksir noitcuder retsasid nA | tnemssessa lanoitarepo ygetarts nA ksir | yrtnuoc seert dna eht worg erutrun ssorca oT | | | | | | stcudorp dna snoitalugeR ssecca elbaniatsus fo noitazilitu dna depoleved efildliw efildliw ot | gnirahs rof efildliw senilediuG secruoser depoleved stfieneb morf | fo secruoser rof esu evitavonnI cigetarts stnemtsevni elbaniatsus depoleved efildliw dna | scitamrofni-oiB depoleved mroftalp | |

| seitivitca yeK | | sesnopser dna dna gninraw nehtgnerts msinahcem poleveD noitca ylrae | retsasid noitcuder poleveD ygetarts ksir | ksir tnemssessa poleveD ygetarts | ngiapmac eert lanoitaN gniworg | | | | | | efildliw ssecca elbaniatsus ot fo snoitaluger dna poleveD etaluger noitazilitu stcudorp efildliw dna | gnirahs rof dna efildliw tnemelpmi senilediug secruoser poleveD stfieneb morf | evitavonni fo secruoser esu rof dna cigetarts tnemtsevni elbaniatsus poleveD etomorp efildliw dna | dna atad noitamrofni poleveD | ssecca etomorP esu dna |

| ygetartS | | | | | | | | | | | gnirahs elbaniatsus dna efildliw snoitaluger ssecca .secruoser poleveD stfieneb fo rof dna esu | | | | |

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tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ,ITRW ,SWK WDS 8 01 2 2 1 1

1 ycilop fo .oN gnitcepsorpoiB poleveD rehto ycilop gnitcepsorpoib sredlohekats ycilop ,ITRW ,SWK WDS 081 081 081 005 005 005

005,1 boj fo .oN seitinutroppo boJ sdoohilevil evorpmI rehto seitinutroppo detaerc boj fo noitaerc dna sredlohekats detaerc rof seitinutroppo htuoy eht SWK WDS 01 01 01 01 %02 %02 %02 %02 %02 .on ni esaercni % -efildliw esreviD efildliw etomorP srotisiv fo msiruot desab ymonoce ,secneirepxe gnidulcni ,msiruotoce msiruot larutluc erutnevda dna msiruot ITRW ,SWK WDS 5 5 5 5 %03 %03 %03 %03 %03 ni esaercni % ssecca etatilicaF stcudorp efildliw dna stekram ot dedart rof sniahc eulav decudorp yllacol ,stcudorp efildliw gnitomorp elbaniatsus riaf dna gnicruos secitcarp edart ITRW ,SWK WDS 5 01 1 1 efildliw a poleveD ytisrevidoib ygetarts ymonoce WDS 01 01 51 51 2 2 3 3

01 skrap fo .oN seitilicaf noitulbA msiruot ecnahnE noitulba erehw skrap eht ni ni ecneirepxe seitilicaf sevreser dna skrap lanoitan ro detatilibaher dna detcurtsnoc detcurtsnoc detatilibaher SWK 3 3 2 6

1 1 1 2

5 erutangis fo .oN skrap erutangiS depmaver skrap depmaver SWK 2 2 2 4

1 1 1 1

4 fo .oN skrap eniraM skrap eniram dna metsysoce detatilibaher erutcurtsarfni detatilibaher SWK 8 8 8 61

1 1 1 2

5 skrap fo .oN denoitisoper skraP dna denoitisoper demeht dna demeht tuptuO ytilibisnopseR )snoillim shsK( tegduB tegraT tuptuo detcepxE seitivitca yeK ygetartS srotacidni troppuS daeL 5Y 4Y 3Y 2Y 1Y 5Y 4Y 3Y 2Y 1Y sraey 5 ITRW ,SWK WDS 01 01 01 01 01 01 01 01 01 05 fo .oN tnemelpmI desab-ytinummoc desab-ytinummoc sesirpretne ecruoser efildliw tnemeganam taht sevitaitini rewopme lacol dna htuoy seitinummoc ylbaniatsus ot efildliw eganam elihw secruoser emocni gnitareneg gnivorpmi dna sdoohilevil ,ITRW ,SWK WDS 5 5 5 5 5 1 1 1 1 1 5 senilediug fo .oN senilediuG senilediug poleveD rehto sdradnats dna sdradnats dna rof sdradnats dna sredlohekats depoleved depoleved noisivorp ecivres erutcurtsarfni dna ni tnempoleved efildliw dnuora dna saera noitavresnoc 102 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 103

| ytilibisnopseR | troppuS | sredlohekats ,ITRW ,SWK rehto | sredlohekats ,ITRW ,SWK rehto | SWK | ITRW ,SWK | ITRW ,SWK | | | | |

|---|---|---|---|---|---|---|---|---|---|---|

| | daeL | WDS | WDS | WDS | WDS | WDS | WDS | SWK | SWK | SWK |

| )snoillim shsK( tegduB | 5Y | 8 | 081 | 01 | 5 | | 01 | 3 | 2 | 8 |

| | 4Y | 01 | 081 | 01 | 5 | 5 | 01 | 3 | 2 | 8 |

| | 3Y | 2 | 081 | 01 | 5 | | 51 | 2 | 2 | 8 |

| | 2Y | 2 | | 01 | 5 | 01 | 51 | 6 | 4 | 61 |

| | 1Y | 1 | | | | | | - | - | - |

| | 5Y | 1 | 005 | %02 | %03 | | 2 | 1 | 1 | 1 |

| | 4Y | - | 005 | %02 | %03 | | 2 | 1 | 1 | 1 |

| | 3Y | | 005 | %02 | %03 | | 3 | 1 | 1 | 1 |

| | 2Y | - | - | %02 | %03 | 1 | 3 | 2 | 1 | 2 |

| | 1Y | - | - | | | | - | - | - | - |

| tegraT | sraey 5 | 1 | 005,1 | %02 | %03 | 1 | 01 | 5 | 4 | 5 |

| srotacidni tuptuO | | ycilop fo .oN | seitinutroppo boj detaerc fo .oN | .on ni esaercni srotisiv % fo | stcudorp ni esaercni efildliw dedart % | | noitulba ro skrap detatilibaher detcurtsnoc seitilicaf fo erehw .oN | erutangis depmaver fo skrap .oN | skrap detatilibaher eniram fo .oN | dna skrap denoitisoper demeht fo .oN |

| tuptuo detcepxE | | gnitcepsorpoiB ycilop | seitinutroppo detaerc boJ | -efildliw msiruot msiruot erutnevda ,secneirepxe ,msiruotoce gnidulcni esreviD larutluc msiruot desab dna | ssecca dna rof decudorp ,stcudorp riaf secitcarp stekram sniahc gnitomorp elbaniatsus dna etatilicaF gnicruos eulav yllacol efildliw edart ot | efildliw ygetarts ytisrevidoib a ymonoce poleveD | seitilicaf dna skrap sevreser detcurtsnoc detatilibaher noitulbA eht dna ni | skrap erutangiS depmaver | dna skrap erutcurtsarfni detatilibaher metsysoce eniraM | denoitisoper demeht skraP dna |

| seitivitca yeK | | gnitcepsorpoib poleveD ycilop | sdoohilevil boj rof fo seitinutroppo noitaerc htuoy evorpmI dna eht | efildliw etomorP ymonoce | | | msiruot ni skrap ecneirepxe ecnahnE lanoitan | | | |

| ygetartS | | | | | | | | | | |

| ytilibisnopseR | troppuS | ITRW ,SWK | sredlohekats ,ITRW ,SWK rehto |

|---|---|---|---|

| | daeL | WDS | WDS |

| )snoillim shsK( tegduB | 5Y | 01 | 5 |

| | 4Y | 01 | 5 |

| | 3Y | 01 | 5 |

| | 2Y | 01 | 5 |

| | 1Y | 01 | 5 |

| | 5Y | 01 | 1 |

| | 4Y | 01 | 1 |

| | 3Y | 01 | 1 |

| | 2Y | 01 | 1 |

| | 1Y | | 1 |

| tegraT | sraey 5 | 05 | 5 |

| srotacidni tuptuO | | desab-ytinummoc sesirpretne fo .oN | senilediug sdradnats depoleved fo .oN dna |

| tuptuo detcepxE | | desab-ytinummoc emocni ecruoser tnemeganam taht lacol seitinummoc ylbaniatsus efildliw elihw gnivorpmi tnemelpmI sevitaitini rewopme dna secruoser gnitareneg sdoohilevil eganam efildliw htuoy dna ot | sdradnats senilediuG depoleved dna |

| seitivitca yeK | | | senilediug rof erutcurtsarfni efildliw saera noisivorp ni sdradnats tnempoleved noitavresnoc dnuora poleveD ecivres dna dna dna |

| ygetartS | | | |

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Annex 2: Organizational Structure State Department for Tourism State Department for Wildlife Cabinet Secretary CABINET SECRETARY Audit Committee Principal Secretary PRINCIPAL SECRETARY Audit Committee WCK WCTF WRTI KWS SAGAs (TPF, TF, KICC, TOURISM SECRETARY KUC, TRI, TRA, KTB) Secretary Wildlife Secretary Administration Dir R e e c s t I e o n a r n a r o c t h e v a o P t f o i o T li o n c u y r & is m Dire D c e t P o v r e r o a lo m te p o m o t f i e o T n n o t u & ri sm D In ir v e e c s t t o m ra e t n e t o & f F T i o n u a r n is c m e Adm D i i n v i i s s t io ra n tion H M u D a m e n v a a e n g l o e R p m e m s e o e n u n t r t & c e A I u n d te it r n U a n l i t Internal Audit Department Directorate of Wildlife Directorate of Partnerships General Administration Central Planning and Unit Research, Policy and and Wildlife Co-existence Division Project Monitoring Tourism Policy, Innovation Department R P e la g n u n la in ti g o n & / To I u n r t i e s r m na D ti i o v n is a io l n T & o u F r in is a m n c In e v D e i s v t i m sio en n t Adm G i e n n is e t r r a a l t ion Finance Department Standards Human Resource R D e M s e K e v a n a e n r o l c a o w h g p l , e m e P m d r e o g e n d e n t u t & c t Dome D s i t v i i c s i T o o n urism ICT Unit Account Department a B n i d o d D i a v t e D a r i s M v i i t s a y i n o P a n l g an em ni e n n g t O P u ar tr t e n a e c r h sh D ip iv s i a si n o d n Records M Un an it agement Ma D D n e e a v p g e a e lo r m t p m e m n e e t n n a t t n d Capacity Building Tourism Security Records Division Division Management Unit Central Planning and Wildlife Policy, Research Publicity, Education and Finance Division Projects Monitoring and Licensing Division Extension Division Department Accounts Unit Community-Based Supply Chain Technology and Natural Resource Management Unit Innovation Division Management Division Legal Services Unit Legal Services Unit Supply Chain Manage- ment Services Unit Public Reports directly and frequently as required Communication Unit Reports indirectly, periodically as required and may be necessary Public Communication Unit ICT Unit 104 | STRATEGIC PLAN 2023–2027 STRATEGIC PLAN 2023–2027 | 105

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GTC

I ♥ NBO

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